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Five Star Chevrolet - Service Center

Carrollton, TX

4.9
525 Reviews

525 Reviews of Five Star Chevrolet - Service Center

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July 26, 2021

Service was excellent service advisor Amanda did a good job service was fast They do excellent work on my truck I recommend Five Star Chevrolet to anybody More

by Angel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Kuhn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Sosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Five Star Chevrolet responded

Thank you, Angel, for choosing Five Star Chevrolet for your automotive care. Amanda and I welcome additional questions at 972-389-6700. We want you completely safe and knowledgeable about your vehicle. Please stay in touch, Chris Selbach, Service Director

July 21, 2021

Quick and friendly service but the trim on my roof doesn’t seem like it will last couldn’t fix my other issue had to order the part More

by ginamariejerome60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bee Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Kuhn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Sosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Mauldin, Jonathan Torres, Karina Najera, Ryan Knowles
Jul 22, 2021 -

Five Star Chevrolet responded

Hello ginamariejerome60, Your feedback is important and we appreciate your patience as we wait on the delivery of the parts needed to complete your repair. Upon your return, we will address the trim to assure you of its adherence. Please feel free to reach me directly at cselbach@sampack.com or 972-389-6700. Your complete satisfaction is my concern. Sincerely, Chris Selbach, Service Director

July 21, 2021

Amanda has been dealing with me for about 4 years. During this time I have had to but a new truck. I will not go to another dealership because of Amanda. More

by Dustan Hicks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Five Star Chevrolet responded

Thank you, Mr. Hicks, for your loyalty to Amanda and Five Star Chevrolet. We are happy to have the chance to help in our service center. Reach us again at 972-389-6700. Your driving safety and comfort are our priority. Thanks again, Chris Selbach, Service Director

July 21, 2021

Really appreciate Amanda for going over and beyond to resolve a situation with the warranty. Technician took time to talk to me about the repair. More

by William
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Knowles
Jul 22, 2021 -

Five Star Chevrolet responded

Thank you, William, for allowing us to help you care for your vehicle. If you have additional concerns, please reach Amanda or me at 972-389-6700. We want to keep you fully informed about the care of your auto. Take Care, Chris Selbach, Service Director

Jul 23, 2021 -

Five Star Chevrolet responded

Thank you, William, for allowing us to help you care for your vehicle. If you have additional concerns, please reach Amanda or me at 972-389-6700. We want to keep you fully informed about the care of your auto. Take Care, Chris Selbach, Service Director

July 20, 2021

My experience with this Chevy dealership is always great could not ask for better service they are always professional and friendly and my service rep, Brian Witham, was very knowledgeable. Will be coming b More

by Andres R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Witham
Jul 21, 2021 -

Five Star Chevrolet responded

Hello Andres, You are a valued Five Star Chevrolet! We want to help you fully enjoy your vehicle and we welcome all of your automotive questions at 972-389-6700. Brian and I look forward to seeing you again. Thank you, Chris Selbach, Service Director

July 19, 2021

The service at Five Star Chevrolet is remarkable. My Service Manager, Amanda was on point concerning my vehicle and displayed incredible professionalism and friendly customer service, both over the phon More

by G.Reeves
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Five Star Chevrolet responded

Thank you, G. Reeves, for choosing Five Star Chevrolet for your vehicle's care. Amanda is a very knowledgeable advisor and we both welcome additional questions at 972-389-6700. We look forward to serving you again. Take Care, Chris Selbach, Service Director

July 15, 2021

Last yr desperate to find resolution to a electrical repair - based on reviews on Amanda 5 star I went. Yet again A +!!! She goes the extra mile - is knowledgeable and dependable. She’s the brightest as More

by Brennan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t know name - but high five for outstanding mechanics who once again made my truck ready to roll
Jul 16, 2021 -

Five Star Chevrolet responded

Brennan, Thank you for taking the time to acknowledge Amanda and the service team at Five Star Chevrolet. We agree she is an asset to our customers and service center. Reach either of us at 972-389-6700 when you have future truck concerns. We want to help in any way we can. Take Care, Chris Selbach, Service Director

Jul 17, 2021 -

Five Star Chevrolet responded

Hi there, your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 10, 2021

Thank you to the finance department and to Brian in the Thank you to the finance department and to Brian in the service department for their professionalism and outstanding customer service. I’m looking fo More

by andrew luna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Harrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Special thanks to finance department, sorry I don’t work all the name at the moment but his expertise And customer service was outstanding.
Jul 11, 2021 -

Five Star Chevrolet responded

Hello Mr. Luna, On behalf of our finance and service teams, thank you for taking the time to share your feedback and high marks for Five Star Chevrolet. We, too, look forward to a long future serving your auto needs. Reach us any time at 972-389-6700. It will be great to welcome you back to the dealership. Best Regards, Ron Daly, Customer Relations Manager

July 09, 2021

Jeff and the staff were very helpful and always letting me know what was going on with my car and making sure I agree in what I needed done More

by webbden1972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Mauldin
Jul 10, 2021 -

Five Star Chevrolet responded

Webbden1972, Your complete satisfaction is the goal every time we serve you at Five Star Chevrolet. Please reach out to Jeff and our service team at 972-389-6700. We want to answer all of our automotive concerns. Thank you, Chris Selbach, Service Director

July 07, 2021

The service was excellent! I will continue bringing my vehicle in for service. The whole service department made me feel welcomed. It’s easy to why they are so busy! More

by brianwithem44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bee Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Kuhn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Sosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian W. , Jeff Mauldin
Jul 08, 2021 -

Five Star Chevrolet responded

Brianwithem44, We really appreciate the chance to call you our customer. Our service team wants to continue hearing from you at 972-389-6700. Let us know when we can welcome you and your vehicle back to Five Star Chevrolet. We will look forward to serving you again. Thank you, Chris Selbach, Service Director

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