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Five Star Chevrolet - Service Center

Carrollton, TX

4.9
525 Reviews

525 Reviews of Five Star Chevrolet - Service Center

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May 14, 2020

Great customer service and Amanda my service writer communicated with me very well. The work was done in a timely manner. I will be back More

by Michael.Cantu
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2020 -

Five Star Chevrolet responded

Thank you, Michael.Cantu, for taking the time to share your service experience at Five Star Chevrolet. When maintenance or care questions arise, Amanda and I are ready to help. We look forward to your call at 972-389-6700. Safe travels and thanks again, Joe Marchbanks, Service Director

May 14, 2020

Everything was great Went in for a recall, but it was Everything was great Went in for a recall, but it was much worse Jeff took care of getting the part and having in installed. The tahoe stops as it More

by paulmweideman
Recommend Dealer
Yes
Employees Worked With
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Mauldin
May 14, 2020 -

Five Star Chevrolet responded

Hello Paul, We are here to serve! Thank you for endorsing the service team at Five Star Chevrolet. When Jeff or I can help with the care of your Tahoe in the future, please let us know at 972-389-6700. Your driving comfort and safety are a priority. Take Care, Joe Marchbanks, Service Director

May 10, 2020

Read about the dealership online and decided to check for myself and the experience was great, Read about the other options available and will be back .. More

by Robfoster
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Mauldin
May 11, 2020 -

Five Star Chevrolet responded

Hello Robfoster! Thank you for giving the team at Five Star Chevrolet the opportunity to welcome you to our dealership. We appreciate your feedback and we look forward to helping you again. Please stay in touch at 972-389-6700. Safe travels, Michael Leatherwood, Customer Relations Manager

May 06, 2020

Personal really friendly, good service (oil change), my car was done on a good time (with out appointment) and always in touch with me via text message. More

by danny
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2020 -

Five Star Chevrolet responded

Hello Danny, Thank you for choosing the service center at Five Star Chevrolet for your vehicle's care. Amanda and I are available at 972-389-6700 to continue helping with your automotive needs. We look forward to serving you again. Best Regards, Joe Marchbanks, Service Director

May 04, 2020

Joe Marchbank and his team were extremely courteous, professional,knowledgeable, and friendly. I'll continue to call you my chevy house because of the quality repairs that were done to my 2009 Colora More

by Cfromd
Recommend Dealer
Yes
Employees Worked With
Bee Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Kuhn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Sosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Mauldin, Jonathan Torres, Humberto Luna, Crystal Wiggings, Karina Najera
May 04, 2020 -

Five Star Chevrolet responded

Hello Cfromd! Thank you so much for your feedback and recognition of the service team at Five Star Chevrolet. It is important to us that we continue to share our vehicle knowledge to make certain you enjoy driving your Colorado. We look forward to hearing from you every time you have questions about your truck at 817-438-1700. Again, thank for your business and review. Best Regards, Joe Marchbanks, Service Director

April 29, 2020

DO NOT GET YOUR CAR SERVICED HERE!!!! If I could give it zero stars I would. This place had my Stingray Corvette for TWO months due to a check engine light. For the first month and half they could not figur More

by Vgomez17
Recommend Dealer
No
Employees Worked With
Michael Leatherwood, Jeff Mauldin
May 04, 2020 -

