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Five Star Ford Lincoln - Service Center

Warner Robins, GA

4.2
151 Reviews

151 Reviews of Five Star Ford Lincoln - Service Center

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March 26, 2018

Will go through great lengths to make things right I will say that Five Star Ford has done an excellent job of turning things around for my particular situation. After a series of unfortunate lapses in More

by sbpersson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not listed, Customer Service
Mar 27, 2018 -

Five Star Ford Lincoln responded

Stephen, I understand your disappointment, and it's regrettable to learn that you have received poor customer service regarding your warranty refund. I would appreciate the chance to reach out to you to discuss your situation further. Please send me an email with your preferred contact information, and I will get back to you as soon as possible. Thank you for your patience, and I hope to hear from you soon. Best regards, Patrick Hoye General Manager phoye@fivestaronline.net

March 23, 2018

Oustanding Service I called ahead and Grant helped me make the right choice for my battery replacement and had parts waiting for me upon my arrival. Great Customer Servi More

by Colt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grant Veal
January 29, 2018

needed help connecting new phone to car bluetooth Stopped in at Service Dept to get my new phone connected to my blue tooth and Nic Peters was very professional, polite and did it on the spot. Thanks More

by DCA 01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nic Peters
January 19, 2018

great service Katie Reynolds an Robert Abbott did a professional job for me. They got me in and out in a timely manner. Very happy with their performance. More

by John 1939
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Reynolds and Robert Abbott
Jan 19, 2018 -

Five Star Ford Lincoln responded

Thank you for the five-star review! We appreciate hearing that Katie and Robert offered you an excellent service experience, and will make sure to pass along the feedback. Please do not hesitate to contact us for anything else!

January 12, 2018

Had good experiences Jerry gray the salesperson I really like his services He was helpful salesman I will recommend him to purchase ur car with him thank u mr jerry More

by Camry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2018 -

Five Star Ford Lincoln responded

Thank you for the five-star review! We are glad to hear that Jerry helped you out, and offered you excellent service. We appreciate your recommendation, and hope you visit us soon again!

December 26, 2017

Service for Oil change I have been getting my 2016 Ford F-150 serviced here for over a year. Mr. Bill carter and the other technicians I have always been professional, cour More

by KBW0331
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Carter, Calvin Piper, Paula D. Battle, Mr. Steve Zimmerman,
December 11, 2017

Best Experience Ever Katie Reynolds was my service rep and I hope every time that I need service work done that I will be lucky enough to have her again as my rep. She was More

by Paul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Reynolds (Service Advisor) , Andrea Dukes (cashier)
Dec 11, 2017 -

Five Star Ford Lincoln responded

Thank you for the five-star review, Paul! We are pleased to hear that your service visit was excellent, and that your Service Advisor, Katie, took good care of you. Please do not hesitate to contact us if you need anything further. We appreciate your time and business.

November 30, 2017

Fast Service Katie Reynolds, Advisor, and Alex Floyd, Tech, were very nice and helped me with a check engine light issue. They gave me all of my options and were More

by Mss.YP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Reynolds, Alex Floyd
November 14, 2017

Oil change Nice Peter's took initiative. I was waiting for quick lane service to open and Nic came to my truck asking what I needed. He took my truck to the re More

by Truckdriving woman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ni c Peters
Nov 15, 2017 -

Five Star Ford Lincoln responded

Thank you for taking the time to leave your five-star review! We are happy to hear you had an excellent service experience, and that the team took good care of you. We hope you visit us soon again!

November 10, 2017

Service at Five Star WR The service at Five Star in Warner Robins is top notch. I especially appreciate the service Nic Peters provided. He made me feel like my business was More

by Rebecca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nic Peters
Nov 11, 2017 -

Five Star Ford Lincoln responded

Hello, It was our pleasure to assist you with your Service needs. We will be sure to tel nic to keep up the great work. Thank you for your business and for sharing your experience with us. Please do not hesitate to contact us for all your automotive needs.

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