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Five Star Ford of Dallas
Dallas, TX
1,230 Reviews
Five Star Ford Dallas serving Dallas, Plano, Fort Worth, Carrollton, Frisco, Richardson, and Irving is proud to be an automotive leader in our community. Since opening our doors, Five Star Ford Dallas has maintained a solid commitment to you, our customers, offering the widest selection of Ford vehicles and ease of purchase.
Five Star Ford Dallas' professionally managed Parts and Service Departments are open extended hours to accommodate our customers' busy schedules; and we offer competitive pricing for your automotive maintenance needs. Please feel free to contact us at {Plano Phone} if you have any questions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,230 reviews
November 21, 2011
Even the General Manager ignores the customer at this Ford dealership. With so many Ford dealerships in Dallas Fort Worth I would suggest to avoid Five Star Ford in Plano at all cost. To start, the d Ford dealership. With so many Ford dealerships in Dallas Fort Worth I would suggest to avoid Five Star Ford in Plano at all cost. To start, the dealership is in horrible disrepair. The showroom, is dark and musty. It looks more like a used car dealership slinging beat up PT Cruisers. The carpet was torn and stain from what I assume were leaking vehicles. This place is a far cry from a business I want to spend $20K with. However, I do have to give them credit. They way they present the dealership is accurate with the service you will receive. My Ford F-150 has a very simple problem...the brakes moan and squeak. Everyone has experienced this in their car, a Ford or not. It happens and it is a very easy problem to fix. My truck is still under the manufacturer's warranty so I contacted Five Star Ford of Plano to have this problem corrected. Unfortunately, it was all downhill as soon as I pulled in the service bay. In order to get a work order started I had to track someone down to help me. I explained my problem and I was told, it could take up to two days to hear anything back. There's the second sign. When I asked why so long to just hear back, he just said "I'm backed up." I received a call the next day. Under promise and over deliver! Nice! Turns out they did nothing for my brakes. I was told that they could not do anything for me and that my truck was operating under "normal Ford specifications." It is obvious that common sense is not employed at Five Star Ford, because if it was then if my truck was "operating under normal Ford specifications" why would I bring it in? Free coffee? Nothing better to do? I need someone to talk to? I contacted the Service Manager and he was of less help. He told me "with 34,000 miles on your truck, there's not much we can do for you." He obviously forgot that Ford has a 36,000 mile warranty so kindly reminded him. We went back and forth and he refused to help any further. Ford has set the minimum for "Ford specification" and it is Five Star Ford of Plano's decision weather to commit to the minimum or go above and beyond to keep their customers for life. They are 100% committed to being the minimum. So I contacted the General Manager via email six days from this post and I still have not heard back. Now, my simple, simple brake problem has been turned into a much larger issue because no one at Five Star Ford of Plano gives a xxxx about their customer or their product. I leave you with this...if the Service Manager and the General Manager (people in leadership roles) refuse to properly service or acknowledge their clients why would anybody else in their dealership do any better. Great example of lead by example, because no one there cares. More
by chrismh
Employees Worked With
Roland Hammond, Butch Okrush
November 15, 2011
We are a repeat customer to Five Star Ford. Our previous experience was great, so we returned to work another deal with Andrew on a new car. Andrew provided great customer service and is very knowledgeable experience was great, so we returned to work another deal with Andrew on a new car. Andrew provided great customer service and is very knowledgeable on his products. The associate we worked with in finance was also very helpful. He helped us with both deals on both of our cars and made the finance paperwork very easy and speedy. Much appreciated from these two folks. More
by sncraig
Employees Worked With
Andrew Hinton
November 15, 2011
Tyrone and Joeseph were very professional and informative. They did a great job of explaining everything to me about the features of and available options on the F150. My only complaint is tha informative. They did a great job of explaining everything to me about the features of and available options on the F150. My only complaint is that the dealership does not advertise the real price of the trucks, just the sticker price. More
by goss.doug
Employees Worked With
Tyrone Burks Joseph Bethel, Tyrone Burks
November 10, 2011
I trust this dealership and that is why I continue to purchase vehicles from this dealership. Fair, Honest and I feel they are are people of integrity! They do what they say and they shoot me straight an purchase vehicles from this dealership. Fair, Honest and I feel they are are people of integrity! They do what they say and they shoot me straight and I appreciate that! I'm not into wasting anyone's time! With respect and appreciation, Jaydon McCullough jaydon.mccullough@pisd.edu 469.877.3186 More
by Jaydon McCullough
Employees Worked With
Ernest Brown-The entire staff was the best!
November 03, 2011
They are very helpful, and get the right color car for me. Hector help a lot to work out the price for me, It's a great experience will share with my friend. me. Hector help a lot to work out the price for me, It's a great experience will share with my friend. More
by wzh7911
Employees Worked With
Hector Hernandez
October 31, 2011
I came to the dealership with a specific car in mind. Kevin worked with me online/over-the-phone prior to being in town and, when in town, reached out to another dealership to get the exact car I was loo Kevin worked with me online/over-the-phone prior to being in town and, when in town, reached out to another dealership to get the exact car I was looking for. He went above and beyond to make sure I was satisfied and in a timely manner to boot (1 day turnaround when he had to transfer from another dealership as the specifications I was looking for were not currently on the lot). This quality of service was an absolute necessity as I had a limited time-frame to get things settled. I couldn't have been more happy with the salesmanship and know exactly where my first stop will be for my next car purchase. Kevin was very, very personable and incredibly knowledgeable which made what would normally be a hectic process, simple and straight-forward. More
by m.s.killian
Employees Worked With
Kevin Virnelson
October 25, 2011
My husband and I had a great experience at Sam Pack Ford. We were not pressured and we feel that we were given a very good price on our Escape. Tyrone was super friendly and Nicholas answered all of our repe We were not pressured and we feel that we were given a very good price on our Escape. Tyrone was super friendly and Nicholas answered all of our repetative questions. More
by AMeehin
Employees Worked With
Tyrone & Nicholas Pfiffer, Tyrone Burks
October 19, 2011
internet pricing, no hassle is ok, but i like to deal. was suppose to call us after weekend to see how things were going with truck but never did. don't get me wrong kevin had a good repore with us. you c was suppose to call us after weekend to see how things were going with truck but never did. don't get me wrong kevin had a good repore with us. you could say he made the sale and thats it. More
by darfinkle
Employees Worked With
kevin vernelson
