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Five Star Ford of Dallas

Dallas, TX

4.8
1,278 Reviews
Five Star Ford Dallas serving Dallas, Plano, Fort Worth, Carrollton, Frisco, Richardson, and Irving is proud to be an automotive leader in our community. Since opening our doors, Five Star Ford Dallas has maintained a solid commitment to you, our customers, offering the widest selection of Ford vehicles and ease of purchase. Five Star Ford Dallas' professionally managed Parts and Service Departments are open extended hours to accommodate our customers' busy schedules; and we offer competitive pricing for your automotive maintenance needs. Please feel free to contact us at {Plano Phone} if you have any questions.
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8900 President George Bush Tpke

Dallas, TX

75252

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Showing 1,278 reviews

September 12, 2024

Couldn't ask for a better person to deal with! He goes above and beyond to help you! More

by Ddanowens
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
LaRay Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Quinones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Bies
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Huth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Five Star Ford of Dallas responded

Ddanowens, On behalf of LaRay and our staff, thank you! Customer satisfaction is always our focus and we appreciate your support. Should you need our vehicle advice, call us at 972-985-3600. We are so grateful to call you a loyal customer and friend. Sincerely, Thomas Bies, General Sales Manager

September 12, 2024

I read the previous review. I don't believe a word of it. I have dealt with these people for over 15 years. They have always been the absolute best! They all get the best review More

by Ddanowens
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
LaRay Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Bies
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Huth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mo Valentine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Esmeralda Garcia
Sep 13, 2024 -

Five Star Ford of Dallas responded

Congratulations, Ddanowens, on your new vehicle from Five Star Ford Dallas! Thank you for recognizing so many of our staff. Your support and loyal are truly appreciated and we look forward to hearing from you in the future at 972-985-3600. Best regards, Thomas Bies, General Sales Manager

September 11, 2024

Great service! Saul was great and got us everything we needed for a good price. More

by Rashida
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Saul Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Five Star Ford of Dallas responded

Thank you, Rashida, for taking the time to recognize Saul and your Five Star Ford Dallas shopping experience. Let us know how we can help you enjoy your purchase at 972-985-3600. Customer satisfaction continues to be the goal. Thanks again, Thomas Bies, General Sales Manager

September 09, 2024

I recently had the pleasure of working with RJ while purchasing my Bronco Sport, and I couldn’t be more satisfied with the experience. From start to finish, RJ demonstrated exceptional professionalism a More

by HHBroncoSport
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Sallam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rami Jawad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Five Star Ford of Dallas responded

Congratulations, HHBroncoSport! Count on RJ and the Five Star Ford Dallas team for reliable service and a great driving experience. We're always here to help with your new vehicle questions, so please don't hesitate to contact us at 972-985-3600. Thank you for your feedback and business. Best regards, Thomas Bies, General Sales Manager

September 07, 2024

Worst experience ever. I don’t know who or what to believe from any of the ppl I’ve spoken to. One salesman even hung up on me. More

by Wizard of Oz
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Johnny Vines
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Wizard of Oz responded

No one from upper management has even attempted to contact me about this awful experience and it further illustrates how dismissive your sales staff have been to me, a woman attempted to purchase an expensive vehicle for my business,

September 05, 2024

Thank you Sam and the finance team for helping my purchase happen without too much hassle! More

by DenisseLumbano
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Sallam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tarek Salama
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

Five Star Ford of Dallas responded

Congratulations, Dennise, on your purchase at Five Star Ford Dallas. Thank you for your kind words. We're pleased to hear of your positive experience with Sam and Tarek. Should you have more questions, please call 972-985-3600. Enjoy your Ford! Best regards, Thomas Bies, General Sales Manager

September 04, 2024

Very nice dealership. Shawn Khan welcomed us at the door and did a great job. More

by philipgai
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Khan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Five Star Ford of Dallas responded

Congratulations, philipgai, on your new Ford! Please stop by Five Star Ford Dallas to see Shawn or me if you need any thing else. Or reach us at 972-985-3600. We look forward to helping you love your ride. Thank you, Thomas Bies, General Sales Manager

September 03, 2024

five star ford was easy to work with and process went smoothly jordan roberts kept me informed about delivery updates from factory delivery went smoothly when rangerXLT came in More

by mikegan45
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Five Star Ford of Dallas responded

Thank you, mikegan45, and congratulations on your new Ranger XLT from Jordan and Five Star Ford Dallas. Customer communication remains a focus and we want to hear from you at 972-985-3600 should you have technical questions. We are here to help you fully enjoy your truck. Best regards, Thomas Bies, General Sales Manager

September 03, 2024

Anthony is always attentive, empathic and understanding to the customers needs Anthony is an asset always taking care of situations from start to finish. More

by JenniferP5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Five Star Ford of Dallas responded

Jennifer, It is always great to hear from our Five Star Ford Dallas service guests. Thank you for recognizing Anthony and please call on him for future needs at 972-985-3600. We hope to serve you again. Take care, Jerry Thompson, Service Director

September 02, 2024

Purchased a 2024 used Jetta from this dealership. ; Realized after taking it home that coolant color was not violet (as it should be according to Volkswagen manual) but brown (should be changed at the More

by K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul Ramirez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mo Valentine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Five Star Ford of Dallas responded

K, We are committed to providing our customers with a high-quality vehicle and a positive buying/service experience. It appears there was a lapse in our quality assurance process, and we are taking steps to address this issue. Thank you for recognizing Mo and his efforts to rectify your follow up visit. If you have additional comments, please reach me at jthompson@fivestarforddallas.com or 972-985-3600. We appreciate you and your patience and understanding. Sincerely, Jerry Thompson, Service Director

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