Five Star Chevrolet

Nobody knows what is going on at this dealer I made an appointment to take my car to Five Star Chevrolet in Carrollton, Texas, March 20, 2018, at noon. Jeff is the service person who took my inf I made an appointment to take my car to Five Star Chevrolet in Carrollton, Texas, March 20, 2018, at noon. Jeff is the service person who took my information and showed me the signup sheet for the shuttle. After waiting for 1.5 hours before returning to Jeff to find out the status of my Chevrolet HHR and when I could get a ride, Jeff had an estimated cost of four items that need attention. I chose two items, Jeff had me sign to perform the work and the cost estimate. I was told the car would be ready around 5:30 or 6pm and I would receive a call to let me know the work was complete. I asked them to drop me ½ mile away at old downtown Carrollton’s Rock Shop to pass the time. I called at 5pm and after being on hold for 10 minutes, I was told the worker was having trouble with the rocker arms and it would be ready in the morning around 8:30 and I would receive a call. I was not offered a loaner car; I was not offered a ride home. My boss gave me a ride home. By 9am, March 21, 2018, I had not received a call so I called, was put on hold for several minutes while someone went to check on the status. The person told me they would need another 2 to 3 hours to complete the work on my Chevrolet HHR. I explained I had to open a business ½ mile from Five Star Chevrolet and I needed a ride to work. I was given the name and number of the driver to call to arrange pickup at my home. The driver arrived at 9:45am, told me my car was ready to go and he was taking back to the dealership. Driver (Pat Miller) said he did not know why I was told the car needed 2 to 3 more hours of work, as he was told my car was ready the previous evening. Since I did not have time to pick up my car and open the business at 10am I asked Pat Miller to drive me to old Downtown Carrollton to the Rock Shop where we arrived at 10am. I called at 5:30m to get a ride to Five Star Chevrolet to get my Chevrolet HHR. I was told the driver had gone home for the day. I was put on hold for a full 16 minutes before anyone returned to speak with me, so I called in the meantime from another phone and reached Dustin. After telling my whole long story and how aggravated I was at the lack of service a driver was sent the ½ mile to get me. Everyone was courteous, they knew I was aggravated and I told my story to everyone. When I was ushered to the Cashier the bill was higher than expected. Mind you, I was never given any copy of any paperwork I signed. The Cashier looked for Jeff’s original paperwork but could not find it. She showed me the computer printout of what was in the computer. I just did not remember the cost being $1,200. I read the invoice, was not happy with it and asked to speak to the manager. Response: he has left for the day, we are not allowed to give out his phone number, and I can call him tomorrow. At this point promised delivery of my vehicle was over 24 hours past due. I wanted to drive my car home but was told I could not drive it home without paying, and as the Cashier lied to me, it was to for insurance purposes and to protect me. As I read the invoice over I noticed multiple inaccuracies which made me even more angry. The promised time was March 21, 2018 on the invoice, however the actual promised time was March 20, 2018, and I was told they had to adjust the date since it went over to today. Really? Someone has taught these clerical people to mess with the facts to make management reports look better. The time according to the invoice the car was ready is 4pm March 21, 2018. This is the fourth report of time my vehicle was ready to pick up! There was also some date on the invoice dated 2015. The Cashier offered to arrange a loaner car for me. Dustin came to see if he could help with the confusion over the cost of services but was unable to locate the paper I had signed. After providing 3 types of information I was provided a loaner car. Again, I was not provided a copy of anything I had to sign. More

Shan Thomas with Five Star This is by far the best experience I've ever had with purchasing a vehicle! Amari Boyd is your ideal sales consultant and is definitely going to go ab This is by far the best experience I've ever had with purchasing a vehicle! Amari Boyd is your ideal sales consultant and is definitely going to go above and beyond your expectations for finding the car of your dreams! I drove out of the dealership with a new car I love and can afford, thanks to Amari Boyd! Again, this is your guy!!! *Five Star Chevrolet (Amari Boyd) More

Horrible experience Very bad experience in all aspects. Paperwork was done incorrect after sale was done. My boyfriend went back to Afghanistan and I got a call saying t Very bad experience in all aspects. Paperwork was done incorrect after sale was done. My boyfriend went back to Afghanistan and I got a call saying they had made a mistake with sales paperwork. Dealership kept calling me asking how we can sign papers again. They were so worry and kept calling me harrasing me with questions and how to fix problem. After deciding they were gonna send paperwork to Afghanistan. My boyfriend had to rushed paper work back to dealership but with a cost of 75.00 otherwise it was gonna take 3 weeks for dealership to get it. Once we got the paper work they had change the APR to a higher rate. Why???? If we were already approved to lower rate when we signed the contract. My boyfriend was rush to get paper work back to the dealer so we trust them and signed paperwork . I called dealership 4 times and I also text our sales man Kendrick many times. I was told more than 4 times they were going to find out why APR WAS higher but of course they already had all the paper work on their hands so they never call us back or follow up with us. All this paper work error they did cost us over 500.00. Be careful buying from here. You are better off driving out of Florence and make sure you get what you signed. For sure we are not coming back to this unprofessional place. More

Used car battery I went to the dealership and problem with my battery not holding a charge. No problems until it before Christmas. They check the battery and replaced I went to the dealership and problem with my battery not holding a charge. No problems until it before Christmas. They check the battery and replaced it. They even did the test to clear the check engine light. This is the 2nd month of owning my vehicle More

Excepional service I always get great service when I take my vehicle to Five Star Chevrolet and I would definitely recommend them to all of my friends I always get great service when I take my vehicle to Five Star Chevrolet and I would definitely recommend them to all of my friends More

Recall on my ignition Got a recall on my ignition, took the day off to get it fixed. Come to find out all they did was make my key ring smaller. Everybody had to-good-for Got a recall on my ignition, took the day off to get it fixed. Come to find out all they did was make my key ring smaller. Everybody had to-good-for you attitudes. I'm a die hard chevy lover, but Cale Yarborough Honda's service dept has way better service. And I hate Cale Yarborough Honda! Will never come back here again & I do would not recommend it to my enemies. More

Truck service My service went as planned; no delays, no gotcha's, no surprises....I was able to work in the customer lounge using their WiFi. Good job!! My service went as planned; no delays, no gotcha's, no surprises....I was able to work in the customer lounge using their WiFi. Good job!! More

Easy solution to my issue. I needed an additional key fob and key for a used Traverse that I had purchased at a Ford dealership in another town. I went to 5 Star as it was the n I needed an additional key fob and key for a used Traverse that I had purchased at a Ford dealership in another town. I went to 5 Star as it was the nearest Chevrolet dealership and was treated with respect and friendliness from the parts department and the service department. I will definitely use 5 Star for all my service needs on this vehicle. More

Gd knowledge of repairs Staying in touch with me during the repair and have it ready when she said gd work on truck also had coffee talked about repair and what was done Staying in touch with me during the repair and have it ready when she said gd work on truck also had coffee talked about repair and what was done More

Amazing experience I loved my experience with Five Star Chevrolet. Latwan Edwards made it even better by trying his best to accommodate my sister and I as much as possib I loved my experience with Five Star Chevrolet. Latwan Edwards made it even better by trying his best to accommodate my sister and I as much as possible and he made sure we left happy. More