Five Star Ford of Dallas

Great Buying Experience Chris McHale helped me with the purchase two cars in the last year. First was a '13 Focus and the experience was great! He listened to our needs and Chris McHale helped me with the purchase two cars in the last year. First was a '13 Focus and the experience was great! He listened to our needs and showed us the perfect car for our daughter. We enjoyed working with Chris so much that when it was time to buy a car for my wife we didn't hesitate to go see Chris. We drove out with a '15 Escape and my wife couldn't be happier! Now the Focus is having some transmission issues so the next step will be Five Star Ford Service. I hope our experience will be as good as the purchase of our vehicles. Delbert Richardson More

AMAZING EXPERIENCE GM Brandon Buehlman went above and beyond to make sure that I had a great experience at Sam Pack's Five Star Ford vs all my previous bad experiences w GM Brandon Buehlman went above and beyond to make sure that I had a great experience at Sam Pack's Five Star Ford vs all my previous bad experiences with Ford Frisco Autonation. Rich Ruane Sales MGR handled my every need and was very patient. He made me feel like his only priority, there was NO sales haggling back and forth. I love dealing with people that are up front, straight forward, and treat you like a person vs a SALE. Rich made me feel very comfortable about future vehicle maintenance which is a main reason that Ford Frisco lost my business. He already told me that Felix Vasquez (Service Advisor) would take care of all my future service needs. I finally feel happy with FORD again! A big THANK YOU to Brandon Buehlman, Rich Ruane, Felix Vasquez and I can't forget the finance MGR Kelt Gibson. All gave top notch customer service and I would recommend anyone reading this to go there!! More

Greatest experience ever. The service department was amazing. Everyone I spoke with was very knowledgeable. The manager Burch and Don Baxter were very nice. When the time comes The service department was amazing. Everyone I spoke with was very knowledgeable. The manager Burch and Don Baxter were very nice. When the time comes I will definitely be buying my next vehicle from here. More

It was not a good experience. I felt that the manager , Corey Dalgetti, was rude and condescending to me during the buying process. For that reason I decided not to buy the car fro I felt that the manager , Corey Dalgetti, was rude and condescending to me during the buying process. For that reason I decided not to buy the car from this dealership. More

Great Service! Courtesy Driver, Patrick was AWESOME!! So sweet and on time! The service department was also courteous and very helpful! I would definitely recommend Courtesy Driver, Patrick was AWESOME!! So sweet and on time! The service department was also courteous and very helpful! I would definitely recommend to all my friends! More

Good stuff This dealer and their service employee Robbie are really GREAT! DO NOT MISS THEM. AND DO NOT HAVE YOUR FORD VEHICLE serviced in Garland (Arland as the This dealer and their service employee Robbie are really GREAT! DO NOT MISS THEM. AND DO NOT HAVE YOUR FORD VEHICLE serviced in Garland (Arland as they say on TV!) More

Good service - getting slower I've always been one to use a dealership for my service needs; hoping to get recommended fluids, factory parts when needed, etc... further, manufactu I've always been one to use a dealership for my service needs; hoping to get recommended fluids, factory parts when needed, etc... further, manufactures and dealerships always push owners for "qualified service" I've been coming to five star ford before it was owned by Sam Pack and have been generally satisfied. Lately the time required just doesn't seem worth it any more. I sit here waiting on an oil change, inspection, and battery replacement having been told 1 - 1.5 hours. I had to inquire on the vehicle as it sat untouched in a stall for the first 1.5 hours. Getting addressed now, but will likely be 2.5+ hours to get in/out. Seems too much for routine maintenance. Advisor was nice enough to throw me a bone and said xxxx do the oil change for free. Nice gesture, but I'd really prefer the ability to get in and out quick. Is there a dealership that can keep up w customer service? While waiting I called Bob Tomes Ford and inquired on their "quick lane" wait time for oil change; was told 3 hour wait! I really feel dealers service departments should be able to keep up with their sales volumes. More

Great Comprehensive Buying Experience I walked in with an appointment with Mr. Laray Wilson to discuss a specific vehicle. I had bank financing in the works on my own but also wanted to e I walked in with an appointment with Mr. Laray Wilson to discuss a specific vehicle. I had bank financing in the works on my own but also wanted to explore other financing options to get the best rates, etc. Mr Laray was diligent and upfront in his dealings with me. I felt reassured I was dealing with quality people. The General Sales Manager was very helpful and courteous a, Mr Abby Berry. They took time to explain options cause I had some business specific requirements the sale had to meet while staying in budget. The finance person Mr. Bill Alton was thoroughly detailed in his processing of my actual loan. A great team effort that completely exceeded my expectations compared to when I walked in feeling so uncertain and anxious. I left impressed and so very thankful my give them a chance turned out with such a great outcome. More

"Best Ford Dealership and Service" This was me and my wife first time buying a car with this dealership We had 3 or more very good people to help us make our purchase a success.We wante This was me and my wife first time buying a car with this dealership We had 3 or more very good people to help us make our purchase a success.We wanted to say thank you to Alan Marr,Kelt Gibson and Steve Mandrell and we apologize if we left anyone elses name out in this review.This is our home for buying all of our vehicles from now on. We love Ford vehicles and the price and customer service go hand in hand.There at the dealership everyone treats you like family and thats no joke.Our salesman was very helpful and would recommend if you are looking for a car please ask for Steve Mandrell and he will definitely take care you.Our finance management team was awesome.Thank You Alan and Kelt for having all the documents in order in a timely manner and with your help we were in and out within 20 to 30 minutes tops.That was by far the quickest we ever signed paperwork and was on our way in our brand new 2016 Ford Focus.Once again thank you for "Awesome Customer Service"... More

Wonderful Emmanuel and the sales and finance team worked very hard and I was able to get a used vehicle that I really like. I will tell all of my friends to go Emmanuel and the sales and finance team worked very hard and I was able to get a used vehicle that I really like. I will tell all of my friends to go there when they are in the market to purchase a vehicle new or used. Thanks! More