Five Star Chrysler Dodge Jeep Ram Warner Robins

I want to thank the Five Star team for all their assistance. I came in with the everything I wanted in a car and showed Mr. Don Johnson. He was very helpful even though you guys did not have the ca assistance. I came in with the everything I wanted in a car and showed Mr. Don Johnson. He was very helpful even though you guys did not have the car I wanted in stock he got with Mr. Allen and was able to locate my car. It took about a week to get the car in but they accommodated me with a loaner car and gas while I waited so no out of pocket fees for me on gas that week. Once my car arrived they gave it to me on a full tank of gas. I really enjoyed my experience and would recommend you guys to my friends. More

I dont Understand the bad reviews here on this dealership.From my very first contact (over the Phone) to Driving out the Driveway, Everyone I had Contact with was Great. Mary was wonderful ON the dealership.From my very first contact (over the Phone) to Driving out the Driveway, Everyone I had Contact with was Great. Mary was wonderful ON the phone and in person. Very Helpful and Friendly. Randy B (Great Guy-Ex military Straight shooter kind salesman) Randy was very helpful and Knowleage about the Product. I wont bore you with he details But these people had A+ Customer service at 5:00 pm ON a Friday. I have 25 years in Customer service and 35 years as a CAr Nut. My time at Five Star changed my bad attitude about dealership. If you need a car New or Used ,Go see Five star. More

The salesman was very knowledgeable about the Ram trucks. Even though the model I wanted was not at the dealership, he found one exactly like I wanted. Financing was extremely easy and the staff was able t Even though the model I wanted was not at the dealership, he found one exactly like I wanted. Financing was extremely easy and the staff was able to put me at ease by finding the best financing. Delivery was timely and the salesman answered all my questions. More

the sales person tokk me to look at all cars i was interested in.he let me make that decision. he worked very hard to get me the deal i could afford.he was kind and considerate,he did not push me to a interested in.he let me make that decision. he worked very hard to get me the deal i could afford.he was kind and considerate,he did not push me to accept a deal i could not afford.he was totally wonderful. the loan officer was great.he thoroughly explain the advantages of every offer.he even made extra effort to speak to me the next time i was there.unlike another dealer i visited,your people did not assume i was just browsing just because im an old lady..i cannot say enough good things about this dealership and your service dept. thank you so much. More

Purchased jeep. Check engine light won't stay off. Service cant fix it. Sales manager was rude. Stuck with vehicle I HATE. Dealership not recommended. Service cant fix it. Sales manager was rude. Stuck with vehicle I HATE. Dealership not recommended. More

Mr. Everett Woolen was very professional and friendly. He helped me get a new RAM truck that I have always wanted even with the negative equity in my trade. I would not have gotten a better deal anywhere He helped me get a new RAM truck that I have always wanted even with the negative equity in my trade. I would not have gotten a better deal anywhere else. Definitely have a customer for life. More

We went in and looked around and gave the salesman our budget total price. We had already been approved for a loan for a certain amount and had all the information for the salesman. We decided on several budget total price. We had already been approved for a loan for a certain amount and had all the information for the salesman. We decided on several cars and he took our information and started the process. We asked the price of the car to see if it was in our budget. He would not give us the price and then asked me to sign a paper without knowing price or payments. I refused and after waiting an hour with no answer, we decided to leave. The sales team and a manager got in the way f the door and my wife was trapped inside while I was outside. I finally got my wife outside and 4 people followed us to our car telling us to come back and saying they got it all figured out and could meet our budget. I told them to call me when the paperwork was ready and they had a solid number. I got a call within 15 minutes and then for the next 3 hours, I received 18 calls. Every time the guys told me they had the right figures and all we had to do was come sign and we would be done in a few minutes. When we showed up, they did not have anything ready and told us it would be a few more minutes. We ended up spending about 9 hours there altogether. I understand trying to reach our budget was tough and appreciate their dedication to making it happen but was upset about how they kept harrassing me on the phone and kept saying just a few more minutes. We had to go back the following day and before arriving, a customer service person called and asked how was the transaction. I explained we were happy with the payment and car and appreciated how hard they worked but was upset about the lying and length of time it took. When we went in to finish everything, a "sales manager" walks up to us in the showroom and starts yelling at me for giving them negative feedback and threatened to come to my job and make complaints against me. We asked for our second key to the car that we had yet to receive and we were told it was in a bag somewhere and if/when they come across it, they would call. The whole experience was awful and no matter how much they offer for a referral, I wouldn't feel good about sending anyone here. The whole situation made us so uncomfortable, we don't even feel as though we can go there for the 2 years of free oil changes they promised us. Please do yourself a favor and go elsewhere. More

The experience was very pleasant. The sale personnel was kind and helped me feel calm about the experience. Sales personnel was very knowledgeable on the vehicle. Sales personnel was able to make the wait kind and helped me feel calm about the experience. Sales personnel was very knowledgeable on the vehicle. Sales personnel was able to make the waiting time very pleasant. More

I had an absolute perfect experience with my Ram 1500. I am a loyal fivestar customer. I will always return to fivestar to have my vehicle serviced am a loyal fivestar customer. I will always return to fivestar to have my vehicle serviced More

I don't know if people ever read these things but my experience was AMAZING with their service department! The service manager Mr. Holt went above and beyond for us. I am a military wife, in a new town, experience was AMAZING with their service department! The service manager Mr. Holt went above and beyond for us. I am a military wife, in a new town, deployed husband and was having car trouble. He made me feel right at home, put me in a rental free of charge and fixed my car for practically nothing!! I can not thank him enough!!! I will be a loyal customer as long as he is there :) More