Five Star Chevrolet - Service Center

Five Star Chevrolet responded

Hello Jomaruba20, Thank you for choosing Five Star Chevrolet. Should you have any further questions or require any assistance in the future, please do not hesitate to reach out to us at 972-389-6700. We are here to help and will gladly go the extra mile to ensure your satisfaction. Safe Travels, Chris Selbach, Service Director

Five Star Chevrolet responded

Hello Jomaruba20, Thank you for choosing Five Star Chevrolet. Should you have any further questions or require any assistance, please do not hesitate to reach out to us at 972-389-6700. We are here to help and will gladly go the extra mile to ensure your satisfaction. Safe Travels, Chris Selbach, Service Director

Five Star Chevrolet responded

Hello Jogray972, Customer satisfaction is our top priority, and we strive to provide exceptional service to every individual who walks through our doors. It is great to see so many team members in your review. We will continue to exceed your expectations when you visit the Five Star Chevrolet service center. We look forward to hearing from you at 972-389-6700. Thank you, Chris Selbach, Service Director

Five Star Chevrolet responded

Hello sunchoi.aa, Thank you for taking the time to recognize Brian and Five Star Chevrolet. If you ever need any further assistance or have any questions, please don't hesitate to reach out to 972-389-6700. We are here to help and keep you knowledgeable about your vehicle. Take Care, Chris Selbach, Service Director

Five Star Chevrolet responded

Hello phillip947, Customer satisfaction is a priority at Five Star Chevrolet. Thank you for taking the time to rate your service visit and please call on us any time at 972-389-6700. We hope to always be your first call for vehicle care. Safe travels, Chris Selbach, Service Director

Five Star Chevrolet responded

Hello Robert, Thank you for reaching out to us and sharing your concerns. We apologize for any misunderstanding regarding the service performed on your vehicle. After carefully reviewing the details of your visit, we want to address the issue and clarify the situation. It appears that during the service appointment, our technician discovered that all four bleeder screws on the brake calipers were seized. Despite the technician's efforts, the screws could not be removed even after allowing them to soak for several hours. As a result, our technician recommended replacing all four brake calipers and performing a brake fluid exchange. We understand that Brian reviewed this matter during your visit for a recall, oil change, tire rotation/balance, and brake fluid service. Unfortunately, we were unable to perform the brake fluid service due to the seized bleeder screws, and you were not charged for it. We apologize if there was any miscommunication or if the explanation was not clear. Our primary goal is to provide exceptional service and ensure clear and transparent communication with our valued customers. We appreciate your understanding and patience throughout this process. If you have any further questions or are reconsidering the tech’s advice, please do not hesitate to reach out to Service Director, Chris Selbach at cselbach@sampack.com or 972-389-6700. We value your feedback and strive to continuously improve our services based on our customer's experiences.

Five Star Chevrolet responded

Hello MOMMYSYNG, We are delighted to hear that your experience at Five Star Chevrolet was exceptional and that we were able to meet your expectations. Bryce and our team strive to provide the highest level of service to all our customers. We welcome the chance to address future care needs at 972-389-6700. Thank you, Chris Selbach, Service Director

Five Star Chevrolet responded

Thank you, Jose! Receiving high marks and positive comments from satisfied customers like yourself is incredibly rewarding and serves as a testament to the hard work and commitment our team at Five Star Chevrolet puts into delivering a satisfying experience. Your words of appreciation motivate us to continuously raise the bar and maintain the highest standards of service. Call on us any time at 972-389-6700. Sincerely, Chris Selbach, Service Director

Five Star Chevrolet responded

Hola Angel, En Five Star Chevrolet, nos enorgullecemos enormemente de poder cumplir y superar tus expectativas, y tus comentarios alimentan nuestra motivación para elevar el listón aún más alto. Infórmenos cuando tenga futuras necesidades de servicio al 972-389-6700. Esperamos verte. Gracias, Chris Selbach, Director de Servicio

Five Star Chevrolet responded

Hello Coachtonyalyoung, We are grateful to have had the opportunity to assist you with your automotive needs at Five Star Chevrolet, and we remain committed to serving you and the rest of our community with utmost dedication and professionalism. If there is anything else we can do to assist you or if you have any further feedback or questions, please do not hesitate to reach out to us at 972-389-6700. We are here to ensure your complete satisfaction. Thank you, Chris Selbach, Service Director