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Five Star Chevrolet - Service Center

Carrollton, TX

4.9
559 Reviews

559 Reviews of Five Star Chevrolet - Service Center

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July 23, 2017

Quick, quality, and painless. Just how it's supposed to be I dropped off my truck, they offered me a ride. I declined. They called me when it was done, and I came to pick it up, no issues. The advisors were fa More

by Brandon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick White
Jul 23, 2017 -

Five Star Chevrolet responded

Brandon, thank you for taking the time to share your feedback. Every customer deserves complete satisfaction through their visit and we appreciate your insights. Thank for choosing Five Star Chevrolet, Fonzy Pelayso, Sales.

July 13, 2017

Service experience Very good service experience with Tom Smith, my service writer. Tom is very friendly & professional. definitely would recommend 5-Star service to o More

by Lawrence G Lenzen,Jr.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Smith was very professional and friendly, and helpful. He explains what will be done and when my suburban would be ready, Tom Smith
Jul 14, 2017 -

Five Star Chevrolet responded

Thanks for your feedback Lawrence. We value your business at Five Star Chevrolet and appreciate your comments regarding the service received from Tom Smith. Please call on us anytime with any vehicle care questions or concerns you may have. Thank you, Kevin Wildman, GM, 972-389-6700.

June 15, 2017

Awesome Service At Sam Pack's Chevey I brought my son's Sonic in for service for an AC and transmission problem and both were corrected and delivered at the promised time! Thanks. More

by Allan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick White
Jun 18, 2017 -

Five Star Chevrolet responded

Thank you Allan for choosing our service department for the maintenance on your son's Sonic. We look forward to having you at our new location soon. Find us at 1735 I35 directly across the highway from our current location. Thanks for being our customer, Hoot Lankford, Service Manager.

June 14, 2017

Great job! I am about to go on vacation and I asked they do the oil and check a few things. They called promptly and gave me diagnosis. An hour later my car was More

by Stansells
Recommend Dealer
Yes
Employees Worked With
Tom Smith
Jun 15, 2017 -

Five Star Chevrolet responded

Have a wonderful vacation Stansells. It was our pleasure to get your car road ready. Enjoy and thank you for choosing Five Star Chevy- Hoot Lankford, Service Manager, 972-389-6700.

June 12, 2017

Service Work was done in a professional and timely manner Tom was very helpful with his explanation of the work that was done. Would recommend him in the futu More

by James Trotter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Smith
Jun 13, 2017 -

Five Star Chevrolet responded

Thanks for your feedback James. You are a valued customer at Five Star Chevrolet. Please call on us anytime regarding any of your vehicle needs. Thank you, Kevin Wildman, GM, 972-389-6700.

June 09, 2017

good service drove in for service and need fixed same problem befor, call me later what problem and fixed price when will be ready for pick-up, is very good More

by crafton2110
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Smith
Jun 11, 2017 -

Five Star Chevrolet responded

Thank you for choosing our service center, crafton2110. We are anxious to have you visit our new facility coming in the next month. We appreciate you and your business, Hoot Lankford, Service Manager.

June 03, 2017

My experence. I schedule for an oil change Friday morning. When I arrived Tom Smith called me by my name. That was impressive to me. I had a concern with the hoo More

by no
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Smith
Jun 04, 2017 -

Five Star Chevrolet responded

Thank you for recognizing Tom Smith and allowing us to service your vehicle. We appreciate you and your business. Please let us know if have further needs. Thank you, Hoot Lankford, Service Manager. 972-389-6700.

May 25, 2017

Speedy Service The wait time for service to be performed was as estimated. The service dept. staff were friendly from point of contact to completion of service. Fri More

by PJS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick White
May 26, 2017 -

Five Star Chevrolet responded

Thanks for your feedback. You are a valued customer to us at Five Star Star Chevrolet. Please call on us anytime regarding any car care needs or concerns you may have. Thank you, Kevin Wildman, GM, 972-389-6700.

May 04, 2017

Fast service I waited while my car was inspected for my state inspection sticker. While I couldn't make an appointment I only had to wait for less than an hour. More

by jaxmdj17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember the name
May 04, 2017 -

Five Star Chevrolet responded

Thank you for coming by our Service Center for your car's inspection, jaxmdj17. We look forward to your next visit and please let us know if we can answer any questions about the maintenance of your vehicle. Thanks again, Fonzy 972-389-6700.

May 02, 2017

It was satisfactory. You provided the service I needed in a very timely manner. I thank you service department. Looking forward to the next time I needed something done. More

by no
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Smith
May 02, 2017 -

Five Star Chevrolet responded

We appreciate your 5 star rating for our Service Department. Thank you for the feedback and let us know if we can be of further assistance. Regards, Fonzy Pelayo, 972-389-6700.

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