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Fitzgerald Volkswagen Annapolis
Annapolis, MD
122 Reviews
Thanks for visiting our website! Fitzgerald Volkswagen is a member of the renowned Fitzgerald Auto Mall Group, which means you will receive the highest quality, most competitive prices, and the best customer service in Maryland. We are an Anne Arundel County Volkswagen dealership situated in Annapolis, Maryland. Our "Posted Prices" eliminate the need to haggle or negotiate so that you can spend your time finding the right car, not fighting over price. Of course, we understand that the bottom line is the most important thing, so we developed our 150% low price guarantee. We offer our low pricing guarantee for a full 5 days after you've purchased. We are also the only Certified ISO 9001 automotive dealer in the Annapolis area. From the Fitzgerald Volkswagen website you have the ability to view our entire line-up, calculate your payments, request financing, compare lease and finance options, and even receive a quick quote. At Fitzgerald Volkswagen, we do it the FitzWay! We focus on our customers and have been awarded ISO Certification, the highest recognition for quality customer service. In addition, we have been become a Green Power Partner in the EPA Leadership Club! Our knowledgeable sales consultants will assist you in finding the Laurel Volkswagen you want at a price that you can afford.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 122 reviews
May 16, 2023
Just picked up my a new Taos and couldn't be more happy with my purchase! Bret and Luis made the process stress free and were fun to work with. Bret knows pretty much everything about VWs. No one tried to with my purchase! Bret and Luis made the process stress free and were fun to work with. Bret knows pretty much everything about VWs. No one tried to upsell me on anything unnecessary and I felt like I got a great deal for my trade-in value, along with the final price of my new SUV. More
by mhehrichs
April 10, 2023
I worked with Bret in purchasing a new Atlas and he was incredibly knowledgeable, friendly and there was no pressure. They gave me a very fair price for my trade and made the finance portion so seamless. incredibly knowledgeable, friendly and there was no pressure. They gave me a very fair price for my trade and made the finance portion so seamless. Such a low pressure, easy purchase! More
by slwickline
July 13, 2022
Just purchased my new VW from Fitzgerald - was looking for a certain model, trim and color for my GLI and these are hard to find given the inventory issues. Previously inquired and was told they had a de for a certain model, trim and color for my GLI and these are hard to find given the inventory issues. Previously inquired and was told they had a deposit on an incoming car, but would contact me if the person cancelled. Melissa contacted me when the car came in and was available - arranged initial numbers incl. my trade in virtually since I'm from out of town. Drove down and picked up the car - no pricing surprises/markups, fair trade-in value - thanks for the hassle free car buying experience! More
by neteng101
April 06, 2022
Great experience with dealer, no BS and straight price. No market adjustment, no add-ons (pin strips paint sealer, fabric guard etc). Easiest dealer car purchase I've had buying a car.Arranged deal over ph No market adjustment, no add-ons (pin strips paint sealer, fabric guard etc). Easiest dealer car purchase I've had buying a car.Arranged deal over phone and car was ready when promised and were able to test drive it (both of us) and still buy and get out of there in reasonable time. No surprises, no extra prices. Conrad Bergman was very good sales rep. More
by stuart C
Employees Worked With
Conrad Bergman
May 27, 2021
This purchase experience was the best one I've ever had. John Green was fabulous and I am so pleased with the process and the car. John Green was fabulous and I am so pleased with the process and the car. More
by Nora17
December 26, 2020
Just purchased a new VW from Fitzgerald and could not be happier. My salesman Conrad Bergman was friendly, professional and provided me information and pricing without the typical car buying smoke and mirro happier. My salesman Conrad Bergman was friendly, professional and provided me information and pricing without the typical car buying smoke and mirrors. The transaction at Fitzgerald was totally transparent and from start to finish it was a great experience. Go see Conrad if you are looking for a VW. More
by djbow
November 05, 2020
Brett Went the extra mile when I have been shopping and Brett Went the extra mile when I have been shopping and eventually purchasing my Passat .He is honest and dedicated to representing the Volkswagen Brett Went the extra mile when I have been shopping and eventually purchasing my Passat .He is honest and dedicated to representing the Volkswagen brand. More
by rmfitzgerald330
Employees Worked With
October 16, 2020
Good Customer Service, Friendly Sales and service staff, also service department typically gets you in and out very fast which is nice when i have to get to work! also service department typically gets you in and out very fast which is nice when i have to get to work! More
by VdubLife40
October 10, 2020
It's hard to make someone getting a free loaner feel totally dissatisfied but Fitzgerald VW Service is up to the challenge. Problem 1: You need to tell people offered a loaner that they need to show up totally dissatisfied but Fitzgerald VW Service is up to the challenge. Problem 1: You need to tell people offered a loaner that they need to show up with proof of insurance. Do you think people carry it in their wallet? I might have it in the glove compartment of my car but I'm getting a loaner because you have my car. Problem 2: As I was getting ready to call my insurer I picked up a service representative's business card and asked if the FAX number printed on it was the correct number and was told yes. After getting my insurer to FAX proof of insurance I waited ...and waited but no FAX. Suspicious I asked the woman in the office to give me the number off the FAX machine and she gave me one with two numbers reversed compared to what was on the business card. Giving my insurer the right number I quickly got my proof of insurance and my loaner after wasting an additional hour. Given how busy this place is I can't be the first person to run up against the bad FAX number on their business cards. Too much trouble to correct them and collect up the bad ones I guess. More
by avm
Employees Worked With
Matt Beam
May 18, 2020
I brought in my 2015 Passat for a routine oil change and I have to say that I was very pleased with the service here! First, I was greeted by most of the service staff there including the service manager Ma I have to say that I was very pleased with the service here! First, I was greeted by most of the service staff there including the service manager Matt Beam which is not something I've experience before at other service centers. My service advisor Rob Ross was thorough and transparent and once my car was finished, they brought it back to me cleaned and sanitized. Definitely a pleasant experience and will be returning again for my next service! More
by wesleyfootball91
Employees Worked With
Rob Ross, Matt Beam
