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Five Star Chevrolet Cadillac Buick GMC
Warner Robins, GA
438 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 438 reviews
June 13, 2011
Although the dealership is being upgraded, the service to my 2008 Caddillac DTS went uninterrupted. The best part is the advertised time to complete the work and have me on the road was right on the mark! my 2008 Caddillac DTS went uninterrupted. The best part is the advertised time to complete the work and have me on the road was right on the mark! More
by harveyo
June 11, 2011
Amount received for trade-in not as good as expected - car was in better shape than the appraiser allowed for. Smaller rebates than hoped for. car was in better shape than the appraiser allowed for. Smaller rebates than hoped for. More
by georgepb
June 02, 2011
I needed to have my Buick serviced and the dealership handled my requests and everything was done very professional. I would recommend the Service Department at any time to anyone. My service advisor Hil handled my requests and everything was done very professional. I would recommend the Service Department at any time to anyone. My service advisor Hill quickly came to my car and inquire about my visit and immediately move to assist me. More
by Asbury
May 26, 2011
I have to say that this was the most ridiculously horrible dealership experience I have ever had. I think that dishonestly must be in the job description to work here. To start off, I saw an advertis horrible dealership experience I have ever had. I think that dishonestly must be in the job description to work here. To start off, I saw an advertisement for the 2011 Chevy Cruze for $14800 and sent an email inquiry about it (which specifically stated that I would prefer to be contacted by email)- I recieved a call before 8:00 in the morning the next day from a woman named Anita (which is rude in my standards considering I have to young children that were blissfully sleeping in that morning) asking when I wanted to come look at the new cruze. I said I just wanted some info about the special pricing such as "Which Cruzes are covered under that price". She said "They are manuals- when do you want to come look at them?". I said "You're inventory is online- which ones specifically are covered under this price?". She said "Well we don't have any left for that price- but I can get you in one for $17000". So from the get go- she tried to get me to the dealership under the presumption that I would be getting a price that she knew good and well I wouldn't. Why I actually went to this dealership after the first round of lies is beyond me, but I did. I told the salesman that I wanted to get a price for what they would pay for my trade-in first of all, and if it was what I owed, we would go look at the cars for sale. He took my keys saying that the "guys" would look at it in just a minute, why don't we go look around while they were assessing it? Ok- fine. We tell him what we can pay and what year we wanted (assuming they will cover the trade-in) and he lists quite a few cars that he "thinks" will be right in our budget- never giving us an actual price. He wants to let us test drive a few- all I want to know is how much they'll give us for our trade in, otherwise it's irrelevant. I keep asking, he keeps walking off, leaving us in an office, or changing the subject. To make a long story short, they didn't want to give us what we owed on the trade (which was like pulling teeth to actually get the man to say. He was still trying to get us to pick out a car regardless of the fact that we couldn't afford it if we couldn't sell the other one) so we asked for our keys so we could go. Instead of giving us our keys, they send another man out to smooth-talk us into using the in-house financing to twist the figures (basically covering what we owed on the trade and adding to the price of the car we would choose) and stetching our payment out for a much longer amount of time (which is just dumb any way you cut it). We already had financing through our bank with a great interest rate. So after 30 minutes of being manipulated by this guy, we tell them once again- No thank you, I want my keys so we can go. So then they send the big guy out (general manager if I understand correctly) who wastes even more of our time before I demand once again for somebody to get my keys! I swear, these guys must take a class in the art of manipulation. I will NEVER, EVER EVEN STEP FOOT IN THE PARKING LOT OF THIS PLACE. I will even take my repairs elsewhere, the drive is well worth not endorsing these people. If you want honesty and integrity from a dealership- don't even think of going here. I only gave them 1 star because zero wasn't an option. We ended up buying our car from Woody Butts Chevrolet in Cochran and I cannot even begin to say what a different experience it was from Five Star! Woody Butts gave us such a great price and experience and didn't make us feel pressured in the least- they honestly tried to help us and make us happy- they have earned a return customer in me. More
