Five Star Chrysler Dodge Jeep Ram Warner Robins

We went in and looked around and gave the salesman our budget total price. We had already been approved for a loan for a certain amount and had all the information for the salesman. We decided on several budget total price. We had already been approved for a loan for a certain amount and had all the information for the salesman. We decided on several cars and he took our information and started the process. We asked the price of the car to see if it was in our budget. He would not give us the price and then asked me to sign a paper without knowing price or payments. I refused and after waiting an hour with no answer, we decided to leave. The sales team and a manager got in the way f the door and my wife was trapped inside while I was outside. I finally got my wife outside and 4 people followed us to our car telling us to come back and saying they got it all figured out and could meet our budget. I told them to call me when the paperwork was ready and they had a solid number. I got a call within 15 minutes and then for the next 3 hours, I received 18 calls. Every time the guys told me they had the right figures and all we had to do was come sign and we would be done in a few minutes. When we showed up, they did not have anything ready and told us it would be a few more minutes. We ended up spending about 9 hours there altogether. I understand trying to reach our budget was tough and appreciate their dedication to making it happen but was upset about how they kept harrassing me on the phone and kept saying just a few more minutes. We had to go back the following day and before arriving, a customer service person called and asked how was the transaction. I explained we were happy with the payment and car and appreciated how hard they worked but was upset about the lying and length of time it took. When we went in to finish everything, a "sales manager" walks up to us in the showroom and starts yelling at me for giving them negative feedback and threatened to come to my job and make complaints against me. We asked for our second key to the car that we had yet to receive and we were told it was in a bag somewhere and if/when they come across it, they would call. The whole experience was awful and no matter how much they offer for a referral, I wouldn't feel good about sending anyone here. The whole situation made us so uncomfortable, we don't even feel as though we can go there for the 2 years of free oil changes they promised us. Please do yourself a favor and go elsewhere. More

The experience was very pleasant. The sale personnel was kind and helped me feel calm about the experience. Sales personnel was very knowledgeable on the vehicle. Sales personnel was able to make the wait kind and helped me feel calm about the experience. Sales personnel was very knowledgeable on the vehicle. Sales personnel was able to make the waiting time very pleasant. More

I had an absolute perfect experience with my Ram 1500. I am a loyal fivestar customer. I will always return to fivestar to have my vehicle serviced am a loyal fivestar customer. I will always return to fivestar to have my vehicle serviced More

I don't know if people ever read these things but my experience was AMAZING with their service department! The service manager Mr. Holt went above and beyond for us. I am a military wife, in a new town, experience was AMAZING with their service department! The service manager Mr. Holt went above and beyond for us. I am a military wife, in a new town, deployed husband and was having car trouble. He made me feel right at home, put me in a rental free of charge and fixed my car for practically nothing!! I can not thank him enough!!! I will be a loyal customer as long as he is there :) More

Purchased a BRAND NEW Ram 1500,tire sensor light on when we left lot,local dealership informed us tires/wheels were USED from a 10' or 11' truck! Purchased a brand new ram 1500 in April 2013. We had re we left lot,local dealership informed us tires/wheels were USED from a 10' or 11' truck! Purchased a brand new ram 1500 in April 2013. We had requested a specific tire/wheel before purchasing the vehicle. Robert (sales guy) said no problem. We arrived on a Monday at 7 pm to buy the truck. Truck looked to be in top shape with the exception of a chip in the paint which Robert promised us touch up paint for (to this date have still not received) Immediately after leaving the lot the tire sensor light came on. I called Robert as the dealership was now closed and he informed me that it was probably just not calibrated when the wheels were swapped and to take it into our local dealership (we had traveled 6 hours to get this truck) and they would calibrate it with no problems or cost to us. The following day I arrived at our local dealership and spent 3 hours waiting only to find out they had no idea what was wrong. I called Robert and he had me speak with Clay (their sales mgr) who went on to say they were pulling my chain & to go to a diff dealership if possible. So, I did. That dealership said the same thing. They could not figure out why it wasn't reading. Also informed us that the tires were cupping and they appeared to be used tires so they could not warranty them through Good Year. I again called Clay in GA who said to take them to another dealership if possible and not to tell them we had the tires swapped before we bought the truck & that was probably why we were having trouble. I never got to this point because in the meantime our local dealership called us back and said they had gotten our new sensors in and to come by so they could try those out. This is when it ALL started making sense! The 2013 sensors ordered looked nothing like the sensors on our 2013 truck. The sales mgr in our town called me and informed me that after further research they found our tires/wheels were at a minimum from 2011 or further back as the type of sensor we had was discontinued mid year 2011!! So, now I called GA sales mgr (Donnie) who gets the whole story and tells me he will call me back. Robert (sales guy) calls me back & says they are going to send me 4 new sensors. I say, no that wont work as they are not going to fit because they are not 2013 tires/wheels! During this conversation Robert reminds me he needs my diploma for proof of graduation since I apparently received a rebate for being a college graduate which I had NO idea I even received as it was only discussed once during negotiation and never again as Robert was supposed to find out if a A.A. degree would be adequate and he NEVER got back to me. I told Robert I would send this proof in when this tire sensor issues was handled to the end! He then tells me "Mrs. Keith you got a xxxx of a deal on that truck and so it was an "as is" deal". I said what kind of shady crap is that? He said, "that's just how it is when you get that great of a deal". I said, no sir, not on a NEW vehicle! It should be showroom ready with everything NEW! He never denied the tires were used. I called back to speak with Donnie, he told me he was going to speak with Clay (Sales mgr) & would call me in a few min. I never heard back. Today, the following day after being told I would hear back in a few min, I called to speak to Donnie. He gave me to Steve (who said he was the general sales mgr). I asked did he know the whole story & he said "are you the one with the tire sensor issue and rebate form you wont submit?" I said yes. He came back with "well, you won't get anything else out of us until we get our rebate form". I said, well you sold us a brand new truck with used tires so I guess we need an attorney and he said "then we are done here" and hung up on me. I have NEVER been so flabbergasted by a company. We should not have to beg for NEW wheels/tires on a NEW vehicle (32 miles to be exact) NEVER TITLED BRAND NEW!!!! More

