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Five Star Ford Stone Mountain
Snellville, GA
261 Reviews
Here at Five Star Ford Stone Mountain in Snellville, we're proud to serve residents of the greater Atlanta area. We have a strong and committed sales staff with many years of experience that are set on satisfying our customers' needs. Feel free to browse our new and used inventory here on the website, request more information about vehicles, or set up a test drive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 261 reviews
June 10, 2020
Thank you to the service department my visit to Stone Mountain Ford on 05/09/2020 was a good experience as always the staff is always friendly and helpful thank you for all that you do best regards Mountain Ford on 05/09/2020 was a good experience as always the staff is always friendly and helpful thank you for all that you do best regards More
by Robbiesr
Employees Worked With
Cedric Johnson
June 05, 2020
I had the best experience I’ve ever had buying a vehicle. The whole staff at Five Star Ford is first class. From the moment I set foot on the lot to the time I drove off in my new F-150 my experience was gre The whole staff at Five Star Ford is first class. From the moment I set foot on the lot to the time I drove off in my new F-150 my experience was great. I highly recommend Five Star Ford. More
by Woldham
Employees Worked With
Other Employees :
Jacob Johnson
June 04, 2020
Excellent sales and service. Knowledge of the product exceptional. Questions asked about prices quoted for parts clarified to my satisfaction. Service technicians well versed and knowledgeable and have r exceptional. Questions asked about prices quoted for parts clarified to my satisfaction. Service technicians well versed and knowledgeable and have resources available to answer your questions. More
by Ivy
Employees Worked With
June 01, 2020
Great experience, love my new vehicle. Michael T. Allen was awsome got me into a truck that suited what I was looking for at a reasonable price was awsome got me into a truck that suited what I was looking for at a reasonable price More
by Vincent A.
Employees Worked With
Michael T. Allen Jr.
May 19, 2020
Quick Service My 2019 Edge steering wheel was peeling. Hunter had me send him some pictures when I spoke with him on the phone. He called me 2 days later and let me My 2019 Edge steering wheel was peeling. Hunter had me send him some pictures when I spoke with him on the phone. He called me 2 days later and let me know the steering wheel was covered and the part had been ordered. I set an appointment for the following week. Thinking I was going to have to spend most of my day at the dealership. To my surprise it took under and hour and I was back on the road with a full day to enjoy. Thank you 5 star and thank you Hunter! More
by Tammy
Employees Worked With
Hunter Fikes Jon Oglesby
February 25, 2020
they did there paper work wrong wait tell last minute to find out then they say I owe 348 dollars more in taxes never go there again! find out then they say I owe 348 dollars more in taxes never go there again! More
by 19fairlane57
Employees Worked With
February 22, 2020
Found the car I was looking for online, contacted Andrew, who make me feel welcome and did everything in his power to make sure I had a great car buying experience............Thanks Andrew who make me feel welcome and did everything in his power to make sure I had a great car buying experience............Thanks Andrew More
by Mr. Young
Employees Worked With
Andrew
February 18, 2020
Excellent service and very prompt service consultant was extremely professional and helpful would definitely come again. Assisted me with possible warranty work and gave me options. I like how that was done extremely professional and helpful would definitely come again. Assisted me with possible warranty work and gave me options. I like how that was done. More
by Gwillygwilly
Employees Worked With
Dennis Yi
February 10, 2020
Dayna jenkins , my experience at your facility has been horrible i brought my 2012 focus in because og a recall om the transmission back im November , you guys kept my vehicle three days and said it was re horrible i brought my 2012 focus in because og a recall om the transmission back im November , you guys kept my vehicle three days and said it was ready now in February its worst that it was now you asking me to pay you 1,400 dollars for the same work you suppose to do free i will also be writing the better business a letter as well as ford manufacturing co. More
by Dayna
January 27, 2020
Incompetent service department I had my 2006 Ford van towed because it would quit running for no reason. I sent it to 5 star ford (should be 1 star Ford) because they were close an I had my 2006 Ford van towed because it would quit running for no reason. I sent it to 5 star ford (should be 1 star Ford) because they were close and I thought a Ford dealer could get it going without hassles. It is my work vehicle. WRONG!! $1000 later and with a new mass airflow sensor my van would not even start!! They then decided that it must be coil packs and "radio interference-xxx?? They had the nerve to then quote $1500 to replace 8 coil packs. I was born at night but not last night. I ended up having it towed to get it away from these clowns who can't properly diagnose a problem and want you to pay for all their parts changing- the part they put on did nothing. They have no integrity and no shame to rip people off like they did me. After reading the terrible reviews too late I'm thankful these thieves only got me for $1000. I guess given what I've read I was "lucky" to get it away from them. Towed in and towed out! Worst experience ever! If you have a choice AVOID THIS DEALERSHIP! More
by Bryan
Employees Worked With
Jason Service :advisor"
