Five Star Ford Lincoln - Service Center

Katie always has the answers. My 2016 150 is always in good hands. Katie Reynolds is my service advisor and she is great. Always ready to help and assist with questions. Ford did a My 2016 150 is always in good hands. Katie Reynolds is my service advisor and she is great. Always ready to help and assist with questions. Ford did a great job on the truck and a great choice in Katie. More

Excellent customer service Nic Peters was very professional and courteous from the time I made it until the time I left, greeted me with a smile and a hand shake, was very promp Nic Peters was very professional and courteous from the time I made it until the time I left, greeted me with a smile and a hand shake, was very prompt called at the time he said he would call, made sure we were comfortable and answered any questions that I had, as I was a out of town customer his customer service made me feel a lot better. More

Tim Denton Five Star Ford Tim Denton. After I told him what my family needed (not wanted), he had two vehicles lined up and running when I stepped outside. I tested them both Tim Denton. After I told him what my family needed (not wanted), he had two vehicles lined up and running when I stepped outside. I tested them both and was able to make a sound decision. We negotiated a great price and he has kept in contact after the sale. A true professional and now a friend. More

Thank you Calvin Piper for the excellent service! Calvin is a true professional. I stopped in at Five Star located on Russell Parkway, Warner Robins, looking for accessories for my 2006 Mercury Mount Calvin is a true professional. I stopped in at Five Star located on Russell Parkway, Warner Robins, looking for accessories for my 2006 Mercury Mountaineer. Calvin was very friendly and helpful. He went above and beyond to help me find the accessories I needed. More

Thanks to Nic Peters and Service Personnel! Mr. Peters consistently demonstrates outstanding customer service! He adds quality and professionalism to an excellent organization. Thanks for prompt Mr. Peters consistently demonstrates outstanding customer service! He adds quality and professionalism to an excellent organization. Thanks for promptly evaluating, ordering, and installing our new part. I am very pleased with your service, and your willingness to schedule a cleaning of our vehicle on such short notice. P.S. The service personnel are friendly, and polite. They always greet you with a smile and are willing to accommodate your every need. Mrs. E. Thomas More

Nikki Service Department I called 5 star Ford after I had to bust my window out. I was distraught and Nikki answered the phone. She was so extreamly helpful, professional and I called 5 star Ford after I had to bust my window out. I was distraught and Nikki answered the phone. She was so extreamly helpful, professional and careing. She answered every single one of my questions. 5 star Ford had made a customer out of me for as long as she's employed there! I am so thankful to her and this company for being there during a stressful time. More

Excellent Customer Service by Leslie Head Many times the business office employees get overlooked when rating a dealership. We paid off a vehicle recently and applied for refund of remaining Many times the business office employees get overlooked when rating a dealership. We paid off a vehicle recently and applied for refund of remaining life insurance we had taken out on it. During this process, I got the pleasure of dealing with Ms Leslie Head. Ms Head gives OUTSTANDING customer service. If she tells you she will call you back, she does!!! That's unheard of in this day and age but it really means a lot to the customer. Ms Head is an extremely valuable asset to this dealership. More

superb Nic Peters has always taken good care of me. He has even gone above and beyond for me. I had forgotten a favor he was going to do for me and he remind Nic Peters has always taken good care of me. He has even gone above and beyond for me. I had forgotten a favor he was going to do for me and he reminded me of it. What a relief because I was having problems getting the project done and he offered again to swap over another set of rims and tires I have that came off another car his shop had worked on. Besides, they have excellent mechanics and I trust their work. More

Service not up to par I will update this review later as warranted but right now I am disatisfied with service support. Was told clutch needs to be replaced on 2012 fiesta I will update this review later as warranted but right now I am disatisfied with service support. Was told clutch needs to be replaced on 2012 fiesta but have to wait 8 weeks for part. Still waiting!. I replaced dead battery on same vehicle only to have warning lights come on along with bad TCM and actuator occur after replacing the battery. While tcm was covered by warranty. I was told the actuator was not and would cost $185. Time and money being spent on my part over quality issues that I shouldn't be having to deal with. More

Awesome Service I had new tires put on my car at this dealership in their service department and Kenneth Avera was my service advisor! He was awesome, very friendly a I had new tires put on my car at this dealership in their service department and Kenneth Avera was my service advisor! He was awesome, very friendly and professional. It was a a pleasure doing business with him! More