Five Star Ford Stone Mountain - Service Center

I had an excellent service appointment at the dealership. Brandi , the service advisor ,provided great service . Please let her know about her service. Good location and clean and organized waiting areas. Brandi , the service advisor ,provided great service . Please let her know about her service. Good location and clean and organized waiting areas. More

Quick Service My 2019 Edge steering wheel was peeling. Hunter had me send him some pictures when I spoke with him on the phone. He called me 2 days later and let me My 2019 Edge steering wheel was peeling. Hunter had me send him some pictures when I spoke with him on the phone. He called me 2 days later and let me know the steering wheel was covered and the part had been ordered. I set an appointment for the following week. Thinking I was going to have to spend most of my day at the dealership. To my surprise it took under and hour and I was back on the road with a full day to enjoy. Thank you 5 star and thank you Hunter! More

Excellent service and very prompt service consultant was extremely professional and helpful would definitely come again. Assisted me with possible warranty work and gave me options. I like how that was done extremely professional and helpful would definitely come again. Assisted me with possible warranty work and gave me options. I like how that was done. More

Dayna jenkins , my experience at your facility has been horrible i brought my 2012 focus in because og a recall om the transmission back im November , you guys kept my vehicle three days and said it was re horrible i brought my 2012 focus in because og a recall om the transmission back im November , you guys kept my vehicle three days and said it was ready now in February its worst that it was now you asking me to pay you 1,400 dollars for the same work you suppose to do free i will also be writing the better business a letter as well as ford manufacturing co. More

Incompetent service department I had my 2006 Ford van towed because it would quit running for no reason. I sent it to 5 star ford (should be 1 star Ford) because they were close an I had my 2006 Ford van towed because it would quit running for no reason. I sent it to 5 star ford (should be 1 star Ford) because they were close and I thought a Ford dealer could get it going without hassles. It is my work vehicle. WRONG!! $1000 later and with a new mass airflow sensor my van would not even start!! They then decided that it must be coil packs and "radio interference-xxx?? They had the nerve to then quote $1500 to replace 8 coil packs. I was born at night but not last night. I ended up having it towed to get it away from these clowns who can't properly diagnose a problem and want you to pay for all their parts changing- the part they put on did nothing. They have no integrity and no shame to rip people off like they did me. After reading the terrible reviews too late I'm thankful these thieves only got me for $1000. I guess given what I've read I was "lucky" to get it away from them. Towed in and towed out! Worst experience ever! If you have a choice AVOID THIS DEALERSHIP! More

STAY AWAY! DO NOT BRING YOUR TRUCK HERE! We brought our truck in for repairs based on a specific performance issue and were given a list of recommendations. We a DO NOT BRING YOUR TRUCK HERE! We brought our truck in for repairs based on a specific performance issue and were given a list of recommendations. We asked the service manager to do the necessary repairs to get our truck running properly, but forego the additional suggestions...focus on the immediate issue. We were told to do a couple of key things and that our truck would be running fine and roadworthy. $3,300 later and our truck was returned to us in the same poor condition we dropped it off in and was still not drivable. The repairs that were done did not address the performance issues we brought it in for (I don't think the work they did was even necessary!) and all of this took 3 weeks when we were told we'd have our truck back in one week. We called many times trying to get an update an no one would return our calls for an entire week!. The lack of service and integrity we experienced was inexcusable. More