Five Star Chrysler Dodge Jeep Ram Warner Robins

Five Star dealer all around. Been looking in the marked for a Jeep Wrangler for over 6 months and finally found the perfect one, in the perfect place. Worked with Jason Cranford and Lee Baggarly, completed for a Jeep Wrangler for over 6 months and finally found the perfect one, in the perfect place. Worked with Jason Cranford and Lee Baggarly, completed the entire process online and over the phone.They made the purchase so easy, straight forward and no hassle. Guide me through the entire process and keep me informed at all times. They delivered the Jeep to my house and pick up the trade in. They were helpfull, friendly, and always put the customer first. If you're looking for a new or used vehicle don't hesitate to contact them, it will be a great experience and you will not regreat it. SFC Felipe Munoz US Army More

I was promised 2 times that i would get refinanced and he kept blowing me off. NEVER trust these people! I will NEVER buy a truck here again! and everyone i know will not shop here! I will make sure of that! kept blowing me off. NEVER trust these people! I will NEVER buy a truck here again! and everyone i know will not shop here! I will make sure of that! I would like to talk to the DM and warn him of what this man is doing! He is ruining Five Stars Business!! More

This is the way a car buying experience should be. I used a car buying service to locate the best dealers with the best offers. Five Star Warner Robins Chrysler Jeep Dodge Ram consistently came up as h used a car buying service to locate the best dealers with the best offers. Five Star Warner Robins Chrysler Jeep Dodge Ram consistently came up as having the best deal for the vehicle I was interested in, and notably, they were the first to contact me based on the internet lead generated by my internet query. Mary Rosado, one of the sales assistants, literally called me within the first business hour following my submission of my car deal information and identified my salesperson and made sure my preliminary questions were answered. My salesperson, William Ledbetter, was hands down one of the easiest and most thorough folks I've ever worked with when it comes to purchasing a vehicle. He understood, that based on my distance from the dealership (100 miles), everything would need to be taken care via the internet/phone prior to me making the trip. He was quick to answer questions, and brought the sales manager, Lee Baggarly, in early on which took care of the trade side of transaction. I need to also commend both William and Lee on their ability to leverage the power of the internet. As we worked the particulars of the deal, scans of the various documents moved back and forth between us. We had all the particulars firmed up before lunch. I traveled to the dealership that same day, and purchased my vehicle. Everything was ready and there were absolutely no surprises and no attempts to bring anything else into the deal. Everything, and I mean everything, was as smooth as glass. William was waiting for me when I arrived, I was introduced to Lee and both individuals made me feel like my business was truly appreciated. \ When I went into the financing department, once again, everything was exactly as spelled out on the phone/email. Marcus Lillard took the time to explain each document and go over additional considerations I might want to make. I appreciated his thoroughness. Of particular note, he understood that there were things I clearly did not need. It was an extremely pleasant and refreshing experience. I was also introduced to all of the key department personnel which I think is a very nice touch. It shows that Five Star understands the sale is just the beginning of a positive relationship with the customer. This dealership is a big dealership, but it has a small tight knit family feel to it. Every member of the staff I met treated me almost like I was family. The last step in the process was William going over every function of my new Ram. He was extremely thorough, patient and answered all of my questions. I could go on and on, but I do want to convey that there was nothing I didn't like about the buying experience. It was simply perfect. My review of this dealership matches their name....Five Star. Thanks folks. I look forward to future business. More

I test drove 2 Challengers on Dec. 16th. 2013. I chose I test drove 2 Challengers on Dec. 16th. 2013. I chose the 2nd. vehicle a used 2013 Challenger SXT (black), but right after the test drive I noticed s I test drove 2 Challengers on Dec. 16th. 2013. I chose the 2nd. vehicle a used 2013 Challenger SXT (black), but right after the test drive I noticed swirls in the car from an improper polish, a mismatched set of rear tires & no floormats. I stated immediately to sales & Mngmt. that the car would have to have all of the swirls out of the paint, the 2 rear tires changed & floormats, in order for me to purchase the vehicle. I was assured that it would be taken care of. I purchased the car that day & brought it back on 3 separate occasions for the service dept. to repair a high pitched chirp & polish the car to a clean lustre. The idler pulley was changed & the car was given to me with a dirty hand print where the hood was closed by maintenance. The car has been in the shop 5 times since Dec. 16th. I went out on my own & got a few estimates from professional bodyshops for $350, 200 & 200. They were not even taken in consideration. I picked up the car on Friday & it had to have a water pump changed already. Now this car only has 15K+ miles & already being repaired. Friday my friend & I talked with Mr. Holt & Lee. Mr Holt was actually helpful. Lee on the other hand! I was sitting in the waiting area outside the Mngmt. sales desk dept. with my friend. Lee came out standing over me bowing up as he talked at me like some strawboss or something, saying. As I said before we are done with this deal. This left me with so much anxiety that my friend left the keys & said I didn't want a Frankenstein car. I am a veteran & a valued employee at Robins AFB, GA. I have medical anxiety problems & this whole ordeal has been very, very upsetting to me. I have taken time off from work that I didn't have. Now I have none left if I need it. I have purchased 4 vehicles in 15 yrs. of living here & I never had any kind of BS like this. I must say that I am appalled at the attitude, the total lack of respect towards customers, dishonesty & doubletalk by this dealership. I will never recommend this dealership or any other Five Star in GA. again More

