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Five Star Chevrolet - Service Center

Carrollton, TX

4.9
570 Reviews

570 Reviews of Five Star Chevrolet - Service Center

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September 11, 2020

Amanda Yarbro is one of the best in customer service! She always keeps me informed on the status of my car. She values my time and always works very efficiently to get me in and out in the shortest amo More

by ZR1fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2020 -

Five Star Chevrolet responded

Thank you, ZR1fan, Amanda is one of the best when it comes to customer satisfaction and the goal is always to keep you informed about the care of your vehicle. Reach out to us at 972-389-6700. Let's make this your best driving experience together. Thank you, Joe Marchbanks, Service Director

September 04, 2020

Ryan Knowles and Sam Pack Chevy did a superb job working to get a reduced cost for the repair work on my 2017 Tahoe. Great communication with him and a very positive attitude to get things done. Thank you a More

by BSett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Knowles
Sep 04, 2020 -

Five Star Chevrolet responded

Hello BSett, We appreciate the opportunity to help with your vehicle care needs at Five Star Chevrolet. Working efficiently and with your best interests in mind, we hope to work with you again. Please stay in touch with Ryan or me at 972-389-6700. We are happy to help. Thank you, Joe Marchbanks, Service Director

September 03, 2020

I was greeted warmly and taken care of well, though did not catch the service fellows name who did so. I would also like to compliment the 'paint guy' who polished out a light scrape on the body. An excel More

by Lansef
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bee Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Humberto Luna
Sep 04, 2020 -

Five Star Chevrolet responded

Thank you, Lansef, for choosing Five Star Chevrolet for your service needs. Bee, Humberto, and I want to hear from you at 972-389-6700 when you have future care concerns. Helping you feel comfortable on the roads is the goal. Please stay in touch. Best Regards, Joe Marchbanks, Service Director

September 02, 2020

Excellent service as always! Ryan in service recommended I replace my battery instead of opting to do $99 diagnostic. His recommendation saved me money and battery was actually less than original quoted. More

by CraigsSilvrado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
Sep 03, 2020 -

Five Star Chevrolet responded

Hello! Ryan and everyone at Five Star Chevrolet wants to make you a customer for life by offering you consistent and efficient advice. Thank you for sharing your experience and we hope to see you again. Call us any time we can be of service at 972-389-6700. We will be happy to share our automotive knowledge. Take Care, Joe Marchbanks, Service Director

August 29, 2020

I've dealt with 5 Star Chevrolet for 3 1/2 years. Bought a used car the first time and recently purchased a 2020 Equinox. Both times the salesmen and service department have been helpful, professional and c More

by Mrscbs1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Humberto Luna
Aug 31, 2020 -

Five Star Chevrolet responded

Congratulations on owning a brand new Equinox, Mrscbs1976! Your loyalty means a lot to us at Five Star Chevrolet. Any time we can share our automotive advice, we welcome your questions at 972-389-6700. Your driving comfort is the goal. Thank you, Michael Leatherwood, Customer Relations Manager

August 28, 2020

Very clean and bright service area. My service consult was very knowledgeable and pleasant. He called to explain the problem and what was needed for the repair. The problem was fixed! More

by barryraymiller57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Knowles
Aug 28, 2020 -

Five Star Chevrolet responded

Thank you for rating your visit to the service department at Five Star Chevrolet, barryraymiller57. Your recognition of Ryan and his efforts to keep you informed with your vehicle's repair is appreciated. When you have future automotive needs, we welcome your questions at 972-389-6700. Reach out anytime. Take Care, Joe Marchbanks, Service Director

August 22, 2020

Good service and I drive from Grapevine to Carrollton instead of going to classic Chevrolet so that says a lot on quality of service! Thanks More

by Samsends
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Mauldin
Aug 22, 2020 -

Five Star Chevrolet responded

Samsends, Everyone at Five Star Chevrolet appreciate the extra miles you drive to get to our dealership. We also welcome your calls at 972-389-6700 to share any care advice. Please stay in touch. We will more than happy to help in any way we can. Thank you for your business, Joe Marchbanks, Service Director

August 22, 2020

1stvtime there and is a real ⭐⭐⭐⭐⭐ Excellent customer service and environment. They are very organice, the place looks and smell neat and clean. There also have Bilingual personel. *RYAN KNOWLES was my More

by Ruthdany
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RYAN KNOWLES
Aug 22, 2020 -

Five Star Chevrolet responded

Welcome to Five Star Chevrolet, Ruthdany! We are excited to have the opportunity to be your auto center. Rosa, Ryan, and I welcome your calls to 972-389-6700. Anytime you have auto concerns, we will be here for you. Thank you, Joe Marchbanks, Service Director

August 22, 2020

I was very pleased with Ryan Knowles, my service consultant. He greeted me on time per my appointment time. He kept me informed on the progress of the service of my vehicle. I will be scheduling More

by Grace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Knowles
Aug 24, 2020 -

Five Star Chevrolet responded

Hello Grace, We are excited you chose Five Star Chevrolet as your dealership. Our goal is to continue serving you with the best experience and we always welcome your automotive questions at 972-389-6700. When you have maintenance or repair concerns, Ryan and our service team look forward to helping you. Best Regards, Joe Marchbanks, Service Director

Aug 26, 2020 -

Five Star Chevrolet responded

Hello Grace, We are excited you chose Five Star Chevrolet as your dealership. Our goal is to continue serving you with the best experience and we always welcome your automotive questions at 972-389-6700. When you have maintenance or repair concerns, Ryan and our service team look forward to helping you. Best Regards, Joe Marchbanks, Service Director

August 18, 2020

I get my car to basic maintenance, oil change and rotate my tires, Amanda was my adviser and she was clear to ask a few things on my car, technician did good job, keep going More

by Sam Sayan
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2020 -

Five Star Chevrolet responded

Thank you, Sam, for sharing your service experience at Five Star Chevrolet. Amanda and our technicians want to make certain you are well informed of the maintenance of your vehicle. Please feel free to call us at 972-389-6700 anytime you have care concerns. We are here to help our valued customers. Take Care, Joe Marchbanks, Service Director

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