Five Star Chevrolet Cadillac Buick GMC

Are you kidding me So I've heard and read the horror stories of buying a car. Well I heard wrong! The experience I had with Mr. Fortenberry was of such a high caliber of So I've heard and read the horror stories of buying a car. Well I heard wrong! The experience I had with Mr. Fortenberry was of such a high caliber of professionalism that I will be using him for the rest of my car buying life! This guy is honest, encouraging, motivated, and is connected with his customers. A true gentlemen toward women ( my wife) and just oozes joy. I think this guy actually loves his job... It sure does shine through when you meet a personality such as this. A+ to Five Star Chevy for hiring this guy. He will be a top level manager in no time. Thank goodness we met William. If it wasn't for him our car buying home would probably have been Riverside ( where we purchased our first vehicle from). Again, I am in awe with the level of professionalism and sheer courtesy William extended to me! A++++ More

Jeff whipple is great His guidance and knowledge made this purchase an amazing experience!!! I will return in a yr to buy another one and he is my salesman for life! Every His guidance and knowledge made this purchase an amazing experience!!! I will return in a yr to buy another one and he is my salesman for life! Everyone should come and buy from him!!! Smart, energetic and professional! More

Best Service Ever We were fortunate enough to be helped by both Patrick and Reggie. We had a great experience. We were shown many vehicles on multiple occasions in a r We were fortunate enough to be helped by both Patrick and Reggie. We had a great experience. We were shown many vehicles on multiple occasions in a relaxed, no pressure atmosphere. Five Star had a great selection of vehicles and Patrick and Reggie were extremely knowledgeable on the many options available and helped us make the best decision for our family. We were so pleased we bought 2 cars! Thanks again for a great experience. We will definitely be back. More

Purchace Of My Buick James Crawford and trhe other personel i came in contact with during my purchase, of the BUICK, was outstanding. James was very patient in explaining James Crawford and trhe other personel i came in contact with during my purchase, of the BUICK, was outstanding. James was very patient in explaining all of the information on the operation of the vehicle, and the followup after the purchase of the car. He shoud me the service department, and other services availalible at the dearship. I would recomend FIVE STAR BUICK to anyone. I am a satisfied customer, Charles Gardnere More

No Pressure/No Problems I arrived at the dealership knowing the automobile I was interested in. Mr. Crawford applied no high pressure tactics in trying to get me to "upgrade I arrived at the dealership knowing the automobile I was interested in. Mr. Crawford applied no high pressure tactics in trying to get me to "upgrade" my choice but rather expedited the process in finalizing the purchase. I was kept well informed concerning the status of the process throughout and was soon on my way with my purchase. I would gladly visit the dealership again in seeking another vehicle and would certainly seek out Mr. Crawford when I do. More

***WARNING - DO NOT BUY HERE!!*** Cadillac.com had a promotion on their website that offered a $100.00 VISA gift card for coming in to a participating dealership and test driving a new Cadillac.com had a promotion on their website that offered a $100.00 VISA gift card for coming in to a participating dealership and test driving a new Cadillac. The only stipulations were that you had to be 21 or older, have a valid driver's license and show proof of ownership of a 2004 or newer vehicle. I registered for the test drive at Five Star Chevrolet Buick GMC Cadillac in Warner Robins, GA and got an email from one of the salesmen. I called him to confirm they were participating and he confirmed that they were. When I got there, however, they played dumb and showed me a piece of paper that showed it ending on April 17. I told them that the deal was current and that it was, apparently, extended. When it was obvious that they weren't going to honor the deal, I departed and communicated with them in sign language as I departed. These folk's pictures should be in the dictionary next to the word SHYSTER! They have proven their dishonesty to me and I'm sure they'd lie to anyone at any time for any reason. My advice to everyone - AVOID Five Star Chevrolet Buick GMC Cadillac like the PLAGUE!!! UPDATE: When I got home I realized they have spammed my email address to what seems like every auto dealership in the southeast. There does not seem to be a limit to their unethical practices. More

