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Five Star Ford Lincoln - Service Center

Warner Robins, GA

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144 Reviews

144 Reviews of Five Star Ford Lincoln - Service Center

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June 04, 2018

Billy Carter Review - Excellent Customer Service Very rewarding experience! Billy, the service advisor, handled my service request very diligently and fast. He was very knowledgeable and professional More

by CMcRae
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy Carter
Jun 05, 2018 -

Five Star Ford Lincoln responded

Thank you for your superb review. We are ecstatic to hear Billy was able to get you in and out in a timely manner. We appreciate your positive feedback and loyalty.

April 10, 2018

Great customer service Nic was great!! He explained the service that was being completed and had a pleasant attitude! Will definitely return again and the time on service wa More

by Kimberly O Petty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nic
Apr 11, 2018 -

Five Star Ford Lincoln responded

We appreciate your wonderful review, Kimberly! We are very happy to hear Nic made your experience great. Thank you for your amazing feedback. Come back and see us again soon.

March 28, 2018

Exceptional Service Really impressed with the quality of service I received during my visit. Nic Peters went above and beyond to ensure my vehicle parts were waiting for More

by Jerry
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nic Peters
March 26, 2018

Will go through great lengths to make things right I will say that Five Star Ford has done an excellent job of turning things around for my particular situation. After a series of unfortunate lapses in More

by sbpersson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not listed, Customer Service
Mar 27, 2018 -

Five Star Ford Lincoln responded

Stephen, I understand your disappointment, and it's regrettable to learn that you have received poor customer service regarding your warranty refund. I would appreciate the chance to reach out to you to discuss your situation further. Please send me an email with your preferred contact information, and I will get back to you as soon as possible. Thank you for your patience, and I hope to hear from you soon. Best regards, Patrick Hoye General Manager phoye@fivestaronline.net

March 23, 2018

Oustanding Service I called ahead and Grant helped me make the right choice for my battery replacement and had parts waiting for me upon my arrival. Great Customer Servi More

by Colt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grant Veal
January 29, 2018

needed help connecting new phone to car bluetooth Stopped in at Service Dept to get my new phone connected to my blue tooth and Nic Peters was very professional, polite and did it on the spot. Thanks More

by DCA 01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nic Peters
January 19, 2018

great service Katie Reynolds an Robert Abbott did a professional job for me. They got me in and out in a timely manner. Very happy with their performance. More

by John 1939
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Reynolds and Robert Abbott
Jan 19, 2018 -

Five Star Ford Lincoln responded

Thank you for the five-star review! We appreciate hearing that Katie and Robert offered you an excellent service experience, and will make sure to pass along the feedback. Please do not hesitate to contact us for anything else!

January 12, 2018

Had good experiences Jerry gray the salesperson I really like his services He was helpful salesman I will recommend him to purchase ur car with him thank u mr jerry More

by Camry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2018 -

Five Star Ford Lincoln responded

Thank you for the five-star review! We are glad to hear that Jerry helped you out, and offered you excellent service. We appreciate your recommendation, and hope you visit us soon again!

December 26, 2017

Service for Oil change I have been getting my 2016 Ford F-150 serviced here for over a year. Mr. Bill carter and the other technicians I have always been professional, cour More

by KBW0331
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Carter, Calvin Piper, Paula D. Battle, Mr. Steve Zimmerman,
December 11, 2017

Best Experience Ever Katie Reynolds was my service rep and I hope every time that I need service work done that I will be lucky enough to have her again as my rep. She was More

by Paul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Reynolds (Service Advisor) , Andrea Dukes (cashier)
Dec 11, 2017 -

Five Star Ford Lincoln responded

Thank you for the five-star review, Paul! We are pleased to hear that your service visit was excellent, and that your Service Advisor, Katie, took good care of you. Please do not hesitate to contact us if you need anything further. We appreciate your time and business.

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