Five Star Chrysler Dodge Jeep Ram Warner Robins

Fraudulent, unscrupulous This was the absolute worst dealership buying experience ever. I purchased what was sold to me as a new 13 Ram 2500 in January 2014. I had a couple of This was the absolute worst dealership buying experience ever. I purchased what was sold to me as a new 13 Ram 2500 in January 2014. I had a couple of warranty issues and carried it to a closer dealer who took care of the issues. They printed out a history page on the vehicle and I requested a copy which was given to me without any problem. When I reviewed this report, I was shocked to find my "in service date" was listed as December 26, 2013, 30 days prior to me purchasing the vehicle. This date directly affects the warranty date, which varies depending on the coverage. For instance, the bumper to bumper warranty is sold as a 3 yr/ 36000 mile warranty. Mine is a 35 month/36000 mile warranty. While one month may not seem like a big issue, the owners manual clearly state on a new vehicle the warranty start date will be the purchase date. I clearly bought a new vehicle based on the contract signed and purchase price. I contacted Five Star Ram in Warner Robins and explained this situation to the service adviser. He finally understood the problem but stated he couldn't do anything to change it and refused to address the problem any further. I then contacted Chrysler about it and explained it to a Kendall, who gave me the same response. She stated the warranty starts when the dealership enters the service date for the vehicle and she also refused to address this any further. I then sent out multiple emails to which I received a response from Allen Slentz of Five Star. He addressed this and I was told the dealership places vehicles in a commercial status required by Chrysler. This sets the in service date and cannot be changed. He then went on to say if I have a problem within the month that coverage has lapsed, just have whoever is doing the work call the dealership and they will approve it. That doesn't make me feel the least bit warm and fuzzy. A verbal agreement to extend a warranty on a vehicle by the very dealership that placed a fraudulent in service date on it in the first place. Ok. That just isn't going to make me happy. At this point, the discussion was over and nothing else can be done for me. I contacted a legal consult but was told no harm has taken place, just unscrupulous practices. Let it be known. More

Everything started fine .. then a turn for the worse. I drove from NC to GA to buy a 2011 24K mile Sierra Storm Grey Crew Cab because it was exactly what I was looking for. We negotiated a decent price an I drove from NC to GA to buy a 2011 24K mile Sierra Storm Grey Crew Cab because it was exactly what I was looking for. We negotiated a decent price and I bought the truck. This in itself was fine, but let me share how this particular dealership left me feeling duped and deceived. On the drive back at highway cruising I noticed the wheel alignment was off, and it appeared a rotation was needed. I called the dealership the next morning and told Paul. He said no problem, just mail the receipts and we'll take care of it. I photographed the receipts and sent in an email as directed. After not hearing anything for a good while I called to get the status and Paul says now we can't help over 82 dollars after I bough at 29K truck. Wow I was shocked. Additionally I noticed that when I peeled the 5-star sticker off the back of my tailgate, they had strategically placed the sticker to cover up bad scratches, perhaps thinking it would not be removed. This was very disappointing in my opinion and felt I had been somewhat taken for. It was dishonest. If you must buy from these people, my advice is to use a high level of caution. More

overall great experience Great service!! I was greeted at the door by Josh. It was a very friendly environment he made getting all the information very easy, however we were n Great service!! I was greeted at the door by Josh. It was a very friendly environment he made getting all the information very easy, however we were not ready to make a purchase that day; when we're ready Josh will be the guy I CAll. If you're looking for great service and a funny spirits you should call him now. More

"Outstanding Service - RANDY BURKEY" My husband and I had a very pleasant and rewarding experience trading-in both our old vehicles to a brand new 2014 Jeep Wrangler Sports and a 2014 Dod My husband and I had a very pleasant and rewarding experience trading-in both our old vehicles to a brand new 2014 Jeep Wrangler Sports and a 2014 Dodge RAM 1500. On both transactions, Mr. RANDY BURKEY handled everything smooth and easy and it was such a delight working with him. He went ABOVE AND BEYOND his service to get us the best deal possible (both rate and terms) and I couldn't ask for a better Sales Consultant. Aside from Mr. Burkey's 5-Star reputation as a Retired USAF, he has ALL THE GREAT QUALITIES that you're looking for in a sales consultant. I highly recommend him to anyone!!! KUDOS to you RANDY!!! So with this being said, if you're planning to buy your next vehicle - Ask or look no further, GO with Mr. RANDY BURKEY, I assure you it will be all worth it!!! More

Super Great Service My Salesman Greg Plott was well experienced in helping me with my purchase, Was not pushy, But was very honest in helping me make the right decision My Salesman Greg Plott was well experienced in helping me with my purchase, Was not pushy, But was very honest in helping me make the right decision on the purchase. I am very pleased with the vehicle and price I paid for it. More