Five Star Ford Stone Mountain

I had a great experience in getting my 2023 expedition limited! Mike Allen was great and we worked out a deal until my needs were met! 5 stars and would definitely come back to buy or refer others all tha limited! Mike Allen was great and we worked out a deal until my needs were met! 5 stars and would definitely come back to buy or refer others all thanks to Mike! More

Drew Robertson guided me through a 192 day wait for my custom order truck. I knew about the production constraints due to parts shortages but Drew was always there to assure me all would end well. Mike B custom order truck. I knew about the production constraints due to parts shortages but Drew was always there to assure me all would end well. Mike B was my salesman, awesome guy, but I didnt get to know him well since it was a custom order with a fixed price. Justin in the financial office was astoundingly easy to talk to and do business with. No up-sales or pitches. He just listened to my needs and guided me. Justin even called me a day later to let me know he'd still been working on my sale and found me a nearly 2% lower interest rate if I was interested. Of course, I scheduled to see him the next day and my second visit to his office took less than 5 minutes. What a great dealership. They're called Five Star for a reason. More

Great Service. Very efficient experience. Greatest staff. I would highly recommend doing business with this dealership. Michael Seay was awesome to work with. Very efficient experience. Greatest staff. I would highly recommend doing business with this dealership. Michael Seay was awesome to work with. More

Carlos Valenciano is an excellent salesman! Professional, knowledgeable, patient and kind. Great working with him😊 Gina Batts Professional, knowledgeable, patient and kind. Great working with him😊 Gina Batts More

They are the guilty of attempting to price gauge at every available opportunity. I attempted to buy a car at retail price. The price they themselves had the truck listed for and was told they could not sell available opportunity. I attempted to buy a car at retail price. The price they themselves had the truck listed for and was told they could not sell it to me for anything less than 25% over the sticker price. The thing I knew they didn't know I knew though was they were about to sell it at sticker price that same day to another customer but wanted to attempt to price gouge me. The other customer ended up not being able to afford buying the vehicle Even at MSRP. When they started to haggle I was like okay look if y'all are going to make it like that then I'll give you an extra 1,800 for it was my offer over The same sticker price that I know they were about to sell it for the same day to another customer. They refused absolute and said they were not taking anything less than 5,000 OVER msrp. I've been there previously to the service department as well and they are absolutely terrible. Plus they will attempt to have you finance your vehicle with them which you should never do at a dealership because they make money off of selling you over priced loans as well that you can easily find on an online banker yourself. Which is why they told me that they would drop the price a little bit for me if I financed through them. Because they're going to make that same money back on the overpriced loan. No thank you I would give negative stars if I could. More

Called to set up a service appointment and was told they dont do it that way. I would have to bring my vehicle in and leave it indefinetly until they got to it. They have to have the vehicle physically in a dont do it that way. I would have to bring my vehicle in and leave it indefinetly until they got to it. They have to have the vehicle physically in a "line" and it could be a week or longer. I am working less than 3 miles from there and they won't simply call when it is my turn. What a narrow minded butt-backward business model. Glad I found out ahead of time. More