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Five Star Chevrolet - Service Center

Carrollton, TX

4.9
525 Reviews

525 Reviews of Five Star Chevrolet - Service Center

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January 19, 2021

Thanks Five Star! Always polite, informative, and quick. Been coming here close to 5 years and never a disappointing moment. If you haven’t been there, it’s my personal recommendation to give them a try. More

by Ctwhite41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Mauldin, Jonathan Torres, Karina Najera
Jan 20, 2021 -

Five Star Chevrolet responded

Thank you, Ctwhite41, for your loyalty to Five Star Chevrolet! Our service team is grateful for the opportunity to help care for your vehicle. We look forward to hearing from you at 972-389-6700 any time we can offer our maintenance or repair knowledge. Please stay in touch. Thanks again, Joe Marchbanks, Service Director

January 14, 2021

Very happy with customer service seemed like everyone that works there wanted to offer some kind of help with helping me understand how my car functions also informed me that I could get my manufactured More

by cindimoffitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Gutierrez , Humberto Luna
Jan 15, 2021 -

Five Star Chevrolet responded

Cindimoffitt, It is great to hear you found the service at Five Star Chevrolet exceptional. We want to help you fully enjoy your new car, so please stay in touch with Humberto, Ryan, or me at 972-389-6700. Thank you for your business and recommendation. Take Care, Joe Marchbanks, Service Director

January 09, 2021

Good service and service writer was courteous and helpful , professional and the facilities was clean and enjoyed the coffee ☕️ Machine And the dealership is a convenient location for me. More

by Vett Driver
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Mauldin
Jan 09, 2021 -

Five Star Chevrolet responded

Hello Vett Driver! On behalf of the team at Five Star Chevrolet, we thank you for allowing us to earn your business. We appreciate you sharing your service experience with us and others and we look forward to caring your car again in the future. Call us anytime we can help you enjoy your drive at 972-389-6700. Thank you, Joe Marchbanks, Service Director

January 06, 2021

This past Saturday, I visited your dealership to get a “ second opinion “ on my truck transmission issues. I needed another Chevrolet dealership to look at my problem since initially Galleria Chevrolet had More

by Gjones661970
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Marchbanks, Humberto Luna
Jan 07, 2021 -

Five Star Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 06, 2021

Thank you for installing the tool box on my recently purchased 2021 Silverado. You guys did a fantastic job and I will definitely refer others your way. Thanks, Randy Fly More

by Dandyran39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bee Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Mauldin, Jonathan Torres, Humberto Luna, Karina Najera, Ryan Knowles
Jan 07, 2021 -

Five Star Chevrolet responded

Randy, Thank you so much for your awesome review for our staff at Five Star Chevrolet. We appreciate your time and the extra effort it takes to provide feedback. We feel it’s important for our customers to have a positive experience at each visit and we look forward to helping you fully enjoy your new Silverado. Call us again at 972-389-6700. Thanks again, Joe Marchbanks, Service Director

December 28, 2020

Everyone is always cordial. Work completed in time range given. Very customer oriented. Service tech always checks to see how I’m doing. Enjoy coming here. More

by Lmyers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Mauldin
Dec 29, 2020 -

Five Star Chevrolet responded

Thank you, Lmyers, for rating your visit to the service center at Five Star Chevrolet. Your comfort at the dealership and while you are on the road are priorities. Let Jeff or me know when you have additional vehicle care concerns at 972-389-6700. We will look forward to seeing you again. Best Regards, Joe Marchbanks, Service Director

December 22, 2020

Very professional and knowledgeable group of people. There was no waiting for service. My service advisor was very friendly and personable. I would definitely recommend a friend. More

by Jay Jay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Humberto Luna
Dec 22, 2020 -

Five Star Chevrolet responded

Hello Jay! Thank you for rating your visit to the service center at Five Star Chevrolet. We really appreciate your review and recommendation. As a valued customer, we want to hear from you at 972-389-6700 any time you have vehicle care concerns. Happy Holidays, Joe Marchbanks, Service Director

December 21, 2020

The service that has done today was excellent service I appreciate Humberto Luna for everything he done is so good keep doing that see you in the next service More

by sami
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Humberto Luna
Dec 22, 2020 -

Five Star Chevrolet responded

Sami, We look forward to seeing you again at Five Star Chevrolet. Humberto and I welcome any maintenance concerns at 972-389-6700. Any time you need our advice, we will be ready to help. Safe Travels, Joe Marchbanks, Service Director

December 20, 2020

Service was amazing . They were helpful and knowledgeable. I will definitely go back for future service. Really was five star service and I recommend you use them More

by ericg626
Recommend Dealer
Yes
Employees Worked With
Bee Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Mauldin
Dec 20, 2020 -

Five Star Chevrolet responded

Ericg626, Everyone at Five Star Chevrolet thanks you for recognizing our service team. We believe communication is important to help our customers enjoy a comfortable ride. Please do not hesitate to call us again at 972-389-6700. We want to help you in any way we can. Thank you, Joe Marchbanks, Service Director

December 15, 2020

Thanks Amanda for everything and for helping on this hard times !!! I’m back in the road thanks would definitely would be back if needed More

by ninodeoro2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

Five Star Chevrolet responded

Thank you, ninodeoro2011, for choosing the service center at Five Star Chevrolet. Amanda is very customer-centered, so please do not hesitate to reach out to either of us at 972-389-6700. We want to share our automotive knowledge to keep you comfortable during your travels. Happy Holidays, Joe Marchbanks, Service Director

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