Five Star Ford Stone Mountain

This was my first time experience with Five Star Ford and the Customer Service was excellent. Cedric was my associate and he was kind and helpful. He gave me an time that my car would be ready and called me the Customer Service was excellent. Cedric was my associate and he was kind and helpful. He gave me an time that my car would be ready and called me for pickup. If there is any problem with my car I will definitely bring it to Five Star Ford in Snellville and will recommend them to others. Thank you very much. GWENDOLYN PASCHALL More

Five Star Ford dealership service department was poor on price disclosure and gave me a verbal fee and charged me over $ 100 more for diagnostic with no repairs. I done the survey that I was hassled to do. price disclosure and gave me a verbal fee and charged me over $ 100 more for diagnostic with no repairs. I done the survey that I was hassled to do. Not wanting to shame the dealership of my experience. I was first person in line for service at 7:30 AM was told there were no appointments that day but my car was very last to get service. I was offered the money I was over charged and I was relieved. They offered to send the check through mail I told the service department I would send someone in my place to retrieve the check and it was ok by them. Fast forward because I gave a bad review and it was sent to main Ford now the check is voided. WOW! More

Came and was immediately greeted by a very friendly and sweet Brandi Statham! She had me set up and taken care of within minutes. My oil change was done correctly and very quickly i was extremely happy i w sweet Brandi Statham! She had me set up and taken care of within minutes. My oil change was done correctly and very quickly i was extremely happy i will always use this dealer for my services!!!!!! More

Jason and Richard were fantastic! Got a super interest rate the will probably make my life better. Didn’t want to spend out of my budget but truck is great so far rate the will probably make my life better. Didn’t want to spend out of my budget but truck is great so far More

Justin Pounder got it done for me. Justin sent me a video of the truck I purchased. One of the easiest vehicle buying experiences I ever had. Thank you Justin of the truck I purchased. One of the easiest vehicle buying experiences I ever had. Thank you Justin More

Great customer service even while being busy. It was really good to get my car service for the first time and them to take care of it so fast. really good to get my car service for the first time and them to take care of it so fast. More

Karla was very professional and assisted me with my service for the day. She went above her normal duty in helping me and ensuring I had a great customer experience. service for the day. She went above her normal duty in helping me and ensuring I had a great customer experience. More

People were courteous. However, I would appreciate a little verbal explanation of what services were performed on my car. Also, the mechanic should at least clean out whatever mess he made working on t little verbal explanation of what services were performed on my car. Also, the mechanic should at least clean out whatever mess he made working on the car. Thank More

Very easy purchase. Would buy from them again if needed. Mike B. was very knowledgeable, and made process easy. Called and followed up after purchase. Mike B. was very knowledgeable, and made process easy. Called and followed up after purchase. More

My experience with the dealership was great. Keith Johnson was able to get my vehicle looked at and repaired quickly. I had a great experience and would definitely bring my vehicle here again. Johnson was able to get my vehicle looked at and repaired quickly. I had a great experience and would definitely bring my vehicle here again. More