Five Star Ford of Dallas

Having thought long and hard about acquiring a Mustang, I went to Sam Pack's Five Star Ford. I'm very old-school about things like customer service and quality of products and was completely impressed with went to Sam Pack's Five Star Ford. I'm very old-school about things like customer service and quality of products and was completely impressed with all of the gentlemen who helped me at this dealership. After test-driving a couple of vehicles, Mike found the one that truly satisfied my soul. Then he went to bat for me and got a reasonable trade in on my used vehicle. He kept the whole process easy and pleasant, introduced me to various people at the dealership that I would be coming into contact with, and made sure I was well taken care of. When I went back a couple of days later for the Sync class and to get the windows of the Mustang tinted, I was delighted to have some time with Kevin who showed me hands-on how to use the nifty features of my new car (that's how I learn best!) Kevin and I had a long talk about customer service and how important it is to any business. Thomas got my window tinting done beautifully and I didn't have to sit around after the class and wait for it to get done. I just couldn't be any happier with my total experience at Five Star and would send any of my family or friends there. As a matter of fact, my sister bought a Fiesta there a few months ahead of me and she's the one who referred me there! More

From the start we were treated very well. Tyrone kept close contact by both e-mail and phone. It was obvious he was busy but the times I had to wait were relativly short. The tour he gave us of the facil close contact by both e-mail and phone. It was obvious he was busy but the times I had to wait were relativly short. The tour he gave us of the facility and the vehicle made us very comfortable with both. More

Went in to get some information. David Denton gave me all the information I asked for without any pressure to buy. He asked me about the price range and loan terms I wanted. I made it clear to him that all the information I asked for without any pressure to buy. He asked me about the price range and loan terms I wanted. I made it clear to him that I was only looking for information at the time because I wanted to save for a bigger down payment to lower my monthly payment. He knew that I was very interested in a used car on the lot and asked if I would be willing to buy the car that day if he could get me the terms I wanted with no money down. I said, "Yes," and after a few minutes, he came back with an offer that met my terms. Within 3 hours, I had the car that I wanted with the loan payment terms I wanted for a better price than I thought was possible. Gary Scott also sold me on the warranty that I was dead set against because I have had bad experiences with high costs and low coverage before. He sold me the extended warranty that I wanted at the price I wanted to pay. Great car-buying experience! More

Buying a car from a dealership is about their people. With Jim Burmeister it was like buying a car from a life long friend. Jim searched and found me the exact truck I wanted, there was no uncomfortable With Jim Burmeister it was like buying a car from a life long friend. Jim searched and found me the exact truck I wanted, there was no uncomfortable negotiation at all, he told me what the dealership could sell the car for, and explained to me what add on's (extended warrantee, etc) I should buy. Being a 30 year VP of Sales I appreciated his easy going, down to earth nature. As long as Ford has a car I want...I wouldn't buy it from anyone but Jim. Being a manager Jim had Tim Grinolds handled many of the details. Tim was extremely friendly and helpful as well. Great buying experience, all my family and friends will be encouraged to use Jim! More

Joe was excellent to work with and I would recommend him personally to anyone I know in the future who is looking to purchase a car. Excellent customer service. I had a trade-in that he helped me with as personally to anyone I know in the future who is looking to purchase a car. Excellent customer service. I had a trade-in that he helped me with as well. More

Tyrone let me test all the automobiles I was interested in even though some were cheaper than others. Overall, a very satisfying experience.I will recommend this dealer to my friends. in even though some were cheaper than others. Overall, a very satisfying experience.I will recommend this dealer to my friends. More

Kudos for Kevin & Dave for their services & work with me to get the vehicle that I want with monthly payment that fit my budget. Thanks again. with me to get the vehicle that I want with monthly payment that fit my budget. Thanks again. More

Paul Light was very helpful as a salesman under a very stressful situation. Everyone I met seemed eager to help with the process. I have used the service department in the past and find them very efficien stressful situation. Everyone I met seemed eager to help with the process. I have used the service department in the past and find them very efficient. More

Consistently great service from start to finish. I felt they were informing me, rather than "selling me" on the merits of models and options. I felt my needs were respected and there were no "deatlershi they were informing me, rather than "selling me" on the merits of models and options. I felt my needs were respected and there were no "deatlership games". I got a very good price, incorporating Ford Corp allowances and dealer discounts. As a result, I felt confident in actually buying "more car" than I had originally planned. I highly recommend David Denton and Paul Light. More

Joseph and Jim worked with me on my 2004 F150 trade-in and gave me a good price on my new F150 Crew Cab. I found an issue in the paint on the tailgate and they immediately took care of it. Joseph was very and gave me a good price on my new F150 Crew Cab. I found an issue in the paint on the tailgate and they immediately took care of it. Joseph was very friendly and Jim was very courteous. I would recommend to anyone to go see Joe or Jim at Sam Pack's Ford in Plano. More