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Five Star Ford Lincoln

Warner Robins, GA

4.5
578 Reviews
Five Star Ford GA of Macon, GA is proud to be serving drivers of Warner Robins, Cordele, Perry, Dublin, Milledgeville, Americus and surrounding areas. We have an extensive collection of new and used cars, trucks and SUVs available including the Ford F-150, Mustang, Fusion, Explorer, and more! We also have an experienced and professional service department that will keep your Ford in tip-top shape no matter the repair; large or small! Our parts department will provide you with the highest quality of genuine parts and our finance department will work with everyone to get you into the Ford you have had your eye on! Check out our great deals and browse our large inventory of Ford vehicles on our website or stop by our location and don't hesitate to contact us if you have any questions about any of our departments! We will direct you to the right place!
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900 Russell Parkway

Warner Robins, GA

31088

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Showing 578 reviews

April 25, 2020

I always receive outstanding customer support from Ken in service , I trust him with my car! He provides me with updates and corrective actions, I am always well informed More

by Alex Cruz Martinez
Recommend Dealer
Yes
Employees Worked With
Ken
Apr 26, 2020 -

Five Star Ford Lincoln responded

Alex, Thank you so much for taking the time to share your great feedback for Ken. We are so happy to know of your trust in him. Please let us know if we can ever assist you again!

April 22, 2020

Fantastic experience with Tim Denton I’d Five Star. Even in the social distancing environment, Tim made it all work smoothly. I would highly recommend both the dealership and this salesman! More

by rmruffin64
Recommend Dealer
Yes
Employees Worked With
Tim Denton
Apr 23, 2020 -

Five Star Ford Lincoln responded

Thank you for the kind words during these hard times! We're happy to hear Tim was able to meet your expectations and we look forward to seeing you again in the future.

April 09, 2020

great experiance My Sales person was Bill Swinford , He listened to all my needs gave me a great deal on a 2020 Mustang GT , i love it , this is the 6 Th car i have More

by radster31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Swinford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2020 -

Five Star Ford Lincoln responded

Hi there, thank you so much for the kind words! We are thrilled to learn Bill has given you exceptional service. Congratulations on your new 2020 Mustang GT! We hope to see you in the future!

April 07, 2020

Ken in service knows customer service!!! Bottom line. It’s all about being a professional in whatever business you work. He displays that I’m impressed by his service, each visit More

by emants35
Recommend Dealer
Yes
Employees Worked With
Ken Avera
Apr 08, 2020 -

Five Star Ford Lincoln responded

Ken will appreciate learning of your impression. Thanks for sharing your feedback in regards to his exemplary level of customer service. If there is anything else we can be of assistance with, please do not hesitate to reach out and let our team know. We are here to help!

April 07, 2020

I went in five star to buy a truck that was advertised for 22000 dollars. I sit down with the salesman and he says the price is 25000. I say is that counting tax, tag etc. he says yes. I put down 5000 and More

by Terry
Recommend Dealer
No
Employees Worked With
Tim
Apr 08, 2020 -

Five Star Ford Lincoln responded

Terry, I regret to find out about any miscommunication in the pricing of the truck you were interested in purchasing. I would appreciate the chance to look into this further and address any concerns. May you please reach out to me when you can find the chance? Best, Chris Cunningham General Manager ccunningham@fivestaronline.net

Apr 09, 2020 -

Terry responded

The guy in the back gives a very vague job of presenting his warrenty when we called back he said the 4000 was for the warranty. He makes no mention of the amount during our signing.He says he can make the payment less with the warranty. A red flag went up then but I failed to ask the amount of the note. I signed it and consider myself took.

Apr 10, 2020 -

Terry responded

Now that we've been thinking about it he didn't go over the note item by item to let us know what charges were on the note. My wife is a witness to all of this.

Apr 10, 2020 -

Terry responded

Since I'm getting no response I will file a complaint with the Georgia attorney general next week.

Apr 18, 2020 -

Terry responded

People, I think the whole staff has a daily cordinating scam. GM knows exactly what's going on. When you walk in the door you are the prey, don't be a victim.

May 05, 2020 -

Terry responded

Five Star Ford has satisfied me with my complaint. I was really not expecting it but they came through. Thanks!

April 04, 2020

Ken Avera and Nick ??? did a good job and quick service with my 19 Explorer. Ken has helped me before on a different vehicle thst i have since traded. He has great customer service. More

by knwall
Recommend Dealer
Yes
Employees Worked With
Ken Avera
Apr 04, 2020 -

Five Star Ford Lincoln responded

Thank you for the great review. We will be sure to thank Ken and Nick for providing you with excellent service. Let us know if there is anything else we can help you with. We look forward to your next visit.

April 01, 2020

Best Service Ever My car transmission was acting up. Ken and Nic in the service department were awesome. We couldn't get the car to replicate the problem, but they an More

by OC Lady in Georgia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nic Peters and Ken Avera
Apr 02, 2020 -

Five Star Ford Lincoln responded

Thank you for the great review! We will be sure to thank Ken and Nic for providing you with excellent service. Let us know if there is anything else we can help you with. We look forward to your next visit!

April 01, 2020

I received Phenomenal service from this dealership! It I received Phenomenal service from this dealership! It was a first experience and well worth it! Heather and Mike made sure that drove off Happy! Tha More

by joyholly32
Recommend Dealer
Yes
Employees Worked With
Mike Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elvis Randolph
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2020 -

Five Star Ford Lincoln responded

Thank you for the great review! We will be sure to thank Heather and Mike for providing you with excellent service. Let us know if there is anything else we can help you with. We look forward to your next visit!

March 31, 2020

Great place to purchase a new vehicle! The staff was great through the complete process. This is our second purchase from Five Star Ford, and we are very pleased. More

by gbarron2208
Recommend Dealer
Yes
Employees Worked With
Wayne Foster sales did a fantastic job! Also Finance Department was great.
Apr 01, 2020 -

Five Star Ford Lincoln responded

Thanks for taking the time to share your great experience. Congratulations on another vehicle! We're glad you like it. Please let us know if we can do anything else for you. We are here to help!

March 25, 2020

fast and effishent very clean and friendly, service dept. kept me aware of where my vehicle was and seem to care for me as a customer. service rep carissa was very promp More

by Jack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
carissa
Mar 26, 2020 -

Five Star Ford Lincoln responded

We will let Carrisa know that you have left a nice review, Jack. Thank you so much. Your business is greatly appreciated. Have a wonderful day.

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