Very nice people to deal with. Had just the car I wanted and worked with me to get it in my payment range. This is my second car bought from the Five Star Dealership. and worked with me to get it in my payment range. This is my second car bought from the Five Star Dealership. More

I took my vehicle to 5-Star Chrysler in Warner Robins, Georgia with two broken window motors. I had an aftermarket warranty and was told by Tina that it would be no problem; wow! What an understatement. Georgia with two broken window motors. I had an aftermarket warranty and was told by Tina that it would be no problem; wow! What an understatement. After I was told that my warranty had approved the repairs it took take 3-4 business days to get the parts, really, 3-4 days? When the service date arrived I brought the vehicle in at 7:45 am, I was told that THE mechanic had work left over from the previous day and he would get to my van as soon as possible. Really; there is only one window motor guy in the entire department? Anyway, the work was completed and the real fun began. Apparently, in an attempt to get me to change my warranty coverage over to theirs, the service people started making excuses for the long lead time stating that my warranty company was being difficult and if I had their warranty then they could just “charge whatever they wanted it would pay without question.” When the service "advisor" finally called stating they had been paid it was so late in the day that we had to leave our vehicle overnight. When I went to pick it up the next morning, I was told that there was a charge that the warranty company did not pay and it would have to come out of my pocket. When I examined the “charges” I found that the warranty company did not pay sales tax (charged twice), supplies (Really? The motors come as a kit), service history admin charge(?), EPA compliance charge(?), sounds like my warranty company was taking care of me, refusing to pay the dealers “extra” charges. I refused to pay because it was not discussed and was not approved by me before work was completed. What really made me angry was the attitude of the people; they acted like I was some kind of slug for not wanting to pay their “extra” charges. I will never return to this department, not because of the money but because of the way I was treated when I challenged their "extra" charges, it was as if they we saying "so what, well just get it from someone else, you are just small potatoes and don't really matter." If you don’t like to be treated like trash, you'll steer clear of them also. More

Was searching on Autotrader for a Chevrolet Colorado to replace my old S-10 Pickup. I saw on at Five Star Chyrsler, Dodge, and Jeep in Warner Robins that was listed for 11,995 for a 2008 year model. I wa replace my old S-10 Pickup. I saw on at Five Star Chyrsler, Dodge, and Jeep in Warner Robins that was listed for 11,995 for a 2008 year model. I was never given an actual price for the vehicle and I should have wlked when signing the paperwork becasue price was the reason I there in the first place. When I had a problem with the vehicle within the first week of owning the vehicle which was under warranty, they would not fix my problem. The truck was never service, and I have spend a few dollars giving the vehicle right. A friend of might also brought a vehicle from them, and they tell me that they had went to Jeff Smith instead, because they try to steal their down payment by not giving them correct with the financal company. I told myself I would never go to Five Star to buy a vehicle because I knew they were a couple of crooks, but I wanted this truck so bad. If you go to them, please learn from my mistake and get the vehicle price up front because I paid too much and I will never used their service deparment. More

I had my vehicle's bumper inspected and it was returned with a gash in the tire. Clayton Holt would not take responsibility for the damage and at one point proceeded to attempt to intimidate me b returned with a gash in the tire. Clayton Holt would not take responsibility for the damage and at one point proceeded to attempt to intimidate me by getting in my face. This is the worst customer service I have ever experienced. I will follow up until the proper actions take place to rectify the situation. More

I started dealing with Chris when he worked for Bill Butler. He is very friendly and knowledgeable about the vehicle you are interested in. I would recommend him to any of my friends. Butler. He is very friendly and knowledgeable about the vehicle you are interested in. I would recommend him to any of my friends. More