Five Star Ford of Dallas

Simply the best. As stressful moments rank in life (marriage, child birth, divorce, buying a home, buying a car, etc), the experience I have, and have always had, at As stressful moments rank in life (marriage, child birth, divorce, buying a home, buying a car, etc), the experience I have, and have always had, at Five Star Ford in Dallas has been as stress free and enjoyable as just about anything I can think of with the same level of relative importance. The team that Brian Huth (GM) has assembled at Five Star Ford of Dallas is the best I’ve seen in the business. The culture is second to none. Every time I call or walk into this dealership, I’m made to feel like family. The culture is consistent from the GM down to the first person to greet you or answer the phone. Don’t know why I would ever go somewhere else. I love this place and it is 1000% because of the people there. More

Raed patiently helped me find the right Maverick and then was quick to contact me when what I was looking for arrived. Great service! was quick to contact me when what I was looking for arrived. Great service! More

Pros: Got a great deal and happy with purchase. Made it easy to handle the deal over email/phone so I don't have to come into dealership. Kim was very courteous/friendly and easy to work with. Made it easy to handle the deal over email/phone so I don't have to come into dealership. Kim was very courteous/friendly and easy to work with. Cons: Kim wasn't the best at replying to texts which I understand some people prefer phone convo as preferred method of communication. Few times I was completely ghosted after sending him a text. Direct phone calls work great for some but I (like most people in this modern age) am the type that prefers email text/email correspondence to help keep track and convenient response. Additionally, while this may have been a simple mistake, the finance team wrote up my contract incorrectly and overcharged me by thousands. It took many phone calls to explain that I am being over charged and they reluctantly fixed it. I'll give them benefit of the doubt that it was a mistake but the fact that I had to speak to 3 different people about how their math was wrong and their reluctance to accept their mistake made me wonder if they were trying to pull a fast one on me. In the end, the only thing matters is if I got a good car at a good price- which I did so I'll give them 4 stars instead of 3. More

I’ve got three cars from the dealership and they always make sure that I am very happy when I leave they do great work and outstanding customer service make sure that I am very happy when I leave they do great work and outstanding customer service More

Excellent dealer Ford in Texas Very professional staff friendly and creative I like the Five Star Ford dealership friendly and creative I like the Five Star Ford dealership More

Elias did a great job throughout our purchase process! He was prompt and got us a great deal! He was prompt and got us a great deal! More

Quick and easy, no extra stuff he tried to pressure us with, just quick and to the point. Really appreciate it 🙏🏽 with, just quick and to the point. Really appreciate it 🙏🏽 More

Kim made the purchase experience a joy. He was the one that answered the phone and took it all the way. He’s an asset!! He was the one that answered the phone and took it all the way. He’s an asset!! More