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Five Star Ford Lincoln
Warner Robins, GA
578 Reviews
Five Star Ford GA of Macon, GA is proud to be serving drivers of Warner Robins, Cordele, Perry, Dublin, Milledgeville, Americus and surrounding areas. We have an extensive collection of new and used cars, trucks and SUVs available including the Ford F-150, Mustang, Fusion, Explorer, and more!
We also have an experienced and professional service department that will keep your Ford in tip-top shape no matter the repair; large or small! Our parts department will provide you with the highest quality of genuine parts and our finance department will work with everyone to get you into the Ford you have had your eye on!
Check out our great deals and browse our large inventory of Ford vehicles on our website or stop by our location and don't hesitate to contact us if you have any questions about any of our departments! We will direct you to the right place!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 578 reviews
July 20, 2015
Aim to Please!!! The staff at Five Star Ford is very knowledgable and they provided top of the line service when I purchased my 2015 Ford Escape. This is my second ti The staff at Five Star Ford is very knowledgable and they provided top of the line service when I purchased my 2015 Ford Escape. This is my second time buying from Mr. Elvis Randolph and I must say he went over and beyond of what was required of him! I love my new car...thanks again #WarnerRobinsElvis and the entire Five Star Staff. More
by missthang85
Employees Worked With
July 13, 2015
Great service before and after sale! I recently purchased a 2015 F150 from Antonio Hodges and had a great experience! He found my dream truck and was able to get it at the price I wanted. I recently purchased a 2015 F150 from Antonio Hodges and had a great experience! He found my dream truck and was able to get it at the price I wanted. Even though the F150 is a high selling truck, he still helped me get all the discounts and bonuses possible! What was even better was after the sale, I found out at the DMV that the odometer disclaimer form was filled out improperly so I had to go back to Antonio to get it re-filled out. He apologized profusely and offered to reimburse my gas costs from the DMV and back! He has offered me great service both before and after the sale of my dream truck and I would highly recommend my friends to him. More
by lessx002
Employees Worked With
July 08, 2015
Awesome place!!!! Kellie Schofill hooked us up with an awesome car salesman, Tim Denton. Tim was friendly and professional. Tim made the car buying experience quick and Kellie Schofill hooked us up with an awesome car salesman, Tim Denton. Tim was friendly and professional. Tim made the car buying experience quick and painless!!! Thanks Kellie and Tim. I will send some folks your way!!!! P.S. Santos you did a great job also!!!! More
by Marine4life97
July 04, 2015
Their mistakes will cost you. I purchased a 2015 F150 from Five Star Ford Lincoln in Warner Robins GA. I had to have a co-signer. The following day I find out that they have put my I purchased a 2015 F150 from Five Star Ford Lincoln in Warner Robins GA. I had to have a co-signer. The following day I find out that they have put my co-signer on the tag and title. (Most people assume that a co-signer has to be on the tag and title, but that is not true. If you co-sign and get put on the tag and title you are not only responsible if the buyer defaults on payments, you can also be sued if the buyer has an accident and gets sued). I went back and told them if the co-signer was not taken off the tag and title then the sale was over and I would not accept the vehicle when it arrived. The Finance Manager claims to have called the bank and have my co-signer removed from the title. He also says it will increase my payment amount. The new sales contract was signed and only I signed the tag and title forms. I asked if the old contract was going to be shredded and he tells me yes it would. I pickup the vehicle a couple of days later. A week later I call the tag office and find out Five Star Ford still had my co-signer on the tag and title! I call them and ask why did this happen. I am told that the wrong contract got submitted by mistake. The one that was to be shredded got put back into the sales folder and they sent it in instead of the correct one! They ensure me that this mistake will be corrected and for me not to worry. Fast forward over a month later with several trips there, phone calls to them and a four page letter to the General Manager they say that they cannot change what they did. I had to refinance the vehicle even before my first payment in order to get my co-signer removed from the title. The General Manager finally admitted to me that they made a mistake but that it was out of their hands. Plus during one of my trips to the dealership I am on the sales floor trying to get the receptionist to find the manager and I am suddenly surrounded by salesmen acting like bouncers. Then the salesman I bought from says "I liked you at first, but now you are getting on my nerves"! There is no communication between staff members at Five Star Ford. I have also found out that they ran my co-signers credit as if they were the buyer and not the co-signer. All they care about here is getting another sale and moving to the next one. Be very careful when buying from Five Star Ford because their mistakes and business practices will cost you dearly. More
