Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Five Star Chrysler Dodge Jeep Ram Warner Robins
Warner Robins, GA
653 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 653 reviews
June 03, 2017
Exceptional service While traveling from Florida to the Atlanta area late one night we noted a terrible stench close to our destination. Upon further inspection undernea While traveling from Florida to the Atlanta area late one night we noted a terrible stench close to our destination. Upon further inspection underneath the hood, a truly horrible odor was coming from the smoking battery. The next day, we took the car to the Paulding Chrysler Jeep service department who determined there were no codes and there was nothing wrong with the car. On our return trip a week later, we again noted the noxious odor from the battery(again smoking) so quickly located the nearest jeep dealership which happened to be Warner Robins Chrysler Jeep Dodge. This was on a Saturday afternoon around 1:40 pm. And closing time would be 3 pm. We were at least 3 hours from home. We really did not wish to spend 2 nights in a hotel and were hoping for a good resolution to this problem. Brandon Mullins, the service writer, was very professional and sympathetic to our situation. He was very helpful in immediately connecting us to Chris Self, the technician who was very knowledgeable and willing to quickly assess the situation. They both worked beyond the normal closing time to make sure that we were back safely on the road. We are very grateful to them and highly appreciative of their professionalism toward two very stressed and almost stranded travelers. More
by Em1789
Employees Worked With
Brandon Mullins, Chris Self
May 19, 2017
Military and Vets Read this, stay away!!! Military and Vets, we take care of each other, I recommend avoiding this place like the plague! In December of 2016 I took my truck into 5 star C/J/R Military and Vets, we take care of each other, I recommend avoiding this place like the plague! In December of 2016 I took my truck into 5 star C/J/R of Warner robins for recall work based on their call to me the customer. Two weeks before their call I was notified I was Deploying to Afghanistan in early January. I wasn’t sure exactly what they had to do, but I knew they were updating the OBD. After I picked the truck up from service, I immediately noticed a “scratching sound” out of my steering column. When I got back to base I called and was told to bring it back. I took it back and asked if the changed anything out on the steering column, they said yes they removed the airbag. They took it back, then the service manager came out, told me how qualified his service techs are, and claimed that in taking off the factory airbag there is no way they could have damaged anything related to the steering column to make this noise. My mechanics out there know this is simply not true! I received a survey 2 days later from dodge, and gave them one star reviews as I was thinking of a way to handle the situation. I received a call from the service manager, asking why I gave him such a low rating, and explaining that he just got this job and didn’t deserve it. I explained that I brought my truck in without any issues, and left with issues, deducing that something happened to the steering column in their care. He asked me to bring it in for another appointment, and scheduled me danger close to my deployment date (which he knew) and they would find what was wrong but if they determine it’s not their fault (which do you really think they would say otherwise) I would have to pay for the fix. He pushed me to the right causing additional stress, hoping I’m sure I would just leave and his plan worked, I deployed. If this is how 5 star of Warner Robins treats their military member s deploying to fight for our country, I will never do business with them again. And yes Gentlemen, you will hear from me when I return! More
by Deployed Military Member
Employees Worked With
Not sure, and the paperwork is in the rear. I'm deployed to Afghanistan.
May 04, 2017
Kevon and his manager are excellent I purchased my first car yesterday and these gentlemen made sure that I purchased my dream car! They satisfied me to the fullest and they did EVERYTHI I purchased my first car yesterday and these gentlemen made sure that I purchased my dream car! They satisfied me to the fullest and they did EVERYTHING in their power to ensure that I would have a great car with a great deal and good monthly payments! I am now the owner of a BRAND NEW 2017 DODGE CHARGER! THANKS GUYS! 10 STARS!! More
by chargerlover1
Employees Worked With
Kevon Noel
April 27, 2017
Very pleased with my experience Salesman was very friendly and professional. I felt like my needs in a vehicle was important to him. He was not pushy and I like that in a Salesman. Salesman was very friendly and professional. I felt like my needs in a vehicle was important to him. He was not pushy and I like that in a Salesman. More
by Nathan
Employees Worked With
Treondus (TEE) Castillo
April 03, 2017
Outstanding personal service. Outstanding service. Service Mgr. took time to explain what they do and how long it will take. Upon completion he sat down and told me everything that Outstanding service. Service Mgr. took time to explain what they do and how long it will take. Upon completion he sat down and told me everything that they did, things that may need attention in the future, and answered any questions. then walked me to the cashier. Great service and never tried to sell me anything that I didn't need at this time. I will be back Thanks to all concerned. Regards, W F Huff More
by Huff, William 201
Employees Worked With
Randy Burkey
March 29, 2017
oil change Very friendly. Done in a timely manner. Free oil change since we bought the car in June of 2016. Will return for future oil service Very friendly. Done in a timely manner. Free oil change since we bought the car in June of 2016. Will return for future oil service More
by 69rr4sp
Employees Worked With
scott griffin
March 29, 2017
Oil change. Very friendly. Done in a timely manner. Last free oil change since we bought the car in October of 2015. Clean rest room and facilities. Very friendly. Done in a timely manner. Last free oil change since we bought the car in October of 2015. Clean rest room and facilities. More
by rbf115
Employees Worked With
Sorry did not get his name.
March 28, 2017
Terrible Sales The on-site lot sales clerk was terrible, however the on-line sales was great. I knew what I wanted before I arrived. The sales clerk failed to give m The on-site lot sales clerk was terrible, however the on-line sales was great. I knew what I wanted before I arrived. The sales clerk failed to give me my spare set of keys. I am still waitong for a call back from them. It has now been 2 weeks. More
by Me!
Employees Worked With
Adrian, sales, Hayley Lundall
March 27, 2017
Great service/Horrible phone experience The technician I worked with was excellent! He did not mind giving me options and pricing, and was patient while I decided which services to elect. Ho The technician I worked with was excellent! He did not mind giving me options and pricing, and was patient while I decided which services to elect. However, I missed a call from him at one point, and when I tried to call back, was put on hold for 16 minutes! No one ever answered or picked up to say "let me find someone" or "sorry for your wait", she just continued to pick up and hit hold over and over again. Very angry about that, but overall a good experience. More
by Laurabeth2886
Employees Worked With
Brandon in service dept
March 22, 2017
Great Job The service person was great, respectful and friendly.....I would definitely recommend other people to this dealer with pressure... I don't remember t The service person was great, respectful and friendly.....I would definitely recommend other people to this dealer with pressure... I don't remember the service person name but he was the only person there on Friday, 10th day of March . More
by Norris44
Employees Worked With
Service person
