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Five Star Chevrolet - Service Center

Carrollton, TX

4.9
525 Reviews

525 Reviews of Five Star Chevrolet - Service Center

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March 03, 2021

All service reps were really welcoming and professional. I am greatly appreciative for the extended courtesy that was given on the small delay of my truck part. First class business and I am a true fan.👍� More

by Bsidesvintage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe MARCHBANKS
Mar 04, 2021 -

Five Star Chevrolet responded

Bsidesvintage, Thanks for your kind words and recommendation of Five Star Chevrolet. We really appreciate the opportunity to help with your truck's care. Call us any time we can share our advice at 972-389-6700. We are here to serve! Best Regards, Joe Marchbanks, Service Director

Mar 05, 2021 -

Five Star Chevrolet responded

Hi, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Take care!

February 24, 2021

Amanda Yarbro was my service advisor. She always has my safety and my child's safety in mind. She is responsive and always helps me understand the problem with my car and offers a solution or options in a More

by ZR1fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2021 -

Five Star Chevrolet responded

ZR1fan, Your review and feedback for Amanda and the service team at Five Star Chevrolet are greatly appreciated. Keeping you and your family safe and comfortable during your travels is a priority. We look forward to sharing our knowledge any time you need it, so please stay in touch at 972-389-6700. Thank you for your high rating, Joe Marchbanks, Service Director

February 22, 2021

Absolutely amazing. Joe did miracles !! Very helpful Always a a available. Made a difficult situation very very positive Joe want way out of his way to make sure I was happy More

by wenzelcar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe.
Feb 23, 2021 -

Five Star Chevrolet responded

Hello wenzelcar! Thank you so much for the glowing remarks for Joe and the service team at Five Star Chevrolet. You are a priority and we want to hear from you again at 972-389-6700. Keeping your drive time safe and comfortable is the goal. Enjoy your travels and please stay in touch. Best Regards, Mike Huddleston, Community Relations Manager

Feb 23, 2021 -

Five Star Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 12, 2021

I had extensive mechanical repairs performed (engine replacement). The Five Star staff far exceeded my expectations. They dealt with extended warranty provider in a professional manner. They were help More

by ChevyDad1320
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Mauldin, Jonathan Torres, Humberto Luna, Ryan Knowles
Feb 12, 2021 -

Five Star Chevrolet responded

Hello ChevyDad1320! We really appreciate the feedback about your recent visit to our service department at Five Star Chevrolet. We strive for your complete satisfaction and want to hear from you again at 972-389-6700. Any time you need our automotive advice, we are here to help. Thank you, Joe Marchbanks, Service Director

February 10, 2021

Awesome people to work with. They are always nice and friendly, they talk to you and make you feel welcome. Job well done and fast. I recommend you to do your services with Five Star Chevrolet, You won't More

by Jomaruba20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Kuhn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Mauldin, Humberto Luna, Ryan Knowles
Feb 10, 2021 -

Five Star Chevrolet responded

Jomaruba, Thanks so much for your recommendation of Five Star Chevrolet. Our service team really appreciates the chance to help with the care of your vehicle. Any time we can share our knowledge, we want to hear from you at 972-389-6700. Safe Travels, Joe Marchbanks, Service Director

Feb 12, 2021 -

Five Star Chevrolet responded

Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help.

February 08, 2021

Everyone at Five Star Chevrolet is always friendly & helpful. Took my Camaro in for service and it was ready in the time frame promised or faster. More

by aaturner9
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Humberto Luna
Feb 08, 2021 -

Five Star Chevrolet responded

aaturner9, We always appreciate the chance to help with the care of your Camaro at Five Star Chevrolet. Thank you for your loyalty to our service team and we look forward to hearing from you again at 972-389-6700. Between visits, we welcome your questions any time! Thanks again, Joe Marchbanks, Service Director

February 06, 2021

I’ve been here a few times and it’s always a quick turnaround and excellent communication. I drive past a few other dealers but choose this one for their good service. More

by Jeo89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Humberto Luna
Feb 07, 2021 -

Five Star Chevrolet responded

Jeo89, Thanks so much for your loyalty to the service center at Five Star Chevrolet. We really appreciate the extra miles you drive to get to our dealership. When we can answer maintenance or care questions, please let us know at 972-389-6700. We are grateful to have the chance to help you. Safe Travels, Joe Marchbanks, Service Director

February 04, 2021

These people listen and find the problem and deal with it. Your team is totally awesome. The trani guy found the problem with his old school knowledge and corrected the problem. I have a couple of other i More

by Jan morris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bee Hernandez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff moore, Jeff Mauldin, Jonathan Torres, Humberto Luna, Karina Najera, Ryan Knowles
Feb 05, 2021 -

Five Star Chevrolet responded

Jan, Thank you for acknowledging so many of the staff at Five Star Chevrolet. We strive for complete customer satisfaction. Between visits, do not hesitate to contact us at 972-389-6700 when you have questions. We are here to serve. Stay safe and please stay in touch. Take Care, Joe Marchbanks, Service Director

January 30, 2021

Great service! I will recommend to friends! From start to finish this is the best experience I have ever had from a dealership. Much appreciated! More

by donpendleymusic72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2021 -

Five Star Chevrolet responded

Thank you, donpendleymusic72, for rating Amanda and your service at Five Star Chevrolet. We look forward to continuing to help with the care of your vehicle and we welcome any additional questions at 972-389-6700. Please stay safe and in touch. Take Care, Joe Marchbanks, Service Director

January 28, 2021

Glad they washed my truck, last service I had they didn’t. My service Rep was Great. Explained everything to me so I knew what was going on with my vehicle. More

by dej9746
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2021 -

Five Star Chevrolet responded

dej9746, We value you and your business, so we truly apologize for the lack of a car wash during your previous visit. Your complete satisfaction is very important. Amanda and I are glad you returned and we hope to hear from you again at 972-389-6700. Thank you for rating your most recent visit to Five Star Chevrolet. Sincerely, Joe Marchbanks, Service Director

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