Five Star Chrysler Dodge Jeep Ram Warner Robins

Great help from great people Walked into the dealership and met with Carlos and Robert. They both were professional and extremely helpful. Great dealership would recommend to anyo Walked into the dealership and met with Carlos and Robert. They both were professional and extremely helpful. Great dealership would recommend to anyone and everyone More

Seeing about potential new or used vehicle. Darryl was very professional, sufficient and pleasant to work with. He listened to my questions and provided excellent feedback to assist me as needed Darryl was very professional, sufficient and pleasant to work with. He listened to my questions and provided excellent feedback to assist me as needed. I appreciate his information provided. More

A great day My is Larry I had a great time at five Star came home with ram pick up and a Fiat think you Carlos Nelson ,Richard Smith My is Larry I had a great time at five Star came home with ram pick up and a Fiat think you Carlos Nelson ,Richard Smith More

Horrible after the sale Great buying experience but after that the service and finance department are horrible. The service department is a 4 hour wait, the finance departme Great buying experience but after that the service and finance department are horrible. The service department is a 4 hour wait, the finance department wont return calls or help with and service contacts.. I would not recommend this dealership to anyone that doesn't live right next door so that you can spend a lot of time over there trying to get results. More

Steer Clear So, after owning my car for two months, I have to change my review. I'll admit the purchase of the vehicle was fairly easy. I live over 40 minutes fro So, after owning my car for two months, I have to change my review. I'll admit the purchase of the vehicle was fairly easy. I live over 40 minutes from the dealership. And, I work over an hour from it. My salesman (Adrian) knew nothing about my vehicle. HOWEVER, it did not matter because I had completed my own research and knew exactly which vehicle I wanted before I ever went into the dealership. The only thing I had to do was negotiate payments/price. This process took over a week BUT Brandon made sure I got in the "ballpark" of where I wanted to be financially. Now, here comes the cons. Because of my schedule, Adrian drove to me for my signature on the paperwork. Although I asked, he didn't leave me with any copies because he said the finance manager had to look over everything BUT he assured me he would get them to me as soon as possible. Cool, right? Nope. Adrian went on leave the week after my sale. When I went to the dealership to get the paperwork, nobody knew where it was located. When I contacted Adrian, he said I got everything I needed (ONE piece of paper- sales contract) because I had no warranty on the vehicle, which is a 2017 Dodge Challenger by the way. Well, I knew that was not true. After contacting Brandon, he assured me that he would get my paperwork to me immediately. Well, that was over a month ago. And, I'm still waiting. I followed up today and I was told it would be sent to me overnight. At this point, my conclusion is that once they complete the sale, they could care less about their customers. I guess they forgot the vehicle has to be serviced too. So, you would think they would want to keep and maintain their customer satisfaction level! Unfortunately, it's time for my first oil change. Even though I didn't purchase from them, I've decided to use Jeff Smith Dodge for my service needs on the vehicle. After buying a 2013 Dodge Charger in 2013, Mr. Rufus still manages to reach out to me! I definitely regret not taking my business back to him. Lesson learned.... The few thousand dollars difference I got in price is not worth the satisfaction I lost in the process. (Let me also say.... Adrian's change in attitude came AFTER he called to confront me because I did not give him a TEN on the Dodge survey. I gave him a NINE, which he did not deserve because as I stated he knew NOTHING about the vehicle and did not show me ANY of its features. But, because his attitude was pleasant and he "appeared" to be going the extra mile I did in fact give him an undeserved NINE.) More

Best dealer around They work with you they are reasonable and always happy to help make your experience better I always go to them because other dealers have hurt my poc They work with you they are reasonable and always happy to help make your experience better I always go to them because other dealers have hurt my pocket book and told me false information But Five star Chrysler dodge jeep ram is always honest about their product More

Exceptional service While traveling from Florida to the Atlanta area late one night we noted a terrible stench close to our destination. Upon further inspection undernea While traveling from Florida to the Atlanta area late one night we noted a terrible stench close to our destination. Upon further inspection underneath the hood, a truly horrible odor was coming from the smoking battery. The next day, we took the car to the Paulding Chrysler Jeep service department who determined there were no codes and there was nothing wrong with the car. On our return trip a week later, we again noted the noxious odor from the battery(again smoking) so quickly located the nearest jeep dealership which happened to be Warner Robins Chrysler Jeep Dodge. This was on a Saturday afternoon around 1:40 pm. And closing time would be 3 pm. We were at least 3 hours from home. We really did not wish to spend 2 nights in a hotel and were hoping for a good resolution to this problem. Brandon Mullins, the service writer, was very professional and sympathetic to our situation. He was very helpful in immediately connecting us to Chris Self, the technician who was very knowledgeable and willing to quickly assess the situation. They both worked beyond the normal closing time to make sure that we were back safely on the road. We are very grateful to them and highly appreciative of their professionalism toward two very stressed and almost stranded travelers. More