Five Star Chevrolet

UPDATE TO MY EARLIER REVIEW! On 7-31-2023 I was contacted by John the General Manager of Five Star in Florence SC. I explained the bad experience I had with the service departm On 7-31-2023 I was contacted by John the General Manager of Five Star in Florence SC. I explained the bad experience I had with the service department last week. I even explained the comments I had been made aware of that were circulating around the community from someone in the service dept about me being bard from the property. John assured me I was never bard from the property and that he would have that issue correct. He asked if he could call me back once he looked further in to the issue. John returned a call to me a short while later and explained the issue was resolved and that no other issues would arise from this. He then stated they were going to issue me a refunded amount on my service bill and would have that sent to me immediately. I did have a bad experience with the service department and employees in the service department, but the General Manager John was very understanding, polite and provided me the best customer service I have ever gotten at Five Star! So I want to thank John, the General Manager, for his time and getting a bad experience correct! If you need assistance at Five Star call John! Showing 167 reviews July 28, 2023 Very poor service. I took my GMC Sierra in that would not start. Travis that checked me in told me they were not busy at all and would check my truck Monday after noon or Tuesday morning. I called Tuesday and took me till 11am to reach Travis. He stated that they were very busy and would check it when they could. I felt he lied to me because the day before he stated they were not busy. I was very up he asked if I wanted a supervisor to call me. I stated yes. The supervisor called me and during the conversation I told a friend to keep recording, NO I WAS NOT RECORDING OUR CONVERSATION, who was video recording some issue at my home. The supervisor told me I did not ask to record him and hung up on me. I called and spoke to Justin who said he was second in charge at the location and explained I was highly pissed that I was hung up on! I explained the who situation and told him I could always come stand on the sidewalk and hold up a sign expressing the issue I was having for everyone to see. He asked for my name and number and said he would call me right back. He called about 10 mins later and stated my truck would checked the following morning but he could not promise when it could be repaired. Wednesday morning the supervisor that hung up on me called me and stated the wiring harness to my starter was broken and that they had one in stock and could repair it that day at roughly 672.00. I had no choice and stayed to fix it. I felt it was suspicious that they had a harness in stock for a 2014 GMC Sierra truck. I paid the bill and after getting home had a fried that is a mechanic check the work they said the repaired by putting a new harness on. It was found that NO NEW HARNESS was installed. Just a small wire was spliced in to the old harness. The mechanic that check what was done at Five Start stated that was about a 5 to 10 minute fix. The part they used on the bill was $60.22 and the labor was 547.00. 607.22 before tax! If the supervisor stated a new WIRING HARNESS was being installed why was just a small wire spliced in. This is totally unacceptable! When I picked up my vehicle the man that handled the transaction was very short and made uncalled for comments! I was also told by friends that the employee that worked on my truck has been telling other people in our community that the reason the bill was so high was because I had an attitude on the phone with the supervisor and that I had be bard from the property and if I returned I’d be arrested. When I picked up my vehicle no Law Enforcement officer responded and advised me I was not allowed to return to Five Star property. So apparently the employees of Five Star are trying to ruin my reputation. I will never do business with that company again! And I urge you not to either! LESS More

The salesman was very professional ! The turn around time was very fast !!Excellent customer service! The turn around time was very fast !!Excellent customer service! More

Bought a new BMW from Ash and Tyler. Great experience dealing with them. Would highly recommend. Great experience dealing with them. Would highly recommend. More

Gregory Smith is my neighbor and when he sold cars he sold me several. Since he is no longer selling, but is still employed in the administration of Five Star, he referred me to Ash in the sales departme sold me several. Since he is no longer selling, but is still employed in the administration of Five Star, he referred me to Ash in the sales department and the process was just as simple and smooth as it was with Gregory. Ash knows his cars and is very helpful. More

Parker Hayes made my buying experience as easy as possible. He has the best personality and caters to your needs. Go see Parker, you won’t be disappointed. possible. He has the best personality and caters to your needs. Go see Parker, you won’t be disappointed. More

Seth, Justin and Jonathan were great! They walked me through the process of buying a car and made it easy and enjoyable. Stress free car buying! They walked me through the process of buying a car and made it easy and enjoyable. Stress free car buying! More

Great in the sales area, but taking care of customers, not good at all. Been 3 + weeks, my trade in still hasn't been paid off, I'm still getting billed, but my trade is no longer in inventory. Hmmm not good at all. Been 3 + weeks, my trade in still hasn't been paid off, I'm still getting billed, but my trade is no longer in inventory. Hmmm More

Melinda Domer was perhaps the best sales person I have ever worked with and that is why I keep coming back. ever worked with and that is why I keep coming back. More

First experience at five star. Jimmy Milligan went above and beyond in assisting me with my purchase of my new SUV.. Process took less than three hours, so wonderful experience. Jimmy Milligan went above and beyond in assisting me with my purchase of my new SUV.. Process took less than three hours, so wonderful experience. More