Five Star Ford of Dallas

I have never bought NEW! This was my first time buying a brand new anything! So to say I was nervous is an understatement but Joe took care of everything and this was such a s This was my first time buying a brand new anything! So to say I was nervous is an understatement but Joe took care of everything and this was such a smooth process. I've been with friends buying from other dealerships and it was truly painful and I wasn't even the buyer haha. Joe called and did video chat with me ,walk around of the truck all while I was working on other projects at my home in OHIO =) Joe and Rene really worked some serious magic for me on this Amazing truck! and kept me in the loop while waiting for everything to go through. Thank you again for such a smooth first new vehicle purchase. Oh and VIP treatment the truck will be getting shipped right to me, AMAZING! I truly can not say enough good things about Joe , Rene & Staff @ 5 Star Ford. Thank you again, Micah from Ohio. More

loved katlyn Katlyn excellent, Michelle great but as far as Kareem and finance no so good. Waiting for survey from ford to unload. My husband is diabetic and we ha Katlyn excellent, Michelle great but as far as Kareem and finance no so good. Waiting for survey from ford to unload. My husband is diabetic and we had a very difficult time in some areas. Spent 9 hrs there! As of 1-10-18 and all problems have been resolved !!! More

Enjoyed the buying experience Every one was helpful. They have a culture like a friendly neighbor. Johnny wanted to answer all of our questions but also knew the right questions to Every one was helpful. They have a culture like a friendly neighbor. Johnny wanted to answer all of our questions but also knew the right questions to ask us. It was important to me that if he did not know the answer he asked someone. More

Excellent Buying Experience I was in the market for a new F150 with a very strict budget that I was convinced wouldn't allow me to get my dream truck but wanted to check it out a I was in the market for a new F150 with a very strict budget that I was convinced wouldn't allow me to get my dream truck but wanted to check it out anyway. David Denton listened to my situation and went above and beyond to see if we could make something work. Not only was he able to get me an amazing deal that fit within my budget, he did so without all the bull and in a timely manner. He is an exceptional salesman that made the stressful process of buying a vehicle as painless as possible and I would highly recommend requesting him if looking at purchasing a vehicle at 5 Star Ford in Plano! I would also like to say that the rest of the 5 Star staff involved were very accommodating. While this was my first car purchase through 5 Star Ford, I wouldn't hesitate to go back for future car needs More

Buying my truck at 5 Star Ford The buying experience at 5 Star was the best I’ve ever experienced. The people & the atmosphere were great. Kaitlyn in Sales, Hannah in Finance & Mich The buying experience at 5 Star was the best I’ve ever experienced. The people & the atmosphere were great. Kaitlyn in Sales, Hannah in Finance & Michelle in management made it a complete positive experience. More

Great service Department I drove my F250 into the service department late afternoon Friday with no appointment. My battery was corroded and I was worried about my brakes due t I drove my F250 into the service department late afternoon Friday with no appointment. My battery was corroded and I was worried about my brakes due to heavy loads plus an oil change was past due. They checked battery, brakes and did oil change all by late afternoon plus said all good on parts. HONESTY and quick service without an appointment were really appreciated. My battery was cleaned, oil changed and truck washed like new! Fantastic! More

Exceptional Buying Experience Ive been a service customer of Five Star Ford for the past five years. Recently, when my 2011 Explorer Limited was written off in an accident I turned Ive been a service customer of Five Star Ford for the past five years. Recently, when my 2011 Explorer Limited was written off in an accident I turned to Five a Star Plano to find a replacement. David Denton listened to my request and delivered the exact vehicle I was looking for. The process was fast and trouble free. I have high confidence in a Five Star and will continue to bring my them my business. More

Bait and switch We went in there to purchase a used Mercedes GLK350. After the negotiation we agreed on a price. We went back later in the afternoon to finish the dea We went in there to purchase a used Mercedes GLK350. After the negotiation we agreed on a price. We went back later in the afternoon to finish the deal. After three hours and signing the paperwork, doing a hard pull on my credit for the agreed upon price, they decided to come and tell me that the price wouldn't work and said the GM did not agree to the price. Completely unprofessional and unacceptable. DO NOT RECOMMEND. More

Bad practices After doing a search for a vehicle I was looking for, I found a Jetta 2016 that seemed to met my needs, the vehicle looked good on the pictures, and v After doing a search for a vehicle I was looking for, I found a Jetta 2016 that seemed to met my needs, the vehicle looked good on the pictures, and vehicle overview, I checked the Carfax and noticed it all looked good, according to the Carfax the vehicle had never been in an accident or had suffered any damage, I got ahold of a rep online and they also said the vehicle was in good condition and in stock, I then arrived at the dealership and one of the sales persons told me the vehicle had been sold, I then approached a sales manager that just so happen to be walking by, and he walked and directed me to the lot where the vehicle was parked, upon walking towards the vehicle I quickly noticed it had major hail damage on the hood, top, and trunk. The sales manager quickly said it was nothing, and that it could be easily repaired, I wasted no time and left the dealership after the bad experience, not only did one of the sales people lied about the vehicle being in stock, but they did not mention to me the vehicle had major hail damage, nor was it written in Auto trader. More

Service Department is very good. Eddie in the Service Department took very good care of me. I had an issue and he test drove it with me in the car. Even though we could not get the ca Eddie in the Service Department took very good care of me. I had an issue and he test drove it with me in the car. Even though we could not get the car to do it again, he went ahead and had the service team check the car. The best part, it was free. The shuttle service is great too! Kudos to my morning driver Pat! More