Five Star Ford Stone Mountain

Quick Service My 2019 Edge steering wheel was peeling. Hunter had me send him some pictures when I spoke with him on the phone. He called me 2 days later and let me My 2019 Edge steering wheel was peeling. Hunter had me send him some pictures when I spoke with him on the phone. He called me 2 days later and let me know the steering wheel was covered and the part had been ordered. I set an appointment for the following week. Thinking I was going to have to spend most of my day at the dealership. To my surprise it took under and hour and I was back on the road with a full day to enjoy. Thank you 5 star and thank you Hunter! More

they did there paper work wrong wait tell last minute to find out then they say I owe 348 dollars more in taxes never go there again! find out then they say I owe 348 dollars more in taxes never go there again! More

Found the car I was looking for online, contacted Andrew, who make me feel welcome and did everything in his power to make sure I had a great car buying experience............Thanks Andrew who make me feel welcome and did everything in his power to make sure I had a great car buying experience............Thanks Andrew More

Excellent service and very prompt service consultant was extremely professional and helpful would definitely come again. Assisted me with possible warranty work and gave me options. I like how that was done extremely professional and helpful would definitely come again. Assisted me with possible warranty work and gave me options. I like how that was done. More

Dayna jenkins , my experience at your facility has been horrible i brought my 2012 focus in because og a recall om the transmission back im November , you guys kept my vehicle three days and said it was re horrible i brought my 2012 focus in because og a recall om the transmission back im November , you guys kept my vehicle three days and said it was ready now in February its worst that it was now you asking me to pay you 1,400 dollars for the same work you suppose to do free i will also be writing the better business a letter as well as ford manufacturing co. More

Incompetent service department I had my 2006 Ford van towed because it would quit running for no reason. I sent it to 5 star ford (should be 1 star Ford) because they were close an I had my 2006 Ford van towed because it would quit running for no reason. I sent it to 5 star ford (should be 1 star Ford) because they were close and I thought a Ford dealer could get it going without hassles. It is my work vehicle. WRONG!! $1000 later and with a new mass airflow sensor my van would not even start!! They then decided that it must be coil packs and "radio interference-xxx?? They had the nerve to then quote $1500 to replace 8 coil packs. I was born at night but not last night. I ended up having it towed to get it away from these clowns who can't properly diagnose a problem and want you to pay for all their parts changing- the part they put on did nothing. They have no integrity and no shame to rip people off like they did me. After reading the terrible reviews too late I'm thankful these thieves only got me for $1000. I guess given what I've read I was "lucky" to get it away from them. Towed in and towed out! Worst experience ever! If you have a choice AVOID THIS DEALERSHIP! More

STAY AWAY! DO NOT BRING YOUR TRUCK HERE! We brought our truck in for repairs based on a specific performance issue and were given a list of recommendations. We a DO NOT BRING YOUR TRUCK HERE! We brought our truck in for repairs based on a specific performance issue and were given a list of recommendations. We asked the service manager to do the necessary repairs to get our truck running properly, but forego the additional suggestions...focus on the immediate issue. We were told to do a couple of key things and that our truck would be running fine and roadworthy. $3,300 later and our truck was returned to us in the same poor condition we dropped it off in and was still not drivable. The repairs that were done did not address the performance issues we brought it in for (I don't think the work they did was even necessary!) and all of this took 3 weeks when we were told we'd have our truck back in one week. We called many times trying to get an update an no one would return our calls for an entire week!. The lack of service and integrity we experienced was inexcusable. More

Ford should be embarrassed. Sean Roberts and Co. have to be the most disrespectful employees to ever exist. Ford should be ashamed to have them represent them. Stay Away! I resid Sean Roberts and Co. have to be the most disrespectful employees to ever exist. Ford should be ashamed to have them represent them. Stay Away! I reside in FL and found the car I was looking for looking at this wanna be Ford Dealership. I had called and had spoken to Sean about being interested in a car that was in transit to their dealership. I put money down to secure the car and Sean, along with the Sales Manager started working on a contract. I told them I wanted to get everything done before I headed up there, So I'd only have to go and pick up my keys. Well that wasn't their plan. They Fed Ex'd me a Fugazi contract and honestly it was insatiable. They seemed like they just wanted to squeeze as much money out of me. They tried again and sent a more moderate contract but didn't include the discount and stuff we agreed I didn't want on the contract. The third time sent a copy of new contract through email and It was good enough to have me drive up almost 9 hours to get the car. This has elapsed over 40 days. Before I made the drive up to Georgia, I had spoken to Sean and reassured him I was going and wanted to know if he needed anything else from me before I left and if everything was good. He straight up lied to me and said All I needed to do was drive up and sign the contract and collect the keys. I got to the dealership and from the moment I walked in, I was treated Unwontedly, Sean Roberts acted like he didn't care if we had driven all those hours to get a car. He was giving us attitude when he had told us the contract expired ten day prior to us arriving to the dealership. He expected us to be happy that he had lied to us when a day prior to us arriving I had asked him if everything was fine. His manager, said they had to resubmit the contract and then we'd see what to do. What was supposed to be easy and quick had turned into a nightmare. The Contract came back worse than ever and they pretty much didn't care that they had screwed us and waited until we drove all the way up here, just to have them blackball me. I neglected the deal and was pretty upset and when I asked why not tell me this before I even drove up here, why the dishonesty, Sean Roberts proceeded to give an attitude and have the audacity to put the blame on me. It's disgusting and untrustworthy. Shocking to see Manager actually want to have this sorry excuse of an employee work for them.I'd recommend you stay away. Five Star Ford Stone mountain don't know how to make an honest deal. They're simply the worst. More

Beetle Brandi Statham is a phenomenal service advisor. I took my truck in for a regular oil change and to my surprise, there were other problems that needed Brandi Statham is a phenomenal service advisor. I took my truck in for a regular oil change and to my surprise, there were other problems that needed immediately attention. After talking to Brandi who made me aware of the things that were urgent, I was able to make a decision based on her advice. I'm glad I took my truck to this dealership because the continuous neglect would have been much more costly. I would recommend this dealership to my friends and her as a Service Advisor. More

Painless process Cedric Johnson did his best to make sure that my service experience was fast.They did a great job. He followed up on my appointment to make sure that Cedric Johnson did his best to make sure that my service experience was fast.They did a great job. He followed up on my appointment to make sure that I didn't have any worries. He did a great job! But posting this review has been unnecessarily difficult. I want t commend a man for doing a good job not become a member of the board. You would get more reviews if it was a less onerous process. I don't need a password to post a review. More