Five Star Ford of Dallas

When we first inquired over the internet to many dealerships about suv's, Tyrone Burks was the first person to respond. He answered every question for us and we made an appointment to see him at 5 S dealerships about suv's, Tyrone Burks was the first person to respond. He answered every question for us and we made an appointment to see him at 5 Star Ford asap. When we arrived he was very friendly and informative about all of the vehicles. After we narrowed our choice down to the Escape, he went through the entire vehicle with us,showing us everything and how it operated etc. He made the whole experience very enjoyable and informative from beginning to end. Also any questions we had, Tyrone knew the answers immediately. He was very knowledgable. We would definitely recommend Tyrone and 5 Star Ford to anyone. More

Both were extremely helpful and went above and beyond the norm while in the process of purchasing a used vehicle. Patrick is patient and very up to date on the products and Rick was instrumental on helping m norm while in the process of purchasing a used vehicle. Patrick is patient and very up to date on the products and Rick was instrumental on helping me finance the car. More

Extremely knowledgable sales people, very professional, excellent service. I have never had better follow through from a dealership. The sales person even called me three times on his day off to let me excellent service. I have never had better follow through from a dealership. The sales person even called me three times on his day off to let me know the status of my vehicle prep. More

The service department does not do a good job detailing new cars. I was less than pleased. Sales was great though. No issues with finance either. Not sure I will service my new car here as they do a subpar new cars. I was less than pleased. Sales was great though. No issues with finance either. Not sure I will service my new car here as they do a subpar job at detailing. If they do that for a new car delivery, it does not speak well for their ork as they know that is my first impression. More

We never felt the stereotypical pressure associated with purchasing a vehicle. My questions were answered quickly and, with one or two exceptions, there was none of the usual "I have to check with my manage purchasing a vehicle. My questions were answered quickly and, with one or two exceptions, there was none of the usual "I have to check with my manager". When it came to add-ons for the vehicle, again, there was not the usual pressure. There were a couple of snags at delivery time but these were handled promptly and efficiently. More

Mike Mueller, my sales representative, was attentive and not aggressive in his sales technique. He made my wife and I feel comfortable in a situation infamous for unpleasant negotiating tactics. He was al not aggressive in his sales technique. He made my wife and I feel comfortable in a situation infamous for unpleasant negotiating tactics. He was also very thorough in his knowledge of the Ford Fusion and set me up on Sync while we waited for financing. Rick Glover, the finance manager I worked with, was straightforward with my wife and me. He also made us feel comfortable with the process. He explained every option very thoroughly and the prices were all fair. Tom Bella, a services manager, helped me with getting my Fusion tinted. The first tint job bubbled a little in three windows. Tom asked me to bring in the car to have it totally redone. At that time, he provided me with a car to drive so I was not inconvenienced by the tint redo. All three of these men demenstrated excellent customer service and genuine concern for me througout the process. I will recommend Five Star Ford Plano to any of my friends in the market for a car, particularly a Ford. More

Paul Light is a professional, friendly and courteous sales professional. He listened, he took action, he didn't play any games - he was patient. I'd buy my next car from him and the one after that. T sales professional. He listened, he took action, he didn't play any games - he was patient. I'd buy my next car from him and the one after that. The dealership was very busy, but we got patient and thoughtful sales service. All questions were answered. Recommended Dealership and if you go, ask for Paul.... Thanks - Ron R More

I had many questions. Answers were clear, and were expanded when I needed more information. Tyrone was patient, courteous, respectful, and thorough. He knew the car I was considering, inside and out expanded when I needed more information. Tyrone was patient, courteous, respectful, and thorough. He knew the car I was considering, inside and out, and I had confidence I was getting correct info. Thomas offered many ways he could be of service and urged me to call him for any question or need I might have. Rick offered extras, but did not pressure; (I actually don't do business with pressure salespeople in any setting). Matt had called with the drive-out number when I had requested it, then came before I left to meet and thank me for my business. I appreciate the way business was conducted. More

The service was excellent at Five Star Ford. Tyrone Banks was far more helpful than anyone I had spoken to in my home town. I will recommend him in the future. was far more helpful than anyone I had spoken to in my home town. I will recommend him in the future. More

I was very hesitant to buy a used car from a dealership, all of my used car buying experiences have been from a private party. Corey was very professional, honest and up front with the entire car buying exp all of my used car buying experiences have been from a private party. Corey was very professional, honest and up front with the entire car buying experience. Your financial people were also very considerate even though I did not use your loan products in the end. I would definitely recommend Corey, and your dealership in general if what I experienced is indicative of your products and customer service. Thanks More