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Five Star Ford Stone Mountain

Snellville, GA

4.6
257 Reviews
Here at Five Star Ford Stone Mountain in Snellville, we're proud to serve residents of the greater Atlanta area. We have a strong and committed sales staff with many years of experience that are set on satisfying our customers' needs. Feel free to browse our new and used inventory here on the website, request more information about vehicles, or set up a test drive.
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3800 US-78

Snellville, GA

30039

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Showing 257 reviews

October 03, 2021

I had a 9:30 appointment,was early,told it would be 5pm when finished. More

by Poor service
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
Oct 03, 2021 -

Five Star Ford Stone Mountain responded

Hello, I would appreciate the chance to speak with you regarding the time it took to complete your recent service appointment. When you have a moment, please feel free to reach out to me directly. I look forward to connecting with you. Best, Jon Oglesby Service Manager joglesby@fivestaronline.net

September 17, 2021

Five Star Ford Stone Mountain nightmare:On August 28, Five Star Ford Stone Mountain nightmare: On August 28, 2020, I bought a brand new Ford F-150. I have been a Ford person all my life; however, I had n More

by oscar30045
Customer Service
Recommend Dealer
No
Employees Worked With
Service managers
September 12, 2021

Mattie Adams (Adams Transportation Service, Mattie Adams (Adams Transportation Service, LLC) Ellenwood, GA 9/12/2021 1 photo From: Adams Transportation Service, LLC I took my commercial More

by guypoppy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cedric Johnson, Service Adv., Michael Haywood, Service Mgr., Josh & John
Sep 13, 2021 -

Five Star Ford Stone Mountain responded

Hello, We take your feedback very seriously, and I would appreciate the opportunity to discuss your concerns further. Please reach out to me at a time that is convenient for you. I look forward to speaking with you soon. Best, Michael Haywood Sales Manager mhaywood@fivestaronline.net

Sep 13, 2021 -

guypoppy responded

Once I have received my goods/services, I will re-rate my reviews and remove accordingly.

August 26, 2021

they have excellent service, and make shopping a pleasant experience ,thanks for your service and customer support. More

by danilo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 09, 2021

poor service, and vehicles with defects that do not fix tell you corrosion problems is normal More

by DANILORAMOSSAA
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael haywood
Aug 10, 2021 -

Five Star Ford Stone Mountain responded

Hello, Thank you for sharing your review. We here at Five Star Ford Stone Mountain take customer satisfaction very seriously and I would like to learn more about your Service experience. Would you kindly reach out to me at your earliest convenience to discuss further? Jon Oglesby Service Manager joglesby@fivestaronline.net

August 09, 2021

poor service, and vehicles with defects that do not fix tell you corrosion problems is normal.😡😡😡😡😡 More

by DANILORAMOSSAA
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Michael haywood
Aug 10, 2021 -

Five Star Ford Stone Mountain responded

Hello, Thank you for sharing your review. We here at Five Star Ford Stone Mountain take customer satisfaction very seriously and I would like to learn more about your Service experience. Would you kindly reach out to me at your earliest convenience to discuss further? Jon Oglesby Service Manager joglesby@fivestaronline.net

July 15, 2021

SHADY SHADY SHADY! My son was looking at a truck there and called, spoke with Justin, He gave Justin all his credit info and budget, My son got the text that they could get him in the truck for under his More

by Irnate
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Sanders
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin
Jul 16, 2021 -

Five Star Ford Stone Mountain responded

Hello, I appreciate you taking the time to share your feedback and would like the opportunity to discuss your car shopping experience here at Five Star Ford Stone Mountain. Can you please send your contact information to me at mhaywood@fivestaronline.net? I look forward to hearing from you. Michael Haywood Sales Manager mhaywood@fivestaronline.net

July 05, 2021

We had the greatest experience with Frankie at Five Star Ford! He found us our perfect car and we are absolutely loving our new Expedition Max! Everyone at the dealership was friendly and helpful. Would hig More

by Clenahan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frankie Mercardante
Jul 06, 2021 -

Five Star Ford Stone Mountain responded

Thank you for the 5-stars and for sharing your experience. Five Star Ford Stone Mountain appreciates your business. We look forward to future visits. Safe travels in your Ford Expedition!

April 21, 2021

Five Star Ford Stone Mountain was GREAT to deal with went in to buy truck this past Tuesday my sales person was Mark Ridolfi he and his whole team was very knowledgeable there was no game playing like some d More

by F 250 Super Duty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Axmacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Ridolfi,
April 09, 2021

The team at Five Star Ford made the purchase of my car the most pleasurable experience in my 30 years of purchasing vehicles. Justin Johnson (salesperson) and Michael Haywood (manager) were friendly, cour More

by sanders1470
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Johnson
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