Five Star Ford Lincoln | Page 35

Sales staff great, service...not so much. The sales staff at 5 star ford are always willing to go the extra mile to earn my business. I bought my 6th vehicle from them this past weekend. A 2 The sales staff at 5 star ford are always willing to go the extra mile to earn my business. I bought my 6th vehicle from them this past weekend. A 2017 Edge. Skeeter was very helpful and I felt I got the best price I could get on this vehicle by the time we were done. I was not impressed with the waiting time required to see the finance people and sign the paperwork. As for service, we had previously bought a very disappointing Focus and could get nothing done with the transmission issues, finally had to trade it in. Also, on a new F-150 last year, at 11k miles, the throttle body went bad. I researched and basically told the service department what the issue was and they would not do anything because it did not show a service code. This was a dangerous defect, because the truck would just lose power out of the blue wherever I happened to be driving and cause me to have to find a way to get off the road and not get hit. Two trips to the dealer and no help. Finally after 2-3 weeks of this, it threw a code and they decided they would fix it. Did not give me a loaner car while they kept my truck for nearly a week. More

Nic Peters Nic serviced my car and had it repaired and ready to go in a short time. He is very pleasant and professional and I am pleased that I took my car to Nic serviced my car and had it repaired and ready to go in a short time. He is very pleasant and professional and I am pleased that I took my car to five star ford. More

BEYOND DISAPPOINTED! Contacted a salesman about a used F-150 on their lot and after talking with him several times we decided to make the long drive from Alabama (3 hours) Contacted a salesman about a used F-150 on their lot and after talking with him several times we decided to make the long drive from Alabama (3 hours) to purchase the vehicle. We talked to the salesman that morning before leaving and told him we are were on our way...no problem. We arrived 3 hours and 15 minutes later to the news from this dealership that they had given us the wrong price! Did they come off the price any for their mistake and for our inconvenience--NOT AT ALL. They said that they could not and would not loose money on the deal. This place is a joke...more about making money than costumer satisfaction. BUT the silver lining to this dark cloud is that we decided to look at other dealers since we had already made the drive and we found a much better truck, fewer miles, more options, and a much better price at Woody Butts Automotive in Warner Robins and we are glad that Five Star Ford was so incompetent because we love our F-150 and would highly recommend Woody Butts Auto to everyone...ask for JoJo, he was a super nice guy. More

Love our new 2017 Explorer We saw the Explorer on the dealership web site and decided to go take a look at it. Jerry Gray came out to greet us and allowed us to take our time an We saw the Explorer on the dealership web site and decided to go take a look at it. Jerry Gray came out to greet us and allowed us to take our time and look it over. We decided to take it for a test drive and Jerry got in the back seat and answered all our questions in a very knowledgeable manner. We loved the look, ride and comfort of the 2017 Explorer and decided pretty quick to see if we could work out a trade. With a little back and forth with the sales management team we came to an agreeable trade and price. Now we can look forward to our comfortable ride to Florida next week to see the grandkids. More

Customer Service at its finest!!! Seen my truck on the web and contacted Shane about the availability of it.Told him that was what I was looking for as it would fit my budget and from Seen my truck on the web and contacted Shane about the availability of it.Told him that was what I was looking for as it would fit my budget and from there he handled it with passion and gave me the bottom end price like I ask him..Tim and Shane worked together and got it done for me quickly and I was in and out in just over two hours..Cant say enough about how professional Shane handled himself and how knowledgeable he was on the questions I had..Last but not least it felt good not to looked at as just a sale but as a new member of the Five Star family.. More

Great Customer Service!!! I can truly say my questions was answered! Thanks to Ken Avera, Service Advisor, he was so certain that everything that I needed done was going to get I can truly say my questions was answered! Thanks to Ken Avera, Service Advisor, he was so certain that everything that I needed done was going to get done to the best of his ability. To anyone that needs their vehicle looked at for any reason, 5 STAR FORD in Warner Robins, GA is the place to go! Ken went far and beyond. Keep up the good work😉 More