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Five Star Chevrolet - Service Center

Carrollton, TX

4.9
570 Reviews

570 Reviews of Five Star Chevrolet - Service Center

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March 14, 2025

Alan Brown is by far best GM in the business, Jason always takes care of my Camaro SS 1LE like it's his own. And JR shows me how to save money whenever and wherever possible! I was a Golf Pro for James More

by foxschaffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J.R. Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2025 -

Five Star Chevrolet responded

Thank you, foxschaffer, for your kind words. We're absolutely thrilled to hear about your positive experience! It's our goal to provide top-notch service and build lasting relationships with our customers. We're glad our staff have exceeded your expectations. We appreciate you choosing Sam Pack's 5-Star Chevrolet and look forward to your next call at 972-389-6700. Best regards, Chris Selbach, Service Director

March 12, 2025

Brian in service took good care of me will be back for all my car services! More

by joannm615
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Mariani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian
Mar 12, 2025 -

Five Star Chevrolet responded

Thank you, joannm615, for recognizing Brian and the Five Star Chevrolet service department. We're so glad Brian exceeded your expectations and we hope you do return! Reach out to 972-389-6700 for automotive advice any time. Best regards, Chris Selbach, Service Director

March 11, 2025

It’s was service beyond my expectations! ! Perfect., Bryce was on it, follow up calls, updates etc. More

by Ivan Hughes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Cassels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2025 -

Five Star Chevrolet responded

Ivan, We're so happy to hear you had such a positive experience in the Five Star Chevrolet service center. Bryce's dedication to follow-up calls and updates is a testament to our commitment to customer satisfaction, Should you need additional advice, don't hesitate to call Bryce or me at 972-389-6700. Thank you, Chris Selbach, Service Director

February 27, 2025

Very easy to get service appointment. Communication could be better service advisor to service advisor. Overall was good. More

by k.terrell44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Withem
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jessy Barrientos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2025 -

Five Star Chevrolet responded

k.terrell44, We're glad you found it easy to schedule your Five Star Chevrolet service appointment. We also appreciate your honesty regarding communication between service advisors. We'll be sure to address that area for improvement. We're happy to hear your overall experience was good and hope to schedule future appointments at 972-389-6700. Sincerely, Chris Selbach, Service Director

February 26, 2025

Thank you for taking care of my car today. The front desk man service Very nice and friendly. More

by Diane Quach
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Cassels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Front desk customer Service
Feb 27, 2025 -

Five Star Chevrolet responded

Diane We're thrilled you had such a positive experience from start to finish. Thank you for choosing Five Star Chevrolet. Bryce and our team welcome questions between visits at 972-389-6700. Safe travels and thanks again! Take care, Chris Selbach, Service Director

February 24, 2025

Excellent team. Responsive, and informative. Really appreciate the no charge Lyft service provided. Will always use Sam Pack if necessary More

by Rex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Withem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Five Star Chevrolet responded

Rex, Thank you! We're glad you appreciated our knowledgeable team and the Lyft service. We look forward to serving you again at Five Star Chevrolet. Reach Brian or me at 972-389-6700. Safe travels and thanks again! Best regards, Chris Selbach, Service Director

February 21, 2025

Came in for an oil change and a battery replacement on my Toyota Corolla. Jessy did an amazing job with communicating and showing pictures of their recommendations. Jessy really looked out for my best intere More

by kholbrook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessy Barrientos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaylin Holbrook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Escorza-Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Five Star Chevrolet responded

Thank you, kholbrook, for choosing the Five Star Chevrolet service team for the care of your car. We're thrilled you trust us and appreciate your kind words about Jessy and Alex. We look forward to hearing from you again at 972-389-6700. We are here for all of your vehicle needs. Best regards, Chris Selbach, Service Director

February 21, 2025

Came in for an alignment and a concern of a possible leak from the windshield fluid on my Silverado 1500. They found the reservoir had a leak and they also found a leak in the oil pan. All was covered under More

by kholbrook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessy Barrientos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jalijah Craine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaylin Holbrook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Five Star Chevrolet responded

Kholbrook, We're so glad Jessy took great care of you and your Silverado! Thanks for the feedback and we appreciate your business at Five Star Chevrolet. Should you have additional questions about your truck's care, please call 972-389-6700. Safe travels! Take care, Chris Selbach, Service Director

January 21, 2025

When Calling to make the appointment Amanda was amazing and scheduled me the next 7 am appointment to fit me in. Ryan was there at 7 am on a very cold Monday. He cheerfully helped me and kept me informed o More

by nerdintx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Withem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Five Star Chevrolet responded

nerdintx, Thank you for your kind words! We're thrilled you had a positive experience with Amanda, Brian, and Ryan. We strive to provide excellent service and help our customers drive out of our service center knowledgeable. Between visits, reach us at 972-389-6700. Take care, Chris Selbach, Service Director

January 20, 2025

Clean facilities. Utmost professionals! Treated my vehicle with care knowing this is a major investment on my end. Will be back going forward and make my next purchase More

by Bdhensley08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Five Star Chevrolet responded

Bdhensley08, It's fantastic to hear that Amanda and the Five Star Chevrolet service team exceeded your expectations. Providing exceptional customer service is our top priority, and we're delighted to know that you felt well-taken care of. We look forward to hearing from you again at 972-389-6700. Best regards, Chris Selbach, Service Director

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