Five Star Ford Stone Mountain

Horrible sales and service On April 11, 2018 The service manager at the Five Star For Stone Mountain, GA located on Hwy 78, Snellville, GA is now concocted this story because t On April 11, 2018 The service manager at the Five Star For Stone Mountain, GA located on Hwy 78, Snellville, GA is now concocted this story because they don't want to fix my A/C. that I financed with my Ford Escape for $3,000. Five Star ford is continually giving bad customers service and now they are telling lies and giving Bad customer service and not honoring my $3,000 warranty and refusing to fix my A/C. They want me to pay an additional $1600 to fix my air. It a rip off and I do not recommend this dealership for sales and/or service. I purchased my SUV at this dealership and their warranty is not worth the paper it's printed on. Bad customer service all the way around and they are ripping off the community of Snellville. Also, the service manager lied and said that I said the fender bender caused my A/C to go out. That's a lie and I didn't say that. My A/C was working after the fender bender and I have full insurance coverage and my insurance co. would have paid that other auto body shop to fix my A/C along with repairing the fender bender, but my A/C was working at that time. Don't go to Five Star Ford, they will lie & add fraudulent notes to your records after the fact. J. Washington More

Mediocre Experience I was in the market to buy a top of the line F150 ($65k) I knew what I wanted and what I could purchase the vehicle for at another dealer. W I was in the market to buy a top of the line F150 ($65k) I knew what I wanted and what I could purchase the vehicle for at another dealer. We agreed on the price over the phone with the understanding that there would be no surprises when I showed up. The process took much longer than it should have. The truck should have been detailed and ready to go. It wasn't. I left and came back to complete the transaction. The people in finance tried to push me to finance at a higher rate. They corrected it, but almost lost the sale. More

New to me Used vehicle Michael Allen was very good during the purchase of my new to me 2016 Nissan Frontier. Sales Manager Nick Hobbs and Bud Ammons took care me on my trad Michael Allen was very good during the purchase of my new to me 2016 Nissan Frontier. Sales Manager Nick Hobbs and Bud Ammons took care me on my trade in as well. While in the Finance Office, Richard Axmacher and Sean Roberts when over all the paperwork in detail. Thanks for the great experience on my new to me vehicle More

An experience to Remember I was so impressed with the service at your Ford dealership. Mr. Tony was superb in his professionalism, knowledgability of the Explorer and me as a c I was so impressed with the service at your Ford dealership. Mr. Tony was superb in his professionalism, knowledgability of the Explorer and me as a customer. More

Great Experience Tony was a great salesman! He Helped us get get everything set up quickly & was very friendly. He kept it honest and real with keeping within my desir Tony was a great salesman! He Helped us get get everything set up quickly & was very friendly. He kept it honest and real with keeping within my desired budget. Tony was very helpful and had me in & out. Richard the sales manager was very helpful and great to work with as well. Couldn't thank them enough for helping me get into my car as the perfect graduation present to myself. They had a great end of the year sale going on! This dealership is a must buy from location! More

Recent College Grad I'm a recent college grad who also got a new job that started a week after graduation. My car was done for and I didn't know what I was going to do. I I'm a recent college grad who also got a new job that started a week after graduation. My car was done for and I didn't know what I was going to do. I was able to get a new car right before I started my new job and it's all thanks to Jojo at 5starFord! They worked with me and now I'm able to drive safely to and from wherever I need to go. Truly a blessing! More

Pleasant Surprise The salesman was friendly, not pushy, and quick. Based on experiences with other dealerships, the finance department was uncharacteristically friend The salesman was friendly, not pushy, and quick. Based on experiences with other dealerships, the finance department was uncharacteristically friendly, and moved the process along. There was no haggling, they heard our desires and worked to execute according to our plans. While othercdealerships often take half the day to finalize sales, we were in and out in three hours. More

Great first time car buying experience Salesman Tony Jackson was excellent in assuring that i got into the car I desired and for the price I was most comfortable paying I would definitely r Salesman Tony Jackson was excellent in assuring that i got into the car I desired and for the price I was most comfortable paying I would definitely recommend the Five Star Ford dealership of Stone Mountain greay job More

Excellent Service ! During a late Oct visit the front two chrome rims on my F150 KR were damaged. The chrome plating chipped off. Hunter Fikes in the service dept. agreed During a late Oct visit the front two chrome rims on my F150 KR were damaged. The chrome plating chipped off. Hunter Fikes in the service dept. agreed to have the repair the rims. As it turned out the plating could not be repaired. Five Star contacted the Mother Ship in Detroit and found out the chrome plating issue was a manufacturers defect. The front two wheels were replaced. Hunter evaluated the other two wheels and determined that one additional wheel should be replaced. The service team always give 110 %. There is no attempt at a hard up-sell when you visit their facility. They don’t attempt to rebuild your vehicle on each visit. At a side note I required some body work on my wife’s Mustang GT and the body shop did a great job. PS: Darryl in the Quick Lane dept. also does a great job. More

Straight forward Bought at at god time of year and got a great price. Tony wasn’t pushy, a pleasure to work with. Customer service was great. Bought at at god time of year and got a great price. Tony wasn’t pushy, a pleasure to work with. Customer service was great. More