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Five Star Chrysler Dodge Jeep Ram of Macon
Macon, GA
442 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 442 reviews
September 03, 2015
Excellent customer service! I'm in the process of deciding on a new car. I stopped by just to check your inventory and Robbie couldn't have been more helpful! He was very polite I'm in the process of deciding on a new car. I stopped by just to check your inventory and Robbie couldn't have been more helpful! He was very polite and informative! I honestly wish more car salesmen were like him. You could tell he really loved his job and was actually a car enthusiast! I'll be back soon for sure. More
by Bstew15
Employees Worked With
Robbie Ovell
September 01, 2015
Thank you David David Hammock has been a great salesperson. He was very helpful in making my family's car purchase easy.I will recommend him to all of my friends David Hammock has been a great salesperson. He was very helpful in making my family's car purchase easy.I will recommend him to all of my friends More
by Auntee
Employees Worked With
David Hammock
August 23, 2015
Great experience Anthony carter was great he made this car buying experience easy and worth while. He knew his product and was very respectful and I would recommend a Anthony carter was great he made this car buying experience easy and worth while. He knew his product and was very respectful and I would recommend anyone to him if your trying to buy a car go ask for Anthony Carter he will keep you informed where you are in the deal and is all about customer service. Thank you Anthony Carter! More
by thankyou123
Employees Worked With
Anthony Carter
August 01, 2015
BIG Thanks to Wallace , William Gresham and rest of staff Today July 31,2015 returning to purchase another car .We had the same awesome customer service they worked with us until we comfrotable . This was o Today July 31,2015 returning to purchase another car .We had the same awesome customer service they worked with us until we comfrotable . This was our second purchase . Each time we were treated with the outmost respect and the accomdated our Autistic son and they made his time easy on him . William . Wallace worked over and very late to makre sure everything was a go . You know these people care and go above and beyond to do their jobs and their main concern is making the customer happy . : No matter how hard the situation: maybe be . WE would give them 10 stars if we could . Javanna and Richard Porter More
by RichPorter
Employees Worked With
Wallace Newby, William Gresham, Dorothy Lamar
July 27, 2015
shady business Too bad I can't give zero stars for this excuse of a dealership. My finance and I purchased a car on Friday with them. The car had come with accessori Too bad I can't give zero stars for this excuse of a dealership. My finance and I purchased a car on Friday with them. The car had come with accessories and they were in the car when test drove it 2 days prior. On Friday, we went to the dealership and put down $2.5K on the car and finalized all the papers. This whole process took us about 4 hours. Once everything was said and done, we were excited to get out of the place and enjoy our new toy. On our way home, we realized that one of the accessories was no longer on the car. We called them immediately (5 minutes after leaving the lot) and told them we are on our way back to pick it up. They informed us that they were on it and would find out why it wasn't on the car. We pulled back in...maybe 10 minutes after we left, and to our surprise our sales rep, Marcus, that said "he was on it"....well he was sitting pretty in their golf cart right in front of the store on his phone. So we talk to him and he gets one of the sales managers, Jeff T. Jeff informed us that they removed the accessory so it does not get taken off at night when the car is on lot and that it's locked up in the accessories department and to come back Monday. I texted Marcus on Monday before I was heading up there to give him a heads up to get the part for me. This is where all the shady business starts. Marcus runs back to Jeff T for help. Jeff comes over to me and informs me that the "customer who traded in the car that we purchased came in on Saturday and picked up the accessory." Wait...what?! Why weren't we told to come in on Saturday to pick up the accessory....we assumed when he said to come Monday, that the department who is has it locked up was closed on the weekend. Also, how can they give that accessory back to the old customer AFTER we bought the car!? So I ask him if they plan on replacing the part because it was originally on the car. He said no. I let him know that was some shady business considering we already purchased the car and they let the old customer take the part back after the fact. So I talked to some used car manager, John, and he laughs in my face and said they would not purchase a new part for us. Mind you, the car we purchased was not cheap. We spent well over $32k so we expected some professionalism