Five Star Ford of Dallas

Joe did a great job differentiating the various models I was interested in. he listened to my interests and needs and found the right solution. I felt the pricing and trade-in process was fair and left th was interested in. he listened to my interests and needs and found the right solution. I felt the pricing and trade-in process was fair and left the dealership without any remorse over the purchase. Joe even got my wife excited over a new F150 Lariat when all I've heard about for years was her desire to buy a Honda Ridgeline! More

My first communication was online and I went in to follow up in person. The first person I met was Tyrone and we went for a test drive and did the deal in record time. Very nice folks to do business with! up in person. The first person I met was Tyrone and we went for a test drive and did the deal in record time. Very nice folks to do business with! More

Our experience with Chase was excellent. He was professional, polite, knowledgeable and worked to help us get the Edge with the equipment we wanted. The finance manager was also helpful, explained professional, polite, knowledgeable and worked to help us get the Edge with the equipment we wanted. The finance manager was also helpful, explained everything and was easy to work with. I hate the car buying experience but overall this was the best experience I have had. My husband enjoys the "negotiating" - I don't - but this was not what I had experienced in the past. That is why I gave you a good rating and would recommend the dealership. Now for the facilities. As I said in my earlier survey attention needs to be given to the condition of the showroom floor. The carpet is shabby, the offices with the large aluminum wrapped air conditioning coils do not make a good impression. You are selling a quality product and your facilities. Customers are swayed by impressions and perceptions. If the dealership looks shabby then they don't equate the product with quality. I would hope that Mr. Pack would devote some money to re-furbishing the dealership. Make the offices customer and salesmen friendly. More

My salesman, Chase Hall, was very professional and courteous. He did not hit me with any sleazy sales tactics that I have run into at other dealerships. I am completely satisfied that I received the courteous. He did not hit me with any sleazy sales tactics that I have run into at other dealerships. I am completely satisfied that I received the best possible deal on my new F150. The finance manager, Rick Glover, also did a great job of simply informing me of warranty and aftermarket options, without any hard-sell games. These gentlemen provided me a great experience, contrary to what I was prepared for from my experience at other dealerships. I will definately recommend these people to my friends and family. More

The sales person, Michael Clayton, was a pleasure to work with. He handled all my needs, was prompt returning calls and made sure he went above and beyond after the sale. Everything was done without a lot with. He handled all my needs, was prompt returning calls and made sure he went above and beyond after the sale. Everything was done without a lot of pressure including the financing. The price was negotiated and there were no "hidden costs." I also drive a F-150 so this makes two Fords for my household. This will be my future dealer for all my Ford needs! More

The best dealership I have dealt with. Your employees The best dealership I have dealt with. Your employees made the buying experience easy and pleasureable. I Would highly reccomend and purchase again. The best dealership I have dealt with. Your employees made the buying experience easy and pleasureable. I Would highly reccomend and purchase again. From start to finish and sign up, it was an enjoyable buying experience. I came into the dealership with a sheet listing the Explorer options and codes of everything I wanted on the car. Jim took the sheet and came back in about 5 minutes with an offer which we negotiated to a price comfortable for both of us. Took about 6 weeks for delivery and after pickup, I couldn't be happier. Look forward to the service experience too. More

The sales experience was great, however the radiator on my brand new Escape did not work and had to be replaced. This was very inconvenient and disappointing. I'm just glad I noticed it over-heating befo my brand new Escape did not work and had to be replaced. This was very inconvenient and disappointing. I'm just glad I noticed it over-heating before it became an even bigger issue. I think they should replace the vehicle in case there is lasting damage! More

The customer service was great. I decided to go to this particular dealership because my mother was buying a car from Tom Bellah, and she recommended him to me. He was extremely friendly and really helped particular dealership because my mother was buying a car from Tom Bellah, and she recommended him to me. He was extremely friendly and really helped me out with the whole process. He is extremely knowledgable when it comes to the car business. I feel that if I went to anyone else, I would not have gotten as good of a deal on my car. More

My experience was wonderful-I was in and out of the dealership which was essential since I have newborn twins. David was very helpful and truly wanted to put me in a vehicle that was best for my new f dealership which was essential since I have newborn twins. David was very helpful and truly wanted to put me in a vehicle that was best for my new family. David also made sure that he worked with me on pricing and had everything done and ready for me to drive off the lot when I arrived the next day. More

very friendly to deal with , explained how car accessary work took time to learn what i wanted in my ford edge took time to know me, showed a real corcern for my wife and my self on our needs, pleased to work took time to learn what i wanted in my ford edge took time to know me, showed a real corcern for my wife and my self on our needs, pleased to recomend Paul Light as a saleman to deal with More