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Five Star Ford of Dallas
Dallas, TX
1,355 Reviews
Five Star Ford Dallas serving Dallas, Plano, Fort Worth, Carrollton, Frisco, Richardson, and Irving is proud to be an automotive leader in our community. Since opening our doors, Five Star Ford Dallas has maintained a solid commitment to you, our customers, offering the widest selection of Ford vehicles and ease of purchase.
Five Star Ford Dallas' professionally managed Parts and Service Departments are open extended hours to accommodate our customers' busy schedules; and we offer competitive pricing for your automotive maintenance needs. Please feel free to contact us at {Plano Phone} if you have any questions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,355 reviews
April 03, 2025
The process was quick and easy No surprises or pressure to buy extras Very happy to buy extras Very happy More
by Blakemounger
April 02, 2025
I am certain that for the most part 5 Star is a wonderful dealership... as long as everything goes smooth. Unfortunately, my transaction was and has been anything but smooth. First, 5 Start stated I was full dealership... as long as everything goes smooth. Unfortunately, my transaction was and has been anything but smooth. First, 5 Start stated I was fully qualified to purchase, so I went to the lot to fill out all paperwork and provide all documents as requested. Then there was a problem with the vehicle like a leaking radiator... well... OK. Then it took over a week to get one in. This is after I gave them a down payment of $2000. Then I find out they will deliver the truck in a couple days. Total from application to delivery was 15 days. Then I find out the original lender turned down the deal because I had started a new job, but credit rating was fine. Resigned all paperwork. Well, 5 Star in all their brilliance, filed the original lender as a lien holder... massive MESS!! Sales manager, Brian Huth was contacted numerous times only to be forwarded to finance (who created the mess and the sales person who knew nothing about what was going on... so he says.) Interest rate was given to close deal was quite high.. but I really wanted the truck so I went through with it. I then contacted different lenders other than those referred by 5 Star and received an approval for numerous points below the quoted interest rate by 5 Star Ford. Now 6 Weeks later after the new approval, I now find out that 5 Star filed the lien with a different company other than that in the funding package and I cannot pay off the loan with the new lender until 5 Star gets the title back that they mis filled and then get it refiled with their approved lender so then I can get the loan paid off through the new lender at a much lower interest rate. Don't call sales manager for help... won't return calls or do anything to solve your problem but refer to others who don't get anything solved. Don't trust finance referrals... get your own financing before you go to the dealer.. they will mark up the interest rate numerous percentage points above where you should be so they make a higher profit. Maybe this will get worked out... however. after contacting the title department, and others, and even sending an email to the General Sales manager with no response.. after 4 months... it still is not all resolved. I keep getting promises from 5 Star but... nothing ever seems to be in any effort to resolve the issues. I give this a 2 Star in rating only because they had the vehicle, I wanted and it is in wonderful condition... though the services level at this point should be about minus 4! Caveat emptor!! Let the buyer beware!!! Follow up on this initial review. After 7 months and having to do all the follow up on all topics and items… not a single call from 5 Star for a status to anything… we finally got the final answers. My refinance that was fin6ally achieved after 5 Star finally fixed the title filing problem lowered my interest rate over 6% points from their closing documents stating it was the best offer they could find. Only they didn't say who got the best deal... I refinanced in 2 months later. Watch out for that overpriced used car warranty from Trident Protect. Initial cost was $3,700. I cancelled the warranty and had expected a premium return for a 24 month period somewhere around $2,900 range being generous. I only had it in effect for 3 months and 4 days. The cancellation has to go back to 5 Star Ford and in the end wrote me a check for just over $1,500. In other words… if you cancel the warranty… 5 Star makes sure you don’t get all you are entitled to in a prorated warranty… nor do they explain any of this upfront. Forget calling them… it is the “whose on first” routine. Perhaps others have a much better experience than I did. Of all the cars or trucks I have ever bought…. This was the worse experience of dealing with a dealership EVER!! In my opinion 5 Star should be more like 5 Cactus because they are such a pain to have to deal with. Good luck to those who engage that dealership!!! More
by Txsdriver
Employees Worked With
April 01, 2025
Our car buying experience last month (March 2025) was extremely positive. Each person we came in contact with was eager to make sure we were well taken care of. We felt valued as a customer. Our sal extremely positive. Each person we came in contact with was eager to make sure we were well taken care of. We felt valued as a customer. Our sales associate was Raed Ashkar. Raed is awesome and made the whole car buying experience the easiest we’ve ever had. More
by mjd428
March 31, 2025
Jordan made my purchase super smooth I recommend him and will purchase from him in the near future will purchase from him in the near future More
by Secur-it
Employees Worked With
March 31, 2025
Upon arrival early Saturday morning, I was actually overwhelmed at the amount of inventory and choices with which to pick from. I met my salesman Raed Ashkar, and the sales manager, as they were actual overwhelmed at the amount of inventory and choices with which to pick from. I met my salesman Raed Ashkar, and the sales manager, as they were actually doing their morning lot walk. I ended up leaving and going to other Ford dealers in the area, but returned early afternoon to Five Star Ford, found Raed, and got the truck purchased within an hour or so. They have great staff, great inventory, and Raed is actually one of the most professional, and knowledeable salesmen that I have met! More
by jbslaten
March 31, 2025
One of the largest Ford dealerships in North Texas with a large inventory of cars to view and test drive. Staff was friendly and helpful in directing me to the right person. The dealership also has a large i large inventory of cars to view and test drive. Staff was friendly and helpful in directing me to the right person. The dealership also has a large inventory of vintage autos which enhances the experience. More
by ray.ciranna
Employees Worked With
March 31, 2025
Micheal was extremely helping our family select the right car for us. No pressure at all, he went out of his way to answer every question we had even if he had to track down others to help out. car for us. No pressure at all, he went out of his way to answer every question we had even if he had to track down others to help out. More
by MSU
March 30, 2025
Mr. Jordan was the most understanding, respectable compassionate sales person I’ve ever met. He did not rush me. He did not push me . He said you will be taken care of and I thank you for that. compassionate sales person I’ve ever met. He did not rush me. He did not push me . He said you will be taken care of and I thank you for that. More
by bikerboyz108108
Employees Worked With
March 29, 2025
Michael was great to work with. He quickly understood what our needs were, and didn’t waste our time. This could go down for the quickest and easiest experience I’ve ever had purcha He quickly understood what our needs were, and didn’t waste our time. This could go down for the quickest and easiest experience I’ve ever had purchasing a vehicle. Michael is friendly, energetic, and very knowledgeable about every Ford on the lot. More
by John G
Employees Worked With
March 28, 2025
Mr. Sam worked with me to get the best deal possible on a 2025 f150. It was being shipped from Georgia and he communicated with me the entire time. Great job Sam and the entire team at five star ford Dallas 2025 f150. It was being shipped from Georgia and he communicated with me the entire time. Great job Sam and the entire team at five star ford Dallas for getting me the best deal possible. More
by saltyordie07
Employees Worked With