Five Star Chevrolet responded

Good morning Juan, I was notified Friday, 5/1/2020 that of all the Service Customers that General Motors surveys we are rated #1 in the nation. I have tried to contact both you and Ms. Gomez via phone and email and have yet to receive any response. I had wanted to discuss the review that Ms. Gomez recently posted recently on Dealer Rater. Juan, I am replying to you since it is your name on the Repair Order and our service department has none of Ms. Gomez's information on record. Her review does not accurately reflect the work we have done on your vehicle and the only time I have spoken to Ms. Gomez was because she did not reach the service department via phone one morning when Jeff was unavailable for a phone call. I was listening as Ms. Gonza described the situation and I wanted to help. She was telling me how she didn't understand how the check engine light was coming back on after having just left our repair facility. While I am not a tech I used an analogy to explain if the symptoms were not actively present we could not repair what we could not see. I apologized for the problem and asked her to bring it back in and said we would take care of it. After a long conversation with Joe Marchbanks, our Service Director I have a better understanding of the situation dealing with your Corvette. 1. We were initially working on your Corvette for Corvette Warehouse and they paid for all of the charges. When you picked up the car we had not completed diagnostics but we were told you would bring your car back in at a later time. 2. While diagnosing your Corvette we replaced the CCM (chassis control module) and 3 of the exhaust diverter valves. The problem area is the right or passenger side diverter. We installed and tested 3 diverter valves and each one failed and was destroyed at a cost of around $800. We did not charge anyone for these. 3. We had a tech work for over 80 hours running new wiring, replacing and swapping parts, speaking with the Platform Engineer about the Corvette model that you own. This work was not invoiced and we "ate" all of it. 4. The Platform Engineer's final recommendation to remove the aftermarket exhaust and bring the vehicle back to its original factory configuration in order to obtain the base-line reading from the Corvette's diagnostic systems. Once this was done the repairs, if needed could be completed. The Platform Engineer is the top guy over a particular vehicle's design and it's service, he's the top guy at GM when it comes to your Corvette. It took almost 2 weeks before we were able to get his help while exchanging emails and phone voice mails. We were hoping a comparable vehicle would come in for service and the owner would allow us to temporarily swap the stock exhaust to your vehicle in order to complete the diagnostics without you having to spend $3,000 for a short term diagnostic use. If you could locate and provide a (takeoff) stock exhaust system, we could use that to complete the diagnosis and move forward to make the needed repairs, if needed. Yes, there is a procedure that can be used to make the check engine light go out. It is to re-flash the car's computer to recognize the modifications of an aftermarket exhaust, it's relatively inexpensive $80 - $200. We don't offer the procedure because it invalidates your car's warranty. Your power-train warranty expires normally at 60 months or 60k miles. That is on 9/10/2020 or 60,004 miles, I think you have around 54k-55k miles at this time. It is our intention and desire to maintain a positive and mutually beneficial business relationship with you. That requires an open dialogue between reasonable parties and the desire to be professional and respectful. We would be happy to complete the repairs with the understanding it will require the availability of a factory stock exhaust system either purchased or provided by you for temporary use for diagnostics. Here to serve, Michael Leatherwood Customer Relations Manager 972-404-6218

April 29, 2020

The best in Texas. Five Stars is on point. They are friendly and curious will to help you ,Get what you want and need. I tell all my friends More

by Tinygrows(Ellen)
Recommend Dealer
Yes
Employees Worked With
Bee Hernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dexter Kellough, Jeff Mauldin
Apr 30, 2020 -

Five Star Chevrolet responded

Thank you! We are grateful to receive your feedback for our team at Five Star Chevrolet. We are available at 972-389-6700 to continue sharing our vehicle care knowledge. You are a valued customer and we look forward to seeing you again. Best Regards, Joe Marchbanks, Service Director

April 22, 2020

Perfect customer service. Amanda was awesome. Joe the Director introduced him self and made sure I was completely satisfied. The cashier was friendly and efficient. Facility was super clean. They have co More

by herblockhart
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Kuhn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2020 -

Five Star Chevrolet responded

Thank you, herblockhart, for choosing the service team at Five Star Chevrolet for your vehicle's care. Amanda and I want to continue sharing our automotive knowledge to keep you comfortable and safe. Please reach out to us at 972-389-6700 anytime we can help with your automotive concerns. We look forward to serving you again. Best Regards, Joe Marchbanks, Service Director

April 15, 2020

I’m happy with service and the time of the service. We have two Vehicle for service so far everything goes well, no problems so far , Thank you’ll for the excellent service. More

by Saavedraefigenio
Recommend Dealer
Yes
Employees Worked With
Jonathan Torres
Apr 15, 2020 -

Five Star Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

April 13, 2020

Very professional - Can do attitude I had a complicated IT problem. Shop Manager - Steve Wormington - took the initiative to check on line for possible fixes. Found the fix downloaded th More

by John.Arakelian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Wormington shop manager, Humberto Luna
Apr 13, 2020 -

Five Star Chevrolet responded

Hello John, We were happy to help with the repair of your vehicle. If Steve or I can be of further assistance, please let us know at 972-389-6700. We hope to see you again at Five Star Chevrolet. Best Regards, Joe Marchbanks, Service Director

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