Five Star Chrysler Dodge Jeep Ram Warner Robins

Customer Service Review for Five Star CJD Warner Robins GA I recently took our 2014 Dodge Dart in for service. The service department was very courteous and prompt. They took excellent care of our Dart and mys I recently took our 2014 Dodge Dart in for service. The service department was very courteous and prompt. They took excellent care of our Dart and myself. During the wait time I found a Toyota Prius that my husband and I also bought that evening. The finance individual, Marcus, was great in getting us good financing with a great interest rate. We drove the Prius home that same evening. Now we have two vehicles that were purchased from Five Star and Warner Robins Chrysler Jeep Dodge will be the only dealership I deal with in the future. Highly recommend this dealership! More

A Wonderful Experience Called and asked for a salesman and was given to Jeff Teague regarding 2014 Doge journey that i had seen on line and over the phone, asked what the pr Called and asked for a salesman and was given to Jeff Teague regarding 2014 Doge journey that i had seen on line and over the phone, asked what the price would be on the Doge Journey out the door He told me and my husband and i drove to WR and that evening i drove off the lot with my new Dodge Journey. I knew what i wanted for a payment and they made it happen. I would gladly recommend Five Star Chrysler Dodge Jeep Ram Warner Robins to all my friends ad family. More

Brand New Car Transmission being replaced I bought a brand new, 2014 Dodge Charger R/T and my transmission went out in four months of owning this car. I called the dealership for help in the I bought a brand new, 2014 Dodge Charger R/T and my transmission went out in four months of owning this car. I called the dealership for help in the situation and the manager told me we only sell the cars and what happens after you have to call dodge. It was my understanding since I bought the car from five star they would take care of there customer but this was not the case. As of now I own a car with a transmission that failed after four months. At this point I do not trust dodge or five star with my business and I will continue to tell everyone I know of my experience so no one else has to deal with a situation as this. It is unfortunate I spent all this money for this car and it did not last four months. I would have been better off buying a used Chevy with more miles. More

Worst Dealership Ever To be quick, the salesperson I had was awesome, his name is Quinnell. After we bought the car and went home, we found out that the finance guy had add To be quick, the salesperson I had was awesome, his name is Quinnell. After we bought the car and went home, we found out that the finance guy had added a expensive warranty on our loan without really explaining it or informing us that the payment would change over 100 dollars. our payment went from 479 to 580 and he jacked up the interest rate to over 20 percent which is highway robbery. I went there to find out if they would fix the problem and they pretty much told me that I am at total fault ( which I am partially becuase I really didnt look to closely at the contract) but he belittled me badly by telling me " its only 100 more dollars" and preceded to go through my credit report and tell me that I needed to pay off all my debt to make up the difference. " And where am I supposed to get all the money to do that"??? Worst experince I have ever had and would caution anyone from using them except to use their bathroom and there is no where else. Worst people I have ever dealt with and wish everyone luck if they do business with them. More

Five Star dealer all around. Been looking in the marked for a Jeep Wrangler for over 6 months and finally found the perfect one, in the perfect place. Worked with Jason Cranford and Lee Baggarly, completed for a Jeep Wrangler for over 6 months and finally found the perfect one, in the perfect place. Worked with Jason Cranford and Lee Baggarly, completed the entire process online and over the phone.They made the purchase so easy, straight forward and no hassle. Guide me through the entire process and keep me informed at all times. They delivered the Jeep to my house and pick up the trade in. They were helpfull, friendly, and always put the customer first. If you're looking for a new or used vehicle don't hesitate to contact them, it will be a great experience and you will not regreat it. SFC Felipe Munoz US Army More

I was promised 2 times that i would get refinanced and he kept blowing me off. NEVER trust these people! I will NEVER buy a truck here again! and everyone i know will not shop here! I will make sure of that! kept blowing me off. NEVER trust these people! I will NEVER buy a truck here again! and everyone i know will not shop here! I will make sure of that! I would like to talk to the DM and warn him of what this man is doing! He is ruining Five Stars Business!! More

