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Five Star Chevrolet - Service Center

Carrollton, TX

4.9
525 Reviews

525 Reviews of Five Star Chevrolet - Service Center

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October 07, 2020

Loved my service. Ryan helped me tremendously with my truck up. Great service will definitely be going back again because of his service and communication. More

by Thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Knowles
Oct 08, 2020 -

Five Star Chevrolet responded

Hello Thomas, Ryan and the service team at Five Star Chevrolet look forward to helping with your vehicle's care when you need it. Please stay in touch at 972-389-6700. We are always happy to share our automotive knowledge. Thank you, Joe Marchbanks, Service Director

September 24, 2020

Great customer service and follow up. The vehicle was ready ahead of time and always is. Everything is up front. From the advisors to the other staff, always great More

by Scott-greer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2020 -

Five Star Chevrolet responded

Hello Scott, You are a valued customer at Five Star Chevrolet! Amanda, Rosa, and our service team want to continue sharing its vehicle care knowledge anytime you have concerns. Please stay in touch at 972-389-6700. Safe travels, Joe Marchbanks, Service Director

September 20, 2020

Ryan in Services Department was phenomenal in helping me with getting a new key fob working for my Trailblazer. Definitely ask for him if you need to have a new key fob programmed. More

by cmt860
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Knowles
Sep 21, 2020 -

Five Star Chevrolet responded

Hello cmt860! It was our pleasure to help with your key fob issue at Five Star Chevrolet. Ryan and I remain available for additional questions at 972-389-6700. We look forward to helping you again. Thank you, Joe Marchbanks, Service Director

September 19, 2020

Very fast service. Ryan was very nice and easy to work with. The service at Five Star Chevrolet has definitely improved in the last several months. More

by agmolina97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Knowles
Sep 21, 2020 -

Five Star Chevrolet responded

Thank you, agmolina97, for taking the time to review your recent visit to Five Star Chevrolet. We appreciate the opportunity to care for your vehicle. Please reach out to Ryan or me at 972-389-6700 when you have future care needs. We look forward to providing you excellent service. Take Care, Joe Marchbanks, Service Director

September 18, 2020

I appreciate Ryan on the follow up and concern about my satisfaction as well about my car. Im sure I will be visiting next time More

by Kaydee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
Sep 18, 2020 -

Five Star Chevrolet responded

Kaydee, Your satisfaction is one of our top goals at Five Star Chevrolet. Ryan and I welcome any automotive questions at 972-389-6700. We want to keep you informed about the care of your vehicle, so we look forward to hearing from you again. Thank you, Joe Marchbanks, Service Director

September 11, 2020

Amanda Yarbro is one of the best in customer service! She always keeps me informed on the status of my car. She values my time and always works very efficiently to get me in and out in the shortest amo More

by ZR1fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2020 -

Five Star Chevrolet responded

Thank you, ZR1fan, Amanda is one of the best when it comes to customer satisfaction and the goal is always to keep you informed about the care of your vehicle. Reach out to us at 972-389-6700. Let's make this your best driving experience together. Thank you, Joe Marchbanks, Service Director

September 04, 2020

Ryan Knowles and Sam Pack Chevy did a superb job working to get a reduced cost for the repair work on my 2017 Tahoe. Great communication with him and a very positive attitude to get things done. Thank you a More

by BSett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Knowles
Sep 04, 2020 -

Five Star Chevrolet responded

Hello BSett, We appreciate the opportunity to help with your vehicle care needs at Five Star Chevrolet. Working efficiently and with your best interests in mind, we hope to work with you again. Please stay in touch with Ryan or me at 972-389-6700. We are happy to help. Thank you, Joe Marchbanks, Service Director

September 03, 2020

I was greeted warmly and taken care of well, though did not catch the service fellows name who did so. I would also like to compliment the 'paint guy' who polished out a light scrape on the body. An excel More

by Lansef
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bee Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Humberto Luna
Sep 04, 2020 -

Five Star Chevrolet responded

Thank you, Lansef, for choosing Five Star Chevrolet for your service needs. Bee, Humberto, and I want to hear from you at 972-389-6700 when you have future care concerns. Helping you feel comfortable on the roads is the goal. Please stay in touch. Best Regards, Joe Marchbanks, Service Director

September 02, 2020

Excellent service as always! Ryan in service recommended I replace my battery instead of opting to do $99 diagnostic. His recommendation saved me money and battery was actually less than original quoted. More

by CraigsSilvrado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
Sep 03, 2020 -

Five Star Chevrolet responded

Hello! Ryan and everyone at Five Star Chevrolet wants to make you a customer for life by offering you consistent and efficient advice. Thank you for sharing your experience and we hope to see you again. Call us any time we can be of service at 972-389-6700. We will be happy to share our automotive knowledge. Take Care, Joe Marchbanks, Service Director

August 29, 2020

I've dealt with 5 Star Chevrolet for 3 1/2 years. Bought a used car the first time and recently purchased a 2020 Equinox. Both times the salesmen and service department have been helpful, professional and c More

by Mrscbs1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Humberto Luna
Aug 31, 2020 -

Five Star Chevrolet responded

Congratulations on owning a brand new Equinox, Mrscbs1976! Your loyalty means a lot to us at Five Star Chevrolet. Any time we can share our automotive advice, we welcome your questions at 972-389-6700. Your driving comfort is the goal. Thank you, Michael Leatherwood, Customer Relations Manager

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