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Five Star Chevrolet - Service Center

Carrollton, TX

4.9
500 Reviews

500 Reviews of Five Star Chevrolet - Service Center

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August 28, 2023

Brian in service is amazing. Hands down best service advisor. Turn around was insanely fast for a transmission replacement. Couldn’t be happier. Brian made sure I was golden no m More

by Jonellis51194
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Withem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

Five Star Chevrolet responded

Hello Jonellis51194, At Five Star Chevrolet, we're here to support you every step of the way, whether you need assistance with maintenance, have any questions, or are considering another vehicle in the future. Our dedicated team is committed to ensuring your satisfaction and making your automotive journey as smooth and enjoyable as possible. Brian and our team look forward to hearing from you again at 972-389-6700. Thank you, Chris Selbach, Service Director

August 26, 2023

The service was excellent,communication was great, Sam pack took better care of me than the place I bought the truck from More

by Stevensalazar301
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Withem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2023 -

Five Star Chevrolet responded

Steven, We appreciate knowing your Five Star Chevrolet service visit went well. Reach Brian and our techs at 972-389-6700 with questions at any time. We are here to help you enjoy your truck. Thank you, Chris Selbach, Service Director

August 25, 2023

Jessy is a great service advisor. We're always pleased after taking our truck to Sam Pac Chevrolet! Her customer service is always superb. More

by Tallie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessy Barrientos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2023 -

Five Star Chevrolet responded

Hello Tallie, Your endorsement of Jessy, Rosa, and the Five Star Chevrolet service team is very much appreciated. Customer care is a priority and we look forward to serving you again. Please reach Jessy at 972-389-6700 to schedule your next appointment. Thank you, Chris Selbach, Service Director

August 19, 2023

Dealership called and said they would find out what is wrong and will fix it. Will give me a loaner till it’s fixed. More

by shaffermant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres nunez
Aug 21, 2023 -

Five Star Chevrolet responded

Thank you, shaffermant, for working with our team at Five Star Chevrolet. We value you and your business and we hope to hear from you again at 972-389-6700. Sincerely, Chris Selbach, Service Director

August 19, 2023

Excelente servicio a todos los clientes muy amables repetosos escuchan el problema simplemente excelente trato mil gracias More

by Isabel pena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessy Barrientos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2023 -

Five Star Chevrolet responded

Gracias Isabel por tomarse el tiempo para calificar su visita de servicio Five Star Chevrolet. Vuelva a llamar a Jessy para obtener asesoramiento al 972-389-6700. Te apreciamos. Cuídate, Chris Selbach, director de servicio

August 19, 2023

Recommend! They do state inspection for registration, video of inspection explaining why they recommend what, text communication, complimentary snacks, coffee More

by Amanda Sheehy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Lopez, Mark Antony
Aug 20, 2023 -

Five Star Chevrolet responded

Thank you, Amanda, for taking the time to rate your Five Star Chevrolet service visit. JR, Mark, and I welcome the chance to share our vehicle advice. Call us any time at 972-389-6700. Safe travels, Chris Selbach, Service Director

July 29, 2023

Very courteous personnel. Easy drop off and was provided a nice loaner truck. Provided timely updates as to the status of my truck. Overall, great service. More

by hmwjr55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Withem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Five Star Chevrolet responded

Hello hmwjr55, Brian and the Five Star Chevrolet service team works diligently to make vehicle care convenient. Our primary goal is always to provide exceptional customer service and a hassle-free experience. When we can be of further assistance, reach out to 972-389-6700. We hope you count on us again for the care of your truck. Thank you, Chris Selbach, Service Director

July 29, 2023

The staff was Friendly and helpful. They were very respectful and treated me with respect. More

by g8ahernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Coriáceo Lopez
Jul 31, 2023 -

Five Star Chevrolet responded

Thank you, g8ahernandez, for taking the time to rate your Five Star Chevrolet service visit. Customer satisfaction is a priority and between visits don't hesitate to contact us at 972-389-6700. We are here to help you enjoy your vehicle. Best regards, Chris Selbach, Service Director

July 27, 2023

Great team, great facilities quality dealer service standard. Solid package. Unified team approach to management. More

by mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessy Barrientos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2023 -

Five Star Chevrolet responded

Thank you, Mark, for endorsing the Five Star Chevrolet service team. Customer satisfaction is our top priority, and we take pride in knowing that we were able to meet your expectations. Between visits, contact Jessy and our techs with questions at 972-389-6700. We are here to help you enjoy your vehicle. Best regards, Chris Selbach, Service Director

July 26, 2023

Thank you to Brian W. and Miguel M. for getting me taken care of quickly and smoothly. During this experience I was given a 9-day lead time to start diagnosing the (mi More

by jbtx1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Withem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessy Barrientos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Five Star Chevrolet responded

Thank you, jbtx1991, for taking the time to recognize Brian, Migeul, Jessy, and Five Star Chevrolet. If there's anything else we can assist you with or if you have any questions in the future, please don't hesitate to reach out to us at 972-389-6700. We are here to ensure your automotive journey remains enjoyable and hassle-free. Best regards, Chris Selbach, Service Director

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