This is the way a car buying experience should be. I used a car buying service to locate the best dealers with the best offers. Five Star Warner Robins Chrysler Jeep Dodge Ram consistently came up as h used a car buying service to locate the best dealers with the best offers. Five Star Warner Robins Chrysler Jeep Dodge Ram consistently came up as having the best deal for the vehicle I was interested in, and notably, they were the first to contact me based on the internet lead generated by my internet query. Mary Rosado, one of the sales assistants, literally called me within the first business hour following my submission of my car deal information and identified my salesperson and made sure my preliminary questions were answered. My salesperson, William Ledbetter, was hands down one of the easiest and most thorough folks I've ever worked with when it comes to purchasing a vehicle. He understood, that based on my distance from the dealership (100 miles), everything would need to be taken care via the internet/phone prior to me making the trip. He was quick to answer questions, and brought the sales manager, Lee Baggarly, in early on which took care of the trade side of transaction. I need to also commend both William and Lee on their ability to leverage the power of the internet. As we worked the particulars of the deal, scans of the various documents moved back and forth between us. We had all the particulars firmed up before lunch. I traveled to the dealership that same day, and purchased my vehicle. Everything was ready and there were absolutely no surprises and no attempts to bring anything else into the deal. Everything, and I mean everything, was as smooth as glass. William was waiting for me when I arrived, I was introduced to Lee and both individuals made me feel like my business was truly appreciated. \ When I went into the financing department, once again, everything was exactly as spelled out on the phone/email. Marcus Lillard took the time to explain each document and go over additional considerations I might want to make. I appreciated his thoroughness. Of particular note, he understood that there were things I clearly did not need. It was an extremely pleasant and refreshing experience. I was also introduced to all of the key department personnel which I think is a very nice touch. It shows that Five Star understands the sale is just the beginning of a positive relationship with the customer. This dealership is a big dealership, but it has a small tight knit family feel to it. Every member of the staff I met treated me almost like I was family. The last step in the process was William going over every function of my new Ram. He was extremely thorough, patient and answered all of my questions. I could go on and on, but I do want to convey that there was nothing I didn't like about the buying experience. It was simply perfect. My review of this dealership matches their name....Five Star. Thanks folks. I look forward to future business. More

I test drove 2 Challengers on Dec. 16th. 2013. I chose I test drove 2 Challengers on Dec. 16th. 2013. I chose the 2nd. vehicle a used 2013 Challenger SXT (black), but right after the test drive I noticed s I test drove 2 Challengers on Dec. 16th. 2013. I chose the 2nd. vehicle a used 2013 Challenger SXT (black), but right after the test drive I noticed swirls in the car from an improper polish, a mismatched set of rear tires & no floormats. I stated immediately to sales & Mngmt. that the car would have to have all of the swirls out of the paint, the 2 rear tires changed & floormats, in order for me to purchase the vehicle. I was assured that it would be taken care of. I purchased the car that day & brought it back on 3 separate occasions for the service dept. to repair a high pitched chirp & polish the car to a clean lustre. The idler pulley was changed & the car was given to me with a dirty hand print where the hood was closed by maintenance. The car has been in the shop 5 times since Dec. 16th. I went out on my own & got a few estimates from professional bodyshops for $350, 200 & 200. They were not even taken in consideration. I picked up the car on Friday & it had to have a water pump changed already. Now this car only has 15K+ miles & already being repaired. Friday my friend & I talked with Mr. Holt & Lee. Mr Holt was actually helpful. Lee on the other hand! I was sitting in the waiting area outside the Mngmt. sales desk dept. with my friend. Lee came out standing over me bowing up as he talked at me like some strawboss or something, saying. As I said before we are done with this deal. This left me with so much anxiety that my friend left the keys & said I didn't want a Frankenstein car. I am a veteran & a valued employee at Robins AFB, GA. I have medical anxiety problems & this whole ordeal has been very, very upsetting to me. I have taken time off from work that I didn't have. Now I have none left if I need it. I have purchased 4 vehicles in 15 yrs. of living here & I never had any kind of BS like this. I must say that I am appalled at the attitude, the total lack of respect towards customers, dishonesty & doubletalk by this dealership. I will never recommend this dealership or any other Five Star in GA. again More

No issues with the salesman (Jacques). The issue is with the sales manager who has no integrity trying to make a car sale. Purchased a 2012 Chrysler 300 with a sales price of 27, 953. After negotiating my the sales manager who has no integrity trying to make a car sale. Purchased a 2012 Chrysler 300 with a sales price of 27, 953. After negotiating my trade in for 25,000 which they initially offed 23,000 I took the Offer. What they failed to show was the inflation of the price of their vehicle to 29,588 a difference of 1,635.00. They offered a fair deal on the trade of my vehicle then inflated price of their car without highlighting the fact they did it. UPDATE: After talking with the sales manager we came to the agreement on the final sales price on 1/21/14. The sales manager reworked the sales contract on the original terms. The finance manager was also able to reduce my finance rate on the deal. 5 star dodge Warner Robins made good on the original negotiated contract. I would recommend this dealership to friends, family and future customers. More

This dealership was fairly friendly. I would say the main thing they are concerned with is making their money. They do not put in extra effort to make sure you get a great deal. I traveled to this dealership thing they are concerned with is making their money. They do not put in extra effort to make sure you get a great deal. I traveled to this dealership from Valdosta and forgot a few CD's in the cars I traded, I was told for weeks that they would be returned and that they had been sent, forgot, then they were really sent. I never received my property and the dealership blew it off. I will never shop at this dealership again. I have shopped at a variety of dealerships over the past decade and this is by far the worst. More