Five Star Ford Lincoln

Easy Process Tim Denton delivered on every aspect of the experience! I completed the entire transaction from my desk. They delivered the vehicle to my office! T Tim Denton delivered on every aspect of the experience! I completed the entire transaction from my desk. They delivered the vehicle to my office! The way car buying should be! More

Had great experience Tim Denton did an awesome job taking care of me and getting me in the perfect F-150. I will send all my friends to him!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Tim Denton did an awesome job taking care of me and getting me in the perfect F-150. I will send all my friends to him!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Patton More

Excellent Customer Service This place is very nice and has outstanding customer service. She solved one problem and gave me a solution for the other. I was impressed by her pro This place is very nice and has outstanding customer service. She solved one problem and gave me a solution for the other. I was impressed by her professionalism , prompt, and friendly service. Simply put my experience was awesome! More

Antonio took great care of us. From the greeting in the lot through looking at anumber of new cars, Antonio Hodges was a perfect professional sales associate. His suggestion to dri From the greeting in the lot through looking at anumber of new cars, Antonio Hodges was a perfect professional sales associate. His suggestion to drive the regular six and the Eco-boost Mustangs to compare was right on and made our decision much easier. The trade-in offer was right on, and the deal flowed smoothly through the paperwork very easily. Thanks for a great car purchase experience. More

Awesome experience Tim Denton greated my wife and I when we were looking at F-150 XLTs. As a pleasant surprise, Tim Quickly set up an XLT and a sport side-by-side and o Tim Denton greated my wife and I when we were looking at F-150 XLTs. As a pleasant surprise, Tim Quickly set up an XLT and a sport side-by-side and opened all the doors, the hood and even the gas door. Tim went through the features and differences that was very easy to understand. We test drove all three variants of the engines (2.7L, 3.5L, and 5.0L) and he had the next truck ready upon our return. When we decided to negotiate Tim was very professional and never applied any pressure but was prepared for all questions we had. The truck we wanted wasn't available at 5-Star and he immediately started searching for one and found what we wanted near Atlanta. Tim had us a deal within minutes and set up the delivery the following day. He also guided s through the purchase process with Mike at 5-Star who also made the process very pleasant. I've purchased 9 vehicles from dealerships over the years and NEVER have I had such a great experience as I did with Tim and 5-Star. Tim is the Ace of Spades at 5-Star Ford!!!! More

Friendly and Helpful Jerry is a great guy to work with. Very friendly and helpful with no pressure I would recommend him to anyone! We ended up with a great car! Jerry is a great guy to work with. Very friendly and helpful with no pressure I would recommend him to anyone! We ended up with a great car! More

CarMax: Five Star Ford in Warner Robins does not trust you. I cannot say enough about how superb Ken, the service representative was. He was a great "face to the customer" for Five Star Ford in Warner Robins a I cannot say enough about how superb Ken, the service representative was. He was a great "face to the customer" for Five Star Ford in Warner Robins and was simply excellent at customer service. Awesome individual. Awesome service. The Service Manager and the General Manager at Five Star Ford Warner Robins are another story. Short of a complete catastrophic issue I will not do business with Five Star Ford again because of these two individuals. CarMax -- these two individuals do not trust you. I had extended warranty work done. Before the work was started Ken worked with the CarMax rep to define who would be responsible for what. Simply put, there were pre-approved terms and conditions between CarMax and Five Star Ford and between Five Star Ford and me. Even so, the Service Manager and the General Manager at Five Star Ford do not trust CarMax to honor its commitments. I promptly paid my costs when the paperwork was complete. Even so, these two managers would not release the vehicle too me. As a result of these two individuals I was held hostage for almost two hours waiting for CarMax to pay. CarMax....I can only assume you cheated these guys in the past for them to act in such a manner. They were xxxx bent I could not have my truck until you paid -- even though there were agreed upon terms and conditions between the two companies. Given the superior service I received from you when I bought my truck I was shocked to learn you, CarMax, were considered to be unreliable and completely untrustworthy. I am amazed, given the fact you, CarMax, had to have cheated Five Star Ford in Warner Robins in the past, they would continue to even attempt to do business with such an unreliable, untrustworthy company. These two so-called managers displayed poor judgement in dealing with such a nefarious company as yours CarMax. But...no worries CarMax...if there is a next time for warranty work I will avoid Five Star Ford in Warner Robins like the bubonic plague if at all possible. You honored your commitments via the agreed upon terms and conditions as did I. Five Star Ford in Warner Robins...not so much. Not trustworthy as a company from my personal experience. More