Five Star Ford Lincoln

I had my trucks oil change and tires rotated. The young lady at the service desk Aleina was very thorough with my service. The wait wasn’t long. The young lady at the service desk Aleina was very thorough with my service. The wait wasn’t long. More

My husband and I purchased a Ford Ranger Sport XLT Oct 24. Our Salesperson was Marcayll Jones and he was great from beginning to end. He may not have been updated on any reward point changes but neither w 24. Our Salesperson was Marcayll Jones and he was great from beginning to end. He may not have been updated on any reward point changes but neither was the internet or even Ford Motor Company Customer Relations in Dearborn Michigan. We were told that we would be getting 41,000 points but when they loaded the information to our account it was only 31,000. I contacted Marcayll about the situation and requested he get back with me to explain but he never did. I then called and left 4 different messages with Elvis Randolph trying to get some answers and he never returned my calls. I then called Dearborn and the women I spoke with said we should have gotten the 41,000 but she was going to transfer me to a rep to handle the transaction. When the rep looked at my account she said there was nothing that could be done as the dealership turned the paperwork stating that was what I had earned. After much conversation she said the change had to come from the dealership. I then called Marcayll again and didn't speak to him as he was in a meeting but he did text me back and said "all new cars is 31,000 points" he also stated he tried to get more information but they repeated to him that it was only 31,000 period. He apologized for making a mistake about the 41,000. My issue is not with Marcayll but the disregard from all that I have an issue and no one can or even will speak to me about it. It is the management side I have a problem with. We will not be going back for service or any other future sales. More

They were good fast just like every time. Thank you so much, I will see you next time. Thank you so much, I will see you next time. More

Is Service important, might want to buy a Chevy. Dropped off my Mustang with a rattle under car with an appointment and I paid for a rental. Did they get right on it..No!!! After 3 days it had still Dropped off my Mustang with a rattle under car with an appointment and I paid for a rental. Did they get right on it..No!!! After 3 days it had still not even been test driven. We picked up the car to turn in the rental and wait on a part "Ordered" based on the diagnoses I got from another shop. He assured me it would be "a few days" fast forward 2 weeks and still no call but I get get call from customer service to ask about my experience. I have already got it at another dealership to see if they care more about their customers. I doesn't seem so. FORD Service Depts are the new Slimey Used Car Salesmen of the past. They don't care about Warranty and Recall work as it doesn't make them as much money. I would seek out a different vehicle brand and certainly nothing with 5 Star in the name. Buyer Beware, they all like the sales and that is where it seems to end. More

My wife and I have now purchased 2 vehicals from 5 star ford and the everything was very smooth. Elvis and his team are top notch. I have been shopping a few weeks for a newer truck with less miles. I sa ford and the everything was very smooth. Elvis and his team are top notch. I have been shopping a few weeks for a newer truck with less miles. I saw a used truck in my price range at 5star, I stopped last week to take it for a test drive. I told Elvis I was going to do some more shopping and I circled back to that truck. I explained to Elvis that I wanted to do as much as possible over the phone to make my purchase in store as short as possible. We negotiated everything and I was in and out quickly. They went above and beyond to not let me leave with any issues and I was very happy with the transaction. If you are the market for a new or used vehicle, I dont think you will find a better experience. More

Great service. Helpful to customers. Would recommend that anyone needing a new car to shop here. Helpful to customers. Would recommend that anyone needing a new car to shop here. More

The process of purchasing my truck was quick and easy their sales team was awsome and the general manager Matt was fantastic I will be looking to buy my next truck from them when it’s time their sales team was awsome and the general manager Matt was fantastic I will be looking to buy my next truck from them when it’s time More

The courtesy and professionalism of our salesman, Mr. Christian Shelley, was of the highest quality. He worked tirelessly with us and for us, arriving at a final contract agreeable by all. However, the f Christian Shelley, was of the highest quality. He worked tirelessly with us and for us, arriving at a final contract agreeable by all. However, the financier did not fully explain that GAP was included in the contract upon signing. Had he done so, as required, such would have been declined on the spot, versus our having to contact the finance company seeking its removal ourselves. Overall, we were quite satisfied with the dealership, our salesman, and the vehicle purchased. We highly recommend Five Star Ford Lincoln of Warner Robins to anyone seeking to purchase either a new or used vehicle. More

The staff was very nice and helpful and assisted in making this a smooth process. making this a smooth process. More

This dealership goes above and beyond before/ after the sale. Very impressed. Thanks everyone for the help. sale. Very impressed. Thanks everyone for the help. More