Five Star Chevrolet - Service Center

Excellent service in the service department Amanda was my service advisor and she everything that she could to help me with my car that is basically falling apart. She went out of her way to get Amanda was my service advisor and she everything that she could to help me with my car that is basically falling apart. She went out of her way to get all of the top people to figure it out and help me out with pricing and explaining the situation as to how to fix the issues step by step. She is an asset to your company Thank You, Jody Bolina More

Great Experience I have been to this dealership a few times. All my experiences have been fantastic. From the purchase of my new Volt, to the use of my points to buy a I have been to this dealership a few times. All my experiences have been fantastic. From the purchase of my new Volt, to the use of my points to buy assessories, the people at this business are on point to do a great job and they succeed. They have a couple of customer service representative that follow up after the sale that are effective. Great job Five Star, you are living up to your name. More

Great customer service Such a helpful person ! Gave me all the information I was looking for ! Recommend anyone to go to him for any questions you have. Thank you ! Such a helpful person ! Gave me all the information I was looking for ! Recommend anyone to go to him for any questions you have. Thank you ! More

Technology assistance We purchased a 2014 Chevy camaro it’s a major upgrade for us we did not know how to properly work our Bluetooth. Even though we did not purchase our We purchased a 2014 Chevy camaro it’s a major upgrade for us we did not know how to properly work our Bluetooth. Even though we did not purchase our vehicle at this location Micheal was kind enough to assist us . Thank you very much Micheal for your help today you are awesome!!! More

Service was Helpful Upon arrival, we met Jeff and told him of our situation with our vehicle. Jeff explain what maybe was, but not able to tell us without it being check Upon arrival, we met Jeff and told him of our situation with our vehicle. Jeff explain what maybe was, but not able to tell us without it being check out first. It took time for them to find the problem, but in the end was happy with the result. I appreciate when someone has one on one with you and not feel like a number only. I appreciate Jeff being very courteous to my mom. Thank you again. More

Joe is Great. I bought a car and only four days later the engine light came on. I was assured that it had passed their rigorous inspection. When I spoke to the new I bought a car and only four days later the engine light came on. I was assured that it had passed their rigorous inspection. When I spoke to the new car manager, he looked down on me for buying used and didn’t seem interested in helping me. Joe was amazing and took great care of me. He agreed that the part shouldn’t be my fault and mine to pay. If it wasn’t for Joe, I wouldn’t be coming back. Service department was amazing, but sales was less than a five star experience. More

I went in for a recall and ended up with a new car! Mr. Pak would be proud of the work that Lloyd Dell andMike did to ensure that me as a single mom went home secure I Mr. Pak would be proud of the work that Lloyd Dell andMike did to ensure that me as a single mom went home secure I More

Lied to by service adviser and service technician Very bad experience and I am still paying for it. I came to 5 Star because it was close. NO OTHER REASON. I took my 2016 3500 in because of fuel tank/ Very bad experience and I am still paying for it. I came to 5 Star because it was close. NO OTHER REASON. I took my 2016 3500 in because of fuel tank/gauge issues. After 2 days, truck was returned but the issue was not resolved. Returned again (trip 2) for same repair. Again, 2 days later (6 days now without truck counting the day left) the truck was returned but the issue remained. Returned to the dealer, same issue and left the truck. Told they REALLY needed to go through it so it was left for 4 days. (I'm up to 11 days now without the use of my truck). Came and picked up the truck, was assured that it was fixed....nope...same problem. By this point, they "SAY" they changed out a fuel tank, hose, transfer pump. They "SAY" they have Chevrolet involved and it is fixed. Nope. Return to 5 Star, spoke to service manager Joe and explained my frustration. Joe said they will take care of it. Service writer Ali called and said they need to remove the bed of the truck to check things out. Said they would need it for a week. Took the truck in on Thursday. Called on Wednesday for status and was told by Ali that the bed was off and they were working on finding the problem. Picked the truck up the following Monday and was told they replaced some more stuff and the service tech was going to show me "how to fuel my truck"....REALLY? So the tutorial consisted of the tech telling me that I needed to turn the fuel nozzle a little to the left and not put it in too far and slowly fuel the truck...if it didn't work, I was to look under the bed and move the fuel hose down a little to remove any kinks in the hose.... REALLY? Okay, at this point I needed the truck back since they have now had it for about 3 weeks total. Took the truck on the road....still not right. Fuel gauge goes to E, check engine light comes on and I need to go back to the dealer. I chose not to go back to 5 Star. Went to James Woods in Denton (32 miles away). 1 day in James Woods and the service manager called and said the bed had never been removed and they were looking into the other supposed "repairs". DO NOT TAKE YOUR VEHICLE TO 5 STAR CHEVROLET IN CARROLLTON. Those people will lie to your face. More

Minor warranty repair, oil change and tire rotation Everything was accomplished on time and with courtesy. I was also spotted by my salesman who came up and greeted me as well. Very friendly and profess Everything was accomplished on time and with courtesy. I was also spotted by my salesman who came up and greeted me as well. Very friendly and professional dealership. More