on their behalf. Unfortunately we did not receive that. How convenient that the old customer came back the day AFTER we bought the car and wanted the part?! They had the car for over a week, so I would think if they wanted it that bad they would have took it the day they traded it in. The part did not need any special tools to remove it. It was a simple lock and go part. I am so unbelievably mad and disappointed with how this joke of a dealership handled the situation. That was unprofessional to give parts of an already purchased car to someone else. I think they were lying the whole time from the very beginning when we inquired about it. If you are looking to purchase a new car, I warn you TO GO SOMEWHERE ELSE!!! I will be making a complaint with the BBB as well. FIVE STAR MACON IS THE WORST. THEY WILL SCREW YOU OVER AND THINK ITS COMPLETELY OK. TELL ALL YOUR FRIENDS!! More
by Not Happy
Employees Worked With
MARCUS, JEFF T., John McCaughm
July 21, 2015
No worries...very professional staff! Ron Green takes the stress out of buying a vehicle! I was very impressed by his courtesy and genuine concern for my match with the perfect vehicle. Ron Green takes the stress out of buying a vehicle! I was very impressed by his courtesy and genuine concern for my match with the perfect vehicle. He never pressured me and was very trustworthy. I would definitely recommend Ron to anyone interested in purchasing a vehicle! More
by Tonya
Employees Worked With
Ron Green
July 11, 2015
Worth the drive Great service from, William Gresham (really went the extra mile) to make the deal. Joe Henderson and Jason Rigby as well. I drove from Columbus, GA Great service from, William Gresham (really went the extra mile) to make the deal. Joe Henderson and Jason Rigby as well. I drove from Columbus, GA to Macon for the Journey SE I wanted at a great price, when other dealers told me it could not be done and then finance beat the preapproved rate I had, all in all a great deal. Go see them, its worth the drive. More
by drussell
Employees Worked With
Jason Rigby, Luke Zabinski, William Gresham, Josephus Henderson
July 02, 2015
Horrible customer service in the service department I took my 2008 Dodge Nitro in to get diag done for the A/C system. It had stopped blowing cold air. After an hour, service dept told me I needed a who I took my 2008 Dodge Nitro in to get diag done for the A/C system. It had stopped blowing cold air. After an hour, service dept told me I needed a whole new system due to a locked up compressor that it contaminated the entire system. $2700. I informed them I didn't have money to get it repaired at this time and went to leave. They said they had to put the compressor back on and put the system back together. I got home and checked "under the hood". They never took the compressor off because it still had Freon (pressure) in the system, bolts still had dust on them so it was never taken off. I could also turn the compressor by hand which proves is wasn't locked up as the service dept told me. Took my Nitro to an A/C shop and was told the compressor was bad but it was the solenoid on the clutch not a "locked up" compressor and only cost $400 to repair. So I Called back and talked to service manager (James) and was treated very rudely. He was the most unfriendly manager I have ever talked to ANYWHERE! He told me that he would not refund the $115 I paid for the so called diag. I have taken my Nitro in every time it has been due for oil change, rear end checks and all and now these crooks try to take me for a $2700 ride. what a bunch of thieves! More
by hotnitro
Employees Worked With
James
June 25, 2015
Helped Get Best Rate David Hammock and the finance department helped me get a great rate on my new car and descent amount for my trade in. David was patient to take as lon David Hammock and the finance department helped me get a great rate on my new car and descent amount for my trade in. David was patient to take as long as necessary-he kept going back until we reached a payment that I could afford. I never felt rushed. He helped me with test driving multiple vehicles, and made sure I understood all features of my new car. If you want someone that will work for you to get what you want-you want David Hammock! More
by Bmparham
Employees Worked With
Luke Zabinski, David Hammock
June 15, 2015
Awesome First Car Buying Experience Mr. David Hammock did an excellent job working with me on getting the best deal for my trade in and my new car! David was very polite and respectful o Mr. David Hammock did an excellent job working with me on getting the best deal for my trade in and my new car! David was very polite and respectful of me and my mother and acted like it his pleasure for him to show me the car and allow me to test drive, not a requirement like other dealerships! He also explained all of the features of my new Jeep to me right before I drove off. My first car buying experience was definitely a memorable one! Thanks David and Five Star! More
by tristont
Employees Worked With
David Hammock
