Five Star Ford of Dallas

My experience was great - never felt pressured. Loved how patient they were with us. Very friendly staff. Great service overall! The cookout was good - parents loved that! We were there for a few hours so patient they were with us. Very friendly staff. Great service overall! The cookout was good - parents loved that! We were there for a few hours so the food and drinks were great! Tasty :) More

Sam Pack's Five Star Ford of Plano is a preferred dealership for USAA. Which means that this dealership has already passed the standards set for by USAA. Because of the relationship with USAA, low pr dealership for USAA. Which means that this dealership has already passed the standards set for by USAA. Because of the relationship with USAA, low prices have already been negotiated; therefore, no hassling on price. Also, the general sales manager gave me my trade-in price that matched the purchase price that Car-Max offered me. The dealership spent a few days trying to find the automobile that I wanted. When the vehicle could not be found that meet my desires, they recommended ordering it from the factory instead of compromising on other vehicles that were available but were not exactly what I wanted. More

We were very pleased with the dealership. Eric was outstanding. He made you feel like you were sitting talking with your best friend and was very informative. He was not your typical pushy car sales outstanding. He made you feel like you were sitting talking with your best friend and was very informative. He was not your typical pushy car salesman More

Purchased a Boss 302 from 5 Star Ford in Plano. Corey White was my Sales Representative. I had called Corey based on an e-mail I received stating that they might have the vehicle I was looking for. White was my Sales Representative. I had called Corey based on an e-mail I received stating that they might have the vehicle I was looking for. From the start, Corey was extremely attentive to my needs and got all of my questions answered. We had a verbal agreement on the vehicle within 2 phone calls. It is very apparent that Corey is a car guy. His knowledge of the vehicles was deep and he truly cared that my needs, questions, etc were addressed. As a car guy myself, I find it a great relief that I was dealing with someone who understood where I was coming from and not just shooting sales jargon at me. I see Corey as a great resource for 5 Star in Plano and have recommended my friends contact him when looking for a new performance vehicle from Ford. Overall the dealer was very friendly. Corey took me to meet each of the people I dealt with on the phone as well as all the managers. Definitely made me feel at-home there. Financing (Bryan) was very helpful and found a better rate then I had walked in with. I sure wish 5 Star was closer to Denver! Thanks again to Corey and 5 Star for my new Boss 302! More

I was very satisfied with my experience at Five Star ford. The employees were knowledgable about their product and helped me get a great deal on the vehicle I purchased. ford. The employees were knowledgable about their product and helped me get a great deal on the vehicle I purchased. More

Brian and Tom were professional and courteous. It was the best experience I have ever had. It is the perfect car for me and I will come back for my next car. the best experience I have ever had. It is the perfect car for me and I will come back for my next car. More

Eric and Rick made this experience as easy as the could. The time crunch I had around getting to work and then test driving made the crunch even worse. Rick made the financiing aspect simple. RIck gave me t The time crunch I had around getting to work and then test driving made the crunch even worse. Rick made the financiing aspect simple. RIck gave me the best price and got me approved. Eric was very knowledgable around the vehicel I wanted and the one I was trading in. He showed me the trade in process and the value of my Truck. this was i nice clear way of doing business with out all the back and forth BS at most dealerships. (just give me the best price and the best terms and they didnt waste anyones time!)this was a nice experience all the way around. Just the way I like it! Make sure to tell them both thank you from me. More

Joe did a great job differentiating the various models I was interested in. he listened to my interests and needs and found the right solution. I felt the pricing and trade-in process was fair and left th was interested in. he listened to my interests and needs and found the right solution. I felt the pricing and trade-in process was fair and left the dealership without any remorse over the purchase. Joe even got my wife excited over a new F150 Lariat when all I've heard about for years was her desire to buy a Honda Ridgeline! More

My first communication was online and I went in to follow up in person. The first person I met was Tyrone and we went for a test drive and did the deal in record time. Very nice folks to do business with! up in person. The first person I met was Tyrone and we went for a test drive and did the deal in record time. Very nice folks to do business with! More

Our experience with Chase was excellent. He was professional, polite, knowledgeable and worked to help us get the Edge with the equipment we wanted. The finance manager was also helpful, explained professional, polite, knowledgeable and worked to help us get the Edge with the equipment we wanted. The finance manager was also helpful, explained everything and was easy to work with. I hate the car buying experience but overall this was the best experience I have had. My husband enjoys the "negotiating" - I don't - but this was not what I had experienced in the past. That is why I gave you a good rating and would recommend the dealership. Now for the facilities. As I said in my earlier survey attention needs to be given to the condition of the showroom floor. The carpet is shabby, the offices with the large aluminum wrapped air conditioning coils do not make a good impression. You are selling a quality product and your facilities. Customers are swayed by impressions and perceptions. If the dealership looks shabby then they don't equate the product with quality. I would hope that Mr. Pack would devote some money to re-furbishing the dealership. Make the offices customer and salesmen friendly. More