Five Star Ford Stone Mountain

Cedric Johnson was great!! Cedric was very helpful. He finished my car in record time. I will bring my car for all it's needs. I'm grateful. Thanks. I'm grateful Cedric was very helpful. He finished my car in record time. I will bring my car for all it's needs. I'm grateful. Thanks. I'm grateful More

Came with the old & left with the new. They helped me get the best deal due to the circumstances that I was in and was able to get me inside of a new car within 5 hours tops!!! They helped me get the best deal due to the circumstances that I was in and was able to get me inside of a new car within 5 hours tops!!! More

Service Review I was referred to five star by my wife because of their food technical service but was quite a bit disallusiones following several issues having my ca I was referred to five star by my wife because of their food technical service but was quite a bit disallusiones following several issues having my car repaired. I initially went in for service on my ignition switch and ended up paying 938.00 for a new key and electrical work. What I noticed after the repair was my heat wasn’t working after the repair but previously did. After taking the car back to be rel-diagnosed it was revealed that I had a upped radiator hose leak which affected the heat. I find it interesting that while the diagnosis included the leak the fact that the heat would be affected want mentioned until after I brought the car back. The service. Person Khalil, who really didn’t listen to me until I actually had to hang up on him and consult the manager. I’ve felt very disrespected by this whole process as upon bringing the car bAck to be serviced I was informed that the wrong part was ordered. It took three hours to find this out taking up my entire morning. Perhaps this could have been avoided if Khalil had called. Me back the day before since I left two messages. FINALLY finding out about the mishap I’m having to wait two Moore days to pay another 400 dollars making a total of $1400.00 over a two week period. The kicker being having to wait 15 minutes for my UNREPAIRED car to be brought to me as the driver was busy and another service person seemed too busy to simply go get it. The bottom line is I am going to get the repair done because I’ve come too far to not get it done but feel extremely taken advantage of and disrespected in this process. This service dealership doesn’t seem to have. Much respect for its customers time and money; at least not in my case David More

Excellent dealership Jacob was a great salesperson and I had a wonderful car buying experience at this dealership!! I would highly recommend Five Star Ford. A+ dealer! Jacob was a great salesperson and I had a wonderful car buying experience at this dealership!! I would highly recommend Five Star Ford. A+ dealer! More

Awesome experience with Emmanuel I really wanted to get rid of my Altima, and Emmanuel was able to help me with my Chevy wish I love,nice guy will recommend him anytime I really wanted to get rid of my Altima, and Emmanuel was able to help me with my Chevy wish I love,nice guy will recommend him anytime More

Pervis Reynolds is awesome. I went to Five Star Ford in Stone Mountain as my first stop shopping for a new truck. I was introduced to Pervis Reynolds. From the very first, I was I went to Five Star Ford in Stone Mountain as my first stop shopping for a new truck. I was introduced to Pervis Reynolds. From the very first, I was impressed with his professional approach. He was very responsive to all questions and treated my wife and I as friends rather than customers. Pervis worked every possible option to give us the best deal possible. If not for Mr. Reynolds, we probably would have continued shopping. As a result of our meeting Pervis Reynolds, Five Star Ford, Stone Mountain was our first and last stop and I am now the happy owner of a new Ford F-150. While waiting on paperwork, financing etc., we spoke with several others including Linda (the receptionist) and Wes Pope (the dealership owner) and all were very cordial and professional. Unfortunately, I don't remember all their names as our conversations were a great way to pass the time talking about sports, cars and other topics. More

Constant sloppy work I have been taking my truck to this dealership for years. It right next to my shop, so it's convenient. That's where the good vibes stop nowCredibilit I have been taking my truck to this dealership for years. It right next to my shop, so it's convenient. That's where the good vibes stop nowCredibility with your service department is at an all-time low. EVERY time I get something done there, there are issues. I still have scratched rims to look at from the tire change, when radiators get replaced, it gets replaced with donors from other trucks with grime on it and I'm told it's a remanufactured unit. Manufactured units get a bath to make it look like new. The wires get cut when the tensioner pulley is replaced and gets taped back together. Hot engines and cheap tape adhesive don't work well together. I get oil over my windshield and engine to where I have to pull into a gas station to clean it with soap and water, because I couldn't see out the window when the wipers started up. The cab gets lifted when I replace the turbos and half the cab bolts are loose to where you can turn parts by hand... The list goes on. Now my rotors and pads are replaced and immediately the chirp is loud enough to drive you crazy and the bearings fail. Just lovely. More

Worst service department I took my 2015 ford taurus sho for engine oil change, wash and vaccum. Wash and vaccum was worthless. Looked like they sprayed water and give it to yo I took my 2015 ford taurus sho for engine oil change, wash and vaccum. Wash and vaccum was worthless. Looked like they sprayed water and give it to you. Its not only me who noticed that, there was an old woman who had them re-washed and vaccummed her car because they didn’t clean her car good too. Not only that, I did the full synthetic oil change and they put the sticker for synthetic blend oil which is $50 cheaper. I doubt if they put synthetic blend oil and charged me for full synthetic oil. Another thing, service desk guy Darryl was very rude when I told him the cleaning service was not good. He said “ I am not gonna detail your car for $9.99” in a very rude manner. Worst customer service experience. More

Used Ranger with trade-in I went to the dealer to look at a used Ranger, with the possibility of trading in my vehicle. I liked the truck, but the trade offer was much too low. I went to the dealer to look at a used Ranger, with the possibility of trading in my vehicle. I liked the truck, but the trade offer was much too low. I'm not a negotiator, so I didn't bargain down the truck price, only the trade value which I was ready to walk away from. They eventually agreed to the terms. On driving home, the front was making some rattling noise I didn't notice on the test drive. I contacted Jermaine, and he spoke with Bud, his manager. I took the truck in and they didn't have the part, so I came back again. The new part didn't fix it, so they continued to troubleshoot and needed another part. Bud approved all the work to be done, and my truck was fixed. I appreciate the integrity demonstrated in fixing a truck just purchased and making it right. More

Jojo is the man to see! I had been to several dealerships looking for a good deal on a car for my grand daughter. All of Five Star Ford’s employers are great but JoJo was th I had been to several dealerships looking for a good deal on a car for my grand daughter. All of Five Star Ford’s employers are great but JoJo was the exception. He was respectful and most of all “his word is bond.” Not your usual car salesman. I’ve bought many cars in my life and have never dealt with a car salesman with integrity! Jojo set the bar high! More