by dcd123
Employees Worked With
Not sure- 3 different people
May 19, 2011
I bought a new car from Five Star Chevrolet and Shawn St. Hill was the first to greet me. The first round of numbers they gave me included a $2000 down payment and a $450 a month car payment, on a $16,000 ca Hill was the first to greet me. The first round of numbers they gave me included a $2000 down payment and a $450 a month car payment, on a $16,000 car. I literally laughed and walked out the door, but the Shawn said ok what do you want to pay for this 2011 Chevy Cruze. I said no more than $300 a month. He said im going to get you this car. So I sat back down and a second round of numbers came out. This time it included $0 down and a $350 a month payment, pretty good decrease from the first round, but still not where I wanted to be. Finally, I got a third round of numbers which included $0 down and a $287 car payment at 72 months. So of course I jumped on that. I highly recommend working with Shawn St. Hill if you want to be satisfied. Just dont be afraid to walk out the door, when you do that they will immediately drop the price. More
by galvindrew09
May 12, 2011
Gary was a very good salesman. We bought a 2011 Cruze- great car with excellent gas mileage. Gary and the staff stayed late the night we came by and worked to get our payments and terms where we needed t great car with excellent gas mileage. Gary and the staff stayed late the night we came by and worked to get our payments and terms where we needed them. Go see Five Star for a great car-buying experience. More
by Clint Humphrey
May 11, 2011
I have been doing business with Spanky for as many years as he has worked at this dealership. My wife and I have always been extremely happy with him and we won't deal with any other salesman. The 5 star de as he has worked at this dealership. My wife and I have always been extremely happy with him and we won't deal with any other salesman. The 5 star dealership has always treated us with the utmost courtesy in all our dealings and though we have looked at other dealers we ALWAYS wind up back with them to do our business. I recommend that everyone who is looking for a good deal and a pleasurable experienc go to 5 Star Chevy and talk to Spanky. More
by habebaby
May 10, 2011
My name is Joseph Rainey. This is my first new car purchase experience. It was GREAT!!!! I got the truck that I wanted at the price that I wanted. I also recieved a free tank of gas along with 2 ti purchase experience. It was GREAT!!!! I got the truck that I wanted at the price that I wanted. I also recieved a free tank of gas along with 2 tickets for a cruise !!!! These guys are very helpful, eager to sell, and eager to make their customers happy. Whatever price range your looking for they can get you setup, I got a great deal with them. I will only purchase vehicles from Wascar Santos or Brad Williams, they really took care of me. More
by jr5887
Employees Worked With
Other Employees :
Wascar Santos & Brad Williams
May 05, 2011
The dealship is good organize dealship the custom seviice was very nice the I was very happy with the salemans they were very patient with us trying to buy a car i was very happy with my saleman he was patie was very nice the I was very happy with the salemans they were very patient with us trying to buy a car i was very happy with my saleman he was patient amd understanding about the custome needs of buying a car More
by shone
April 28, 2011
My experience with 5 Star Chevrolet started out very well. I submitted an credit application on-line and was notified within 30 minutes. After the inital call Mr.Santos returned my call and we set up an well. I submitted an credit application on-line and was notified within 30 minutes. After the inital call Mr.Santos returned my call and we set up an appointment over the phone. Once I got to the dealership everything was smooth sailing. My only complaint (Not the fault of employees) was the rentovation being conducted in the main building which made all the paperwork process a little timely. However, once all the i's were dotted and the t's were crossed I was out of there. Mr.Santos did take the time to show me all the bell's and whistles that came with my truck. He even took the time to sync up my phone to the bluetooth option on the truck. Overall I was satisfyed with my overall trip to 5 Star Chevrolet and will recomend them to all my friends who are looking for a new vehichle. More
by RStewart39
