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Five Star Chevrolet - Service Center

Carrollton, TX

4.9
525 Reviews

525 Reviews of Five Star Chevrolet - Service Center

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December 03, 2019

The 5 Star dealership does excellent work. The mechanics work hard to do a top notch job in taking care of my auto. The personnel that assist In every aspect are very helpful and courteous. Pleasant experie More

by Mistysmom0821
Recommend Dealer
Yes
Employees Worked With
Bee Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Mauldin, Dago Cortez, Jonathan Torres
Dec 04, 2019 -

Five Star Chevrolet responded

Hello Mistysmom0821! Thank you for choosing the service center at Five Star Chevrolet. It is our priority to keep you safe and comfortable during your drive time. Between visits, when you have vehicle concerns, please let us know at 972-389-6700. You are a valued friend and customer! Happy Holidays, Joe Marchbanks, Service Manager

November 26, 2019

Corvette C7 oil change Good experience Jonathan Torres was a excellent service advisor On time with good service and friendly team nice waiting are and clean area to enjo More

by Dsmagillsr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cashier was friendly , Jonathan Torres
Nov 27, 2019 -

Five Star Chevrolet responded

Hello Dsmagillsr! Thank you for visiting the service center at Five Star Chevrolet. It is great to hear you felt comfortable during your wait. Our team is available at 972-389-6700 when you have vehicle care questions between visits. Knowing you are safe on the roads is our concern. Happy Holidays, Joe Marchbanks, Service Manager

November 13, 2019

Jeff Mauldin was exceptional. I live in El Paso and usually take the truck to the dealership there...there's no comparison! Sam Pack's is the best and Jeff represents them well...thank you! More

by Walt
Recommend Dealer
Yes
Employees Worked With
Jeff Mauldin
Nov 13, 2019 -

Five Star Chevrolet responded

Hello Walt! Thank you for your feedback and visit to Five Star Chevrolet. Although you are miles away, Jeff or I can be reached at 972-389-6700 when you need vehicle maintenance advice or stop by when you are in the area. We would be happy to help you again. Best Regards, Joe Marchbanks, Service Manager

November 04, 2019

I was able to get in at the last minute for my oil change and even got my brake light fixed. Joe and Jonathan were very helpful and friendly. Great assets to your dealership! More

by Camaro
Recommend Dealer
Yes
Employees Worked With
Joe Marchbanks, Jonathan Torres
Nov 05, 2019 -

Five Star Chevrolet responded

Hello and thank you for sharing your visit to the Service Center at Five Star Chevrolet! Our service team is happy to share all there is to know about your Camaro and we welcome your care questions at 972-389-6700. Please let Jonathan or I know when we can help again. Safe Travels, Joe Marchbanks, Service Manager

November 04, 2019

Fast and friendly service. Don’t try to push too much on you when it’s not needed work to be done to your vehicle. More

by Big CHRIS
Recommend Dealer
Yes
Employees Worked With
Jason Yarbro, Jeff Mauldin
Nov 05, 2019 -

Five Star Chevrolet responded

Thank you for taking the time to recognize Jeff and Jason. Our goal is to keep your vehicle running smooth and we always welcome your maintenance concerns at 972-389-6700. Reach out to us anytime! Thanks again for choosing our dealership, Joe Marchbanks, Service Manager

October 29, 2019

I made an appointment for a routine service with 5 Star. They were friendly, professional, kept me informed of the progress of my service and got the job done quickly. The waiting area was spacious and co More

by Ellen
Recommend Dealer
Yes
Employees Worked With
Jonathan Torres
Oct 30, 2019 -

Five Star Chevrolet responded

Thank you, Ellen, for choosing the service center at Five Star Chevrolet for your vehicle's care. Your feedback is appreciated and we always welcome your maintenance questions at 972-389-6700. Knowing you are safe and comfortable as you drive is important. Stay in touch! Take Care, Joe Marchbanks, Service Manager

October 26, 2019

Awesome!! Thank you to the mechanics who fixed my car and awesome service Advisor Bee!! Thank you to the drive manager Amanda!! They always do a awesome job!! More

by Rasha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bee Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ambhuka, Angel, and all the mechanics!!
Oct 28, 2019 -

Five Star Chevrolet responded

Thank you, Rasha! We appreciate you choosing Five Star Chevrolet to service your car. When our service team can help with your future vehicle concerns, do not hesitate to call us at 972-389-6700. Knowing you are comfortable and safe is our goal. Thanks again, Joe Marchbanks, Service Manager

October 24, 2019

Fritchie Bee was extremely caring pleasant. Easy to communicate what I needed. My car was finished in slotted time or before. Bee told me. She was prompt in c More

by Fritchie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bee Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2019 -

Five Star Chevrolet responded

Thank you, Fritchie, for recognizing Bee and her efforts to make your visit to the service center at Five Star Chevrolet a good one. Please stay in touch with us at 972-389-6700. We want to make certain you are comfortable with the maintenance of your vehicle. Take Care, Joe Marchbanks, Service Manager

October 23, 2019

Service Always professional. Easy to schedule service time. Fair price on services. Reliable. Courteous and up front. Vehicle was washed and vacuumed ready More

by BL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lydell Carr, Jeff Mauldin
Oct 23, 2019 -

Five Star Chevrolet responded

Hello BL! It is great to receive your recognition for the service team at Five Star Chevrolet. Whenever you have maintenance questions, Jeff, Lydell, and I are available at 972-389-6700. Keeping your vehicle well cared for is the goal. Thank you, Joe Marchbanks, Service Manager

October 23, 2019

Awesome service every time. Ive purchase two vehicles from this dealership the service is Awesome. Every time I've had to return for any reason I was help beyond belief as far as More

by Bfaith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bee Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Leatherwood
Oct 24, 2019 -

Five Star Chevrolet responded

Hello Bfaith! Everyone at Five Star Chevrolet is thankful for your second purchase and your continued business in our service center, too. Customer care is a pillar of our system and we thank you for recognizing our efforts. Anytime we can help between visits, we welcome your calls to 972-389-6700. Thank you very much, Michael Leatherwood, Customer Relations Manager

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