Five Star Ford of Dallas

My salesman, Chase Hall, was very professional and courteous. He did not hit me with any sleazy sales tactics that I have run into at other dealerships. I am completely satisfied that I received the courteous. He did not hit me with any sleazy sales tactics that I have run into at other dealerships. I am completely satisfied that I received the best possible deal on my new F150. The finance manager, Rick Glover, also did a great job of simply informing me of warranty and aftermarket options, without any hard-sell games. These gentlemen provided me a great experience, contrary to what I was prepared for from my experience at other dealerships. I will definately recommend these people to my friends and family. More

The sales person, Michael Clayton, was a pleasure to work with. He handled all my needs, was prompt returning calls and made sure he went above and beyond after the sale. Everything was done without a lot with. He handled all my needs, was prompt returning calls and made sure he went above and beyond after the sale. Everything was done without a lot of pressure including the financing. The price was negotiated and there were no "hidden costs." I also drive a F-150 so this makes two Fords for my household. This will be my future dealer for all my Ford needs! More

The best dealership I have dealt with. Your employees The best dealership I have dealt with. Your employees made the buying experience easy and pleasureable. I Would highly reccomend and purchase again. The best dealership I have dealt with. Your employees made the buying experience easy and pleasureable. I Would highly reccomend and purchase again. From start to finish and sign up, it was an enjoyable buying experience. I came into the dealership with a sheet listing the Explorer options and codes of everything I wanted on the car. Jim took the sheet and came back in about 5 minutes with an offer which we negotiated to a price comfortable for both of us. Took about 6 weeks for delivery and after pickup, I couldn't be happier. Look forward to the service experience too. More

The sales experience was great, however the radiator on my brand new Escape did not work and had to be replaced. This was very inconvenient and disappointing. I'm just glad I noticed it over-heating befo my brand new Escape did not work and had to be replaced. This was very inconvenient and disappointing. I'm just glad I noticed it over-heating before it became an even bigger issue. I think they should replace the vehicle in case there is lasting damage! More

The customer service was great. I decided to go to this particular dealership because my mother was buying a car from Tom Bellah, and she recommended him to me. He was extremely friendly and really helped particular dealership because my mother was buying a car from Tom Bellah, and she recommended him to me. He was extremely friendly and really helped me out with the whole process. He is extremely knowledgable when it comes to the car business. I feel that if I went to anyone else, I would not have gotten as good of a deal on my car. More

My experience was wonderful-I was in and out of the dealership which was essential since I have newborn twins. David was very helpful and truly wanted to put me in a vehicle that was best for my new f dealership which was essential since I have newborn twins. David was very helpful and truly wanted to put me in a vehicle that was best for my new family. David also made sure that he worked with me on pricing and had everything done and ready for me to drive off the lot when I arrived the next day. More

very friendly to deal with , explained how car accessary work took time to learn what i wanted in my ford edge took time to know me, showed a real corcern for my wife and my self on our needs, pleased to work took time to learn what i wanted in my ford edge took time to know me, showed a real corcern for my wife and my self on our needs, pleased to recomend Paul Light as a saleman to deal with More

The overall experience was exceptional. The only reason for not giving a 5 across the board is for the QoW section as there was a slight issue with the tires. This was more mechanical and not related to th for not giving a 5 across the board is for the QoW section as there was a slight issue with the tires. This was more mechanical and not related to the sales team. It was also on me, as the customer, to ensure I was fully satisfied prior to leaving. Only one tire was replaced instead of both causing an uneveness in the ride but I did not thoroughly follow up on both tires prior to leaving. In general, outstanding sales team and by far, the least pressured I have ever felt at a dealership. No hassles or badgering. Just straight, to the point information without beating around the bush. Great Job. More

I had a very good experience with Five Star Plano, Rob Groves was great. My only negative was that the dealership was so busy on Saturday morning when I went to pick up my vehicle that I didn't get very m Groves was great. My only negative was that the dealership was so busy on Saturday morning when I went to pick up my vehicle that I didn't get very much info as I had not seen the vehicle prior to Saturday morning. That was not anyone's fault, in fact it is great for the dealership that they were so busy. I would not hesitate to go back there to buy another vehicle or recommend the dealership to others. More