by aconcernedbuyer
July 03, 2015
top notch service rep Andy Sitten Andy Sitten is one of the best & friendliest service reps I've ever run across. Makes the servicing experience pleasurable. Great attitude and person Andy Sitten is one of the best & friendliest service reps I've ever run across. Makes the servicing experience pleasurable. Great attitude and personality. Five Star Ford has some of the nicest salesman, managers and servicemen in the business. Been to a lot of dealerships over my life time and theirs is the best. If something is wrong they will make it right. Good group of folks. More
by lwj48
Employees Worked With
Andy Sitten
June 19, 2015
Bait and switch Very disappointed in the honesty and integrity of this dealership. I must say that Tim Denton and Jerry Gray are exemplary salesmen and I would work w Very disappointed in the honesty and integrity of this dealership. I must say that Tim Denton and Jerry Gray are exemplary salesmen and I would work with them any time. The problem is the management..I was quoted a price that I expected the dealership to honor. However, after having given a deposit and worked out financing I went to pick up the vehicle (2015 Mustang GT). The manager stated that he had "made a mistake" and incorrectly offered me a price that was $3500 below factory invoice. I said, well that is not my problem and expected to complete the deal. I then spoke to the GM (Josh Thompson) and he stated there is no way they could honor that deal and gave me another deal that he stated was '$200 below even what he could buy the care for"...I got my deposit back and left. I have bought many cars in my life and am very savvy, however I never expected this from this dealership. More
by spikebowers
June 13, 2015
Awesome Car buying Experience We had a great buying a new car experience from Five Star Ford in Warner Robins on Russell Parkway. Skeeter Hathaway did an awesome job with selling We had a great buying a new car experience from Five Star Ford in Warner Robins on Russell Parkway. Skeeter Hathaway did an awesome job with selling me a new car. They did not have exactly on their lot what I wanted and needed in the SUV that I wanted but he worked so very hard and diligently in finding the car that I wanted!! He got us the figures that we needed to work with and the options that I wanted in the new Ford Edge that I bought. So extremely happy with his professionalism & determination in finding me the SUV that I wanted & needed!!! I would totally recommend Five Star Ford on Russell to all of my family and friends!!! Everyone go and see Thurman " Skeeter" Hathaway. More
by Carladykim1111
Employees Worked With
June 05, 2015
Service Department Mark Heard did an excellant job assisting me with the warranties on my Mustang when the tire blew. He was very professional and kept me informed of a Mark Heard did an excellant job assisting me with the warranties on my Mustang when the tire blew. He was very professional and kept me informed of any delays. He made sure that I had transportation to work while my Mustang was being repaired. I plan on taking my Mustang to him for any future car care. More
by Raven1
Employees Worked With
Mark Heard
May 19, 2015
Great dealership travis Jordan is a great salesman and very nice! I would recommend this dealership to anyone. Great service and fair prices. I would shop here again travis Jordan is a great salesman and very nice! I would recommend this dealership to anyone. Great service and fair prices. I would shop here again More
by blossiah
Employees Worked With
May 17, 2015
Salesman sent from Heaven! I am a repeated customer with the dealership. Great service and upfront pricing is what keep me comimg back when I am in need to purchase or getting m I am a repeated customer with the dealership. Great service and upfront pricing is what keep me comimg back when I am in need to purchase or getting my truck serviced. Jerry Gray is the salesman that i have came in contacted with for the last two purchases. I have to say Jerry is one of the best person in the car saleing buisness that i have ever met.I know a lot about any car that i plan on buying, because i have done my home work before i go to the dealership. Jerry impressed me, he answered all the question i had and some i didn,t. He is one man that know his buisness when it come down to cars. I hope Jerry will be here when i am ready for my next purchase. He is a rare gem! Thanks for all of your help Jerry and getting me a great deal on my New SUV! One of the best things about car buying is having no regrets after the sale! More
by tonymac62
Employees Worked With
