Five Star Ford of Dallas

I had been talking to Michael via email so he remembered what I was looking for when I came into the dealership. We test drove the truck and I decided that was the one - I did not really plan on purchasing what I was looking for when I came into the dealership. We test drove the truck and I decided that was the one - I did not really plan on purchasing last week, but he made it very easy to purchase on the spot, without a lot of hassle. Michael is very knowledgeable about the product and very helpful after the purchase with answering my questions. He is also very respectful and treats me as a valued customer. This truck is a surprise for my husband's 60th birthday - Michael went above and beyond by delivering the truck yesterday to our church in Dallas. We live about 1 1/2 hours from Plano, so I really appreciate him making my life easier. I look forward to the big reveal tomorrow! More

Everyone was friendly and helpful. They believed in the their product and wanted us to have the exact car we wanted! Car was delivered exactly when they said it would be. Actually, it was an hour earlier! their product and wanted us to have the exact car we wanted! Car was delivered exactly when they said it would be. Actually, it was an hour earlier! More

I had a great experience because Your guys worked on my financing before I ever showed up They let me know what I was approved for and I worked within that budget. It was the speediest process I've eve financing before I ever showed up They let me know what I was approved for and I worked within that budget. It was the speediest process I've ever had at a dealership. More

We were looking for a new car at a great price so that we wouldn't require financing. Hector was really professional and courteous in all ways. Our son loves the Mustang, thanks again for making it possible! wouldn't require financing. Hector was really professional and courteous in all ways. Our son loves the Mustang, thanks again for making it possible! More

The minute we walked in the door Kevin asked "how can I help" and I explained that we needed to buy a car now. I explained that our car had been totalled the day before and we are going to be buying can I help" and I explained that we needed to buy a car now. I explained that our car had been totalled the day before and we are going to be buying a car in the next few days. I drive for FedEx and my only day to buy is on a Saturday and I told Kevin what we were looking for, Kevin asked how we would be paying for the car which I told him the X plan, he said fine. He was straight to the point and we wasted no time getting a couple of vehicles to look at. My wife and I decided that the Escape was perfect for what we needed and as we viewed the SUV Kevin was explaining the benefits of owning this auto. Kevin answered the questions we had and had us back out the door in the short time we had to shop that day. We told him that we would be back Saturday. When we got there Saturday morning Kevin got us through the paperwork and with the help of a couple other employees (that got two balloons for our 2 yr old grand daughter) we kept our grand daughter entertained. Thank You! When we got to the finance department with Rick we found him very helpful explaining all our options to make sure our new car was covered with the best possible plan. He gave us details on each option and went out of his way to give us what we asked for seperate from the options he had explained to us. Rick understood that not all customers fit the same mold and everyone has different needs. Thank you all for the Five Star Ford experience and we will be seeing you again in the next few years. More

In the past, I've had bad experiences with other dealerships. I wasn't looking forward to buying a new car when I arrived at Five Star Ford. However, everyone was extremely nice (not fake nice), a dealerships. I wasn't looking forward to buying a new car when I arrived at Five Star Ford. However, everyone was extremely nice (not fake nice), and they were extremely helpful with all my questions. They walked me through the process, and I walked out really happy with my new car and the experience. More

Our new car purchase was just great. T-Bone Burks was very knowledgeable of the Explorer, and answered every question we had. The finance guy, Rick Glover was very efficient and personable. This was as g very knowledgeable of the Explorer, and answered every question we had. The finance guy, Rick Glover was very efficient and personable. This was as good a car-buying experience as we've had. More

Very business like - answered all my questions promptly and truthfully - did not try to sell me stuff I did not want or need - in short what a good car dealer should be. and truthfully - did not try to sell me stuff I did not want or need - in short what a good car dealer should be. More

The staff was freindly. Everyone was helpful if I had a questions, Sales, Sales manager, Finance and other sales people I interacted wiht while making my purchase. Tyrone Burks was one fo the better sal questions, Sales, Sales manager, Finance and other sales people I interacted wiht while making my purchase. Tyrone Burks was one fo the better sales peopl I have experienced, his attitude, patience and professionalism. I am 83 have have purchased a few cars More