No issues with the salesman (Jacques). The issue is with the sales manager who has no integrity trying to make a car sale. Purchased a 2012 Chrysler 300 with a sales price of 27, 953. After negotiating my the sales manager who has no integrity trying to make a car sale. Purchased a 2012 Chrysler 300 with a sales price of 27, 953. After negotiating my trade in for 25,000 which they initially offed 23,000 I took the Offer. What they failed to show was the inflation of the price of their vehicle to 29,588 a difference of 1,635.00. They offered a fair deal on the trade of my vehicle then inflated price of their car without highlighting the fact they did it. UPDATE: After talking with the sales manager we came to the agreement on the final sales price on 1/21/14. The sales manager reworked the sales contract on the original terms. The finance manager was also able to reduce my finance rate on the deal. 5 star dodge Warner Robins made good on the original negotiated contract. I would recommend this dealership to friends, family and future customers. More

This dealership was fairly friendly. I would say the main thing they are concerned with is making their money. They do not put in extra effort to make sure you get a great deal. I traveled to this dealership thing they are concerned with is making their money. They do not put in extra effort to make sure you get a great deal. I traveled to this dealership from Valdosta and forgot a few CD's in the cars I traded, I was told for weeks that they would be returned and that they had been sent, forgot, then they were really sent. I never received my property and the dealership blew it off. I will never shop at this dealership again. I have shopped at a variety of dealerships over the past decade and this is by far the worst. More

December 10, 2013 To Whom It May Concern: On November December 10, 2013 To Whom It May Concern: On November 2, 2013, my wife and I stopped in Warner Robins Chrysler Jeep Dodge on Watson Blvd. to look at December 10, 2013 To Whom It May Concern: On November 2, 2013, my wife and I stopped in Warner Robins Chrysler Jeep Dodge on Watson Blvd. to look at cars. Devin Burns, a salesman greeted us and we inquired about a Jeep Liberty. We asked how much it was he checked and told us it was $16,400. I thought it was a fair price for a car with 34000 miles, so we took it for a test drive. My wife and I were both interested and wanted more information. Would you replace the tires? (the ones in the front were worn). What about the spare key? Would we get floor mats? We also asked if $16,400.00 was the best price he could do and was told that was the lowest price he could offer! He then took us inside, pulled up the blue book on the jeep, and showed us it was $18,000. The sales manager worked up a contract including a maintenance agreement and interest amount for a loan. Then we went to the finance manager’s office, and signed the papers and left with an agreement on getting the tires replaced on Monday, as this was on Saturday. Devin said he would get us the key and mats when the title came in. A few days later I was called in to sign more papers that he forgot to get signed I noticed the price on the top line was 18,011.69 not 16,400 and I asked about it. The finance manager kept focusing our attention to the bottom of the contract, again I asked about the price difference and he said the archives were deleted and he could not check on the quoted price, Really? I was not born yesterday! Just because you sell a vehicle, all of the records and information are still in the computer’s server system. It was then I realized he was not going to change the price, to the price that Devin had quoted us. He did not bother to check to see if what I was saying was true! As of today, we still have not received the floor mats! We finally received the spare key (a locksmith had to cut one for us on site – what happened to the spare key that was going to be delivered to the dealership along with the title?) Yet another lie? We feel that we were taken advantage of, lied to, cheated out of our money $16,400.00 was magically changed to $18,011.69 (the same price that Devin showed us as the Blue Book Value). It seems that your customer satisfaction policy is only good until the loan papers are signed! Now most people would feel embarrassed to admit they were taken advantage of, but I feel it would be worse to let them fall victim to your false promises and price sleight of hand tricks. If you can’t honor something as miniscule as floor mats, then people should know there only treated good until the papers are signed and you got their money. Now after all this, why should I believe you will honor the maintenance agreement? Sincerely and Severely Disappointed! More

Jeff was awesome! He went above and beyond to find us the Ram Truck of our choice. He made sure we received what we were looking for and wanted. Ram Truck of our choice. He made sure we received what we were looking for and wanted. More

I had a great sales experience at Five Star with Jeff Teague! He was the most truthful and up front salesman that I have ever worked with, which is a very important detail when making such a large purcha Teague! He was the most truthful and up front salesman that I have ever worked with, which is a very important detail when making such a large purchase. He walked me through every step from the beginning to the end and couldn't have been more helpful. My wife and I had our 2 young daughters with us and he kept them occupied while we explored the vehicles which made the experience way less stressful for those that have children you know what I mean. I couldn't have asked for a better experience and I am on my 23rd vehicle, so I have been around the sales industry for a while. I HIGHLY suggest this dealership and Jeff as a salesman! you will not be disappointed! More

I had a very bad experience with one of the employees at this dealership a few months ago. I was sure I'd never go back there until jeremy contacted me on one of the other review sites. After the relationsh this dealership a few months ago. I was sure I'd never go back there until jeremy contacted me on one of the other review sites. After the relationship I had with this dealer it was only fair that I give them a chance to right the wrong of one worthless employee, which doesn't work there anymore fyi. Well brandon and jeremy went above and beyond to make sure I got the deal I was looking for. The only reason I didn't drive that truck home was no fault of theirs. I'm more then satisfied with fivestar and how quickly they reached out to me to resolve the problem. Glad to, cause I didn't feel comfortable shopping else where. More