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Five Star Chevrolet - Service Center

Carrollton, TX

4.9
525 Reviews

525 Reviews of Five Star Chevrolet - Service Center

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September 25, 2021

They were very professional and friendly. They went out of there way to accommodate me. More

by Chevellecat67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2021 -

Five Star Chevrolet responded

Thank you, Chevellecat67, for sharing your Five Star Chevrolet experience. Between visits, Amanda and I remain available at 972-389-6700 to help you stay knowledgeable about your vehicle. Reach out when you have questions. We are happy to help. Take Care, Chris Selbach, Service Director

September 24, 2021

Due to the pandemic availability of parts it did take a while to complete the work. But Amanda and I communicated every week. Hi always. A loaner. And I am very satisfied More

by STL COUNTYBOYEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2021 -

Five Star Chevrolet responded

Thank you for your patience during the parts shortage. We appreciate hearing you found Amanda's communication outstanding and we hope to have the chance to help you with future repair needs. Call us any time at 972-389-6700. We will do our best to serve you in a timely manner. Sincerely, Chris Selbach, Service Director

September 16, 2021

Took my vehicle in to get basic maintenance done. I left with a great experience by the complete staff. Thank you! More

by Chris.selbach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Galan
Sep 16, 2021 -

Five Star Chevrolet responded

Hello Chris, We appreciate hearing your Five Star Chevrolet service experience was a good one. Expect nothing less every time you visit. Whenever you need our automotive advice, please reach Manny or me at 972-389-6700. Thank you for your business and review, Ron Daly, Customer Relations Manager

September 15, 2021

As an independent insurance adjuster for State Farm, I need my truck. I experienced a problem with truck cutting off when I shift it in park. Being, that I have to travel to Louisiana to work claims I cou More

by Messiah of Adjusting
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian
Sep 15, 2021 -

Five Star Chevrolet responded

Thank you for being a valued Five Star Chevrolet customer. Your recognition of our service team is greatly appreciated and we want to continue hearing from you at 972-389-6700. Keeping you knowledgeable and comfortable with your truck is important. Call us any time we can share our advice. Take Care, Chris Selbach, Service Director

September 13, 2021

Everytime I go here there very professional ..they even gave a video when they were done servicing my car very neat … definitely would recommend for both buying and getting your car serviced here More

by Koonce1103
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bee Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Mauldin
Sep 15, 2021 -

Five Star Chevrolet responded

Koonce1103, Your loyalty to Five Star Chevrolet does not go unrecognized! Thank you for your continued business and do not hesitate to call us between visits at 972-389-6700. We want to help you continue to enjoy a safe drive. Take Care, Chris Selbach, Service Director

September 11, 2021

This is a great team of service providers. They’re always thorough. I’ve had several issues with my older car and they have given me great care every time I’ve been in. More

by SJane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

Five Star Chevrolet responded

Thank you, SJane! We want you comfortable with our Five Star Chevrolet services. Amanda and I remain available for your vehicle concerns at 972-389-6700. Call either of us any time you need our advice. Safe travels and please stay in touch. Kind Regards, Chris Selbach, Service Director

September 11, 2021

Brian and Ryan had great customer service but unfortunately the service took a little too long, so it made my first oil change with them not so great! More

by Cyntia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian and Ryan
Sep 11, 2021 -

Five Star Chevrolet responded

Cyntia, Thank you for your honest feedback. Your patience was appreciated during your service visit and we hope to have the opportunity to see you again. Please ask for me directly when you set your next appointment. I will oversee your service and assure you of the timely delivery of your vehicle. Reach me any time at cselbach@sampack.com or 972-389-6700. Sincerely, Chris Selbach, Service Director

September 09, 2021

They went above and beyond in my book. I brought my vehicle in for the first oil change, tire rotation and 27 point inspection. Not only did they do all of that but they vacuumed and washed my car as w More

by jgann123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manuel Agosto
Sep 10, 2021 -

Five Star Chevrolet responded

Hello jgann123, Providing you with an awesome customer experience should continue to be expected at Five Star Chevrolet. Thank you for taking the time to share your feedback and please reach us again at 972-389-6700. We want to keep your vehicle properly cared for. Best Regards, Chris Selbach, Service Director

September 07, 2021

It was awesome even got a lift ride to and from the dealership That's right there is a capital A thank you guys keep up the good work More

by BIG 🐕
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2021 -

Five Star Chevrolet responded

Thank you for the feedback and high rating of your Five Star Chevrolet service visit. We want to make keeping your vehicle maintenance convenient. Let us know when we will see you again at 972-389-6700. Safe travels, Chris Selbach, Service Director

August 28, 2021

Clean place really nice.I made an appointment at 1:00 Clean place really nice. I made an appointment at 1:00 pm. I arrived 45 minutes early , however I waited 1:30 minutes for the oil change.;) More

by bio.fuentes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not listed his name
Aug 28, 2021 -

Five Star Chevrolet responded

Hello bio.fuentes, Thank you for your candid feedback and review. We appreciate the opportunity to help with your maintenance needs and thanks again for your patience during your visit. When we see you again, please ask for me and I will do my best to expedite your appointment. Sincerely, Chris Selbach, Service Director

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