horrible service seen a truck that we was interested in online so I had my spouse send them an e-mail about it I got 40 calls back all trying to sell us that truck so we asked if the truck had a tow hitch online so I had my spouse send them an e-mail about it I got 40 calls back all trying to sell us that truck so we asked if the truck had a tow hitch on it and they stated they would go out and check and call us back but after 2 days I finally found out the truck had been sold 4 days earlier and was no longer available. I figured hey things happen so we ended up going back online. they had 3 trucks we liked so made a call to verify they were there before we went up to check on it. and they claimed they had 2 of them that fit what we wanted so we said ok but first they needed to make sure they could meet the terms which was we wanted pre approval of an amount that I could get we also stated which was what I wanted to pay per month and that it would only be my spouse because only one person was to be on it and how much we was willing to put down they said they would check into it they then called me back and wanted more money down so we did come up quite a bit and they said ok and said no problem we can do it we once again verified 2 of the truck were still there and they said yes. so we went down there. this is where it got really bad 1st they only had one truck they said they had to locate the other, few minutes later they said it was signed out back in January but they were bringing it back for us to look at it few minutes after that they came back and said they did not know where it was at. well that caused the first warning flag. 2nd when we got there they were very pushy to get my check for the down payment and we would not give them it till we made sure everything was correct. while waiting for him to get the paperwork they came back and said they could not do it for the terms so my husband asked what happen thought everything was pre done they stated that they were hoping before we got there it would have been done but could not do it and wanted me to be a co signer and I already told them it could only be one person on it and not anyone else. They said they had to have it so we were done then. This place is a joke the left hand does not know what the right hand is doing. be very careful and pay close attention to them when they are promising something they can't fulfill. this was done at 5 star Chevy of Warner Robbins More

I have had a bad experience with Hughes Honda, not once but twice. My husband and I were looking online, and we had found a 2013 Malibu that we really wanted to see about getting. So I called Five Star t but twice. My husband and I were looking online, and we had found a 2013 Malibu that we really wanted to see about getting. So I called Five Star to see if they still had the vehicle, and I was told yes. So my husband and I had dropped in to look at it after work one night this week. Test drove it, really liked the car. We wanted to trade in my 2013 Honda Civic for the 2013 Malibu. But when it really come down to the numbers, Five Star would not work with us. I knew that I would be a little upside down on my Civic. But I was not about to trade it in and be $10,000 upside down. I am not that stupid. So the salesman went and came back with some more numbers. He made several comments to me, "what do you expect us to do"? I looked at him and told him I didn't expect him to do anything for me. Asked for my DL back and my keys and walked out. I left him talking to my husband. Really pissed me off with his attitude. It was obvious that he did not want my business very much. Needless to say, I went home and really prayed about it. So I went to Jeff Smith Chevrolet, and I spoke with "MYRON" from Byron, very great salesman. They had the same exact car in stock but theirs was fully loaded. I explained my situation with the Civic and the bad experience I had encountered with Hughes Honda, he was able to make it happen for me to get what I wanted. And the great thing about it is my husband and I not only purchased the 2013 Chevrolet Malibu, we purchased my husband a 2014 Chevrolet Silverado. So I just wanted to let Five Star know that they just didn't miss out on 1 sale, they missed out on 2 sales. So great job for Myron, and William that could have been your sales, if you were more willing to work with someone. Maybe you need to go and take lessons from Myron- he is with Jeff Smith Chevrolet. More

My husband and I stopped by the dealership 9/13/13 to look at a couple of models. We were helped by David Henry. David was wonderful. He was knowledgeable about the different options on each car. He look at a couple of models. We were helped by David Henry. David was wonderful. He was knowledgeable about the different options on each car. He was very friendly and helpful. We were very likely going to purchase a vehicle that night if they could offer the car we wanted with all the options we chose. My husband was definite and clear that he wanted a v-6 engine instead of a 4 cylinder. David brought the sales manager in as (in his words) "The closer". He asked us to drive one of the models he had on the lot so we did. We realized after driving it that he was trying to play a trick on us and prove a point about the 4 cylinder verses the v-6. My husband told him at that time not to try to sell us something we didn't want. The sales manager was totally arrogant, condescending and disrespectful. He challenged my husband several times and followed us out the door continuing to push his point in a smart aleck manner. When we went to leave, he was still shouting things to my husband. David walked us to the car and tried to smooth things over and encourage us to still consider a deal with him. We really hated for him to lose a sale because he was so nice and helpful, but we will never visit this dealership again. The sales manager couldn't have ruined this sale any better if he had been doing it on purpose. I'm not sure he wasn't. If this dealership thinks this is the proper way to do business, they are the worst dealership I've ever seen. More

I have previously purchased 2 vehicles from Five Star Chevrolet and would have considered my self a loyal customer "until today" when I went to get my third" As a previous reviewer has mentioned i ha Chevrolet and would have considered my self a loyal customer "until today" when I went to get my third" As a previous reviewer has mentioned i have in fact witnessed them playing games with what they believe to be under educated and less fortunate people. I will be setting up a domain within the coming weeks fivestarsucks.com where video will be posted and lots of customer testomony of the shady and poor business practices of this dealership. if everyone that has been messed with by this dealership will join together to warn fellow consumers we can save alot of people alot of money. The salesmen are trained to lie the price they tell you and the price on the paper work will be different buyers please please Beware The salesman told me that a vehicle I purchased from them a year ago I was way upside down in because my previous salesman F***